03-03-2024 11:28 AM
03-03-2024 12:44 PM
There are 2 options when changing plans. If you select Change Now you get a warning that there are no refunds or credits. But it's worth a shot to contact an agent to ask. Don't expect it, but hope for the best.
03-03-2024 11:45 AM
@Chalupa_Batman When changing plans, it's best to change it on the renewal date
I think sometimes how we say this gets misinterpreted to mean that you have to wait until the renewal date (or even the actual day which is even more risky) to make the change whereas what we mean is to select the "change on renewal" option which can be done at any time prior to renewal so that you don't miss out on an offer with a cutoff like the March 4 for the Canada/US $34 plan. There's probably a better way to word it than I just did!
03-03-2024 11:39 AM
PM is more likely to be a pre-paid service. Based on my experience with Koodo pre-paid, you might not be able to have the unused balance back...
But just like other comments, ask for it.
03-03-2024 11:32 AM
hi @Andrzej1 sorry, early renewal or plan change won't have credit back. It has a big prompt saying that when you proceed with Change Now option
but don't give up yet, I think the amount is significant and support agent might be able to do something, submit them a ticket and ask nicely
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
03-03-2024 11:31 AM
if you changed plans immediately...you paid right away for new plan and lost whatever balance of old plan you had. You might ask Customer Support for credit to your account, but they might just decline your request as you made the change.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
03-03-2024 11:30 AM - edited 03-03-2024 11:31 AM
Hello @Andrzej1
When changing plans, it's best to change it on the renewal date. If you changed it for NOW... then there are no refunds. This is a pre paid service. There are warnings telling you when you change it. Asking for now or at renewal date.