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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Black Friday plan renewal no longer showing

Hello, I chose the black Friday deal (40gb 5g data unlimited for $35) to begin at renewal (which for me was around December 23rd). This was showing in my app as what my plan would renew at, but now when I look it doesn't show anything. Also this deal...

Resolved! Porting error

Hi, I got an error message during number. It seems the wrong IMEI number entered. The chat bot is useless. Is there any help phone line?

Didn't remember my login name

I am unable to login to an account, forgot the email I have what is needed to contact the moderator, what I have the phone number, and a pre authorized monthly payment record.Girma.

eSim Install Failed, no way to activate account

Hi all,Just switched to PM - installed the eSim and waited. When I later checked, the eSim failed and prompted a delete. I am unable to verify my account to purchase another eSim, sent a message to support with no response Please help, urgently need ...

Resolved! Data services

I have purchased an online plan, I have paid it, but I don’t have data network. When I check my account it says your services are on hold. It says I have to pay to activate the services.

Resolved! US calling

I have the $50 US Call and Text Plan. My wife is in the States for a few days, texting is no problem but phoning goes straight to voice-mail. Any ideas?

Resolved! My Plan states unlimited minutes but my minutes in addons lists 500 min and is being tracked.

My Plan states unlimited minutes but my minutes in addons lists 500 min and is being tracked.I'd want to fix but can't.

Resolved! Refund

I would like to get a refund. The app is so slow, you can't see whether a screen is refreshing or not. I didn't get any alert saying my new plan would be added to the money I already paid for the renewal that happened last week. It's ridiculous that ...

My Esim won't activate and now I have no phone service.

I tried the QR code but it won't activate and now I can't make phone calls or texts!how can I fix this quickly ???

Problem with Plan Activation

I've been stuck at Step 6/6: Activate for two days now. I keep getting prompted to click the "Get Support" button to contact a CS agent but the page keeps blanking out, and when I did it on my laptop, the agent said they couldn't help me and that I h...

Resolved! Error transferring my number to Public

I am trying to move my number from Kodoo to Public but I got an error saying that activation can't be completed. I had a physical sim and opted for an eSim while getting Public. My phone is eSim compatible. What am I doing wrong?I have only received ...

Voicemail

When people call me my voice don't come on my voicemail sny more after update to iso 17 on my iPhone xr it is man voice on my voicemail

Reinstalling esim after deleting

I had a problem during my esim activation (entered incorrect ESN/MEID) and I deleted the esim in hoping to retry it again.However, I was unable to reuse the QR code sent to me when I subscribed to Public mobile to install esim again. I would like to ...

Agent

Can anyone please help me to contact cs agentWhen I go through PM 'bot' always get 404 error trying to submit a ticket even after clearing cache.Want to leave message to cs agent Whomever reads / helps thank you.People here so kind, helpful.Means a l...

Checked out with Esim order but phone not compatible as per the app. Stuck on activation step

I subscribed for a plan and selected Esim, but it turns out my phone isn't compatible. But now the app is stuck on the activation step and I can't do anything. I purchased a physical public mobile sim today, so how do I get this physical sim activate...

existing loyal customer can't get the $29/10GB huh!? so PM just want us to pay up..

existing loyal customer can't get the $29/10GB huh!? apparently this deal in the black friday weeend only available for new customer. WHAT about ur loyal customer? PM just want us to pay up and pile up the unnecessary GBs and get rid of all the affor...

DIY cell service

Having a 2-step verification access..massive bad idea..if your account glitches out or faults.. Publicmobile shuts down all incoming traffic ..hence you never get the 6 digit code to log in and fix the access. .. whom ever runs publicmobile servers....

I forgot my email and can not log i

hi, I forgot my email and can not log in to my account, link is sent to email and thats the problem.

US Roaming: Talk Text Data NOT WORKING!

I subscribed to the $50 US-Canada unlimited talk & text plus 40GB data a couple of months ago. It worked fine in Canada. I could call the United States. Now we are travelling through Ohio, Indiana, Illinois, Oklahoma and now New Mexico. Our subscript...

Problems activating eSIM

I received a message saying that I entered an incorrect ESN?MEID while activating my eSIM . How can I reinitialize the eSIM installation/number transfer process again?I'm transfering from Cityfone.Thank you

Cyber sale

Well.. I was hoping for a solution .tried calling telUS support since they own publicmobile.. the rep hung up on me and never called back..wow....but oh well Cyber Monday sale... cant access the account to get that great deal... then I will cancel p...

Resolved! Where to check the tickets submitted

I've submitted 2 tickets days ago, but I don't know where to check them unless the support guys get back to me through messages. You guys have any idea that I can check the tickets I submitted?

Error with number transfer (cityfone) number for porting team?

Just signed up with public (formerly cityfone). Initiated transfer earlier today. Received a text from public that there was an incorrect ESN/MEID provided. My number works on my new sim now despite that error, but oddly still works on my old cityfon...

Cannot Submit a ticket

I got an error message once I click on the ChatBot for the submitt a ticket link:https://myaccount.publicmobile.ca/en/account/create-ticket/U2FsdGVkX1-02kUdSYdtUjuRj2n_8dTLQAo0RzEsRn2lX4q0BiKwDxiE2GfVAcvND8IxF3PXRU46I49z69iCeQOops! We encountered an ...

i recently changed my card i need to get my payement option changed but i cant acces my account

is there a way you could help me with my trouble get my payement option changed or giving me help login in

Activation Error and No Customer Service

I signed up for public mobile and after the payment went through and it was on the final stages of activation I received the following message:"Subscription Not Activated - Something didn't go right when activating your subscription. Click below to c...

Port in from koodo prepaid

I moved to PM from koodo prepaid yesterday, activated using temporary number to start with. Then submitted koodo prepaid number transfer form and also sent message to cs_agent but no one is replying.Can someone suggest me on this?

can't install eSim

Im new to public and nothing works.... eSim failed to install on my iPhone 13 Pro Max, customer support isn't working, can't submit a ticket.... help

Resolved! Wrong number after porting in

Bit of an odd situation here. iPhone 13 successfully ported from Zoomer. Was previously using a physical SIM with Zoomer and now on eSIM. Rebooted the phone and confirmed that I can make and receive calls using “my” phone number. Trouble is that the ...

Transfer number from koodo to public mobile

i want transfer my koodo number 647 762 8284 to public mobile

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