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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 73077 Views
  • 181 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 74981 Views
  • 180 replies
  • 32 Bravos

New subscription

Just signed up for public mobile last night. Using iPhone 14. Not able to make calls or send texts, can receive. Keep getting voice mail notifications although phone does not ring?

Lana5 by • Great Neighbour / Super Voisin
  • 407 Views
  • 1 replies
  • 0 Bravos

Add funds

I dont see the option under payment to add funds , I would like to pay in advance

Fouadwww by • Great Neighbour / Super Voisin
  • 1291 Views
  • 8 replies
  • 0 Bravos

Resolved! Changing CC info on account

I recently changed my wife's phone over to Public Mobile.  But, I messed up and put in the wrong phone number when doing the esim activation.  Techsupport helped me through this and she is now on Public Mobile.  However, the problem created by puttin...

Dleather by • Great Neighbour / Super Voisin
  • 436 Views
  • 1 replies
  • 0 Bravos

data

Hi Folks, Is the $30 plan different from the 90 day plan? When do I know when my data is all used up?

kaostream1 by • Good Citizen / Bon Citoyen
  • 700 Views
  • 4 replies
  • 1 Bravos

New subscription

I am trying to get a new subscription and new sim card, but I can't get it done because it asks me for a promotion code

Kenbro by • Great Neighbour / Super Voisin
  • 527 Views
  • 2 replies
  • 0 Bravos

IMessage not working.

Hello,I recently purchased a plan from Public Mobile,, but unfortunately, IMessage does not work. What is the easiest way to fix this issue?Thanks 

MISMAIL by • Great Neighbour / Super Voisin
  • 766 Views
  • 4 replies
  • 0 Bravos

Higher Bill after points were disabled in public moble

Hi Community,I wanted some help with my increased phone Bill (from $39 to $45) since last two months. I am trying to switch to a lesser costly plan (currently at $45).Can someone please help me switchover or do i have to cancel my subscription?Best 

PV3 by • Great Neighbour / Super Voisin
  • 1342 Views
  • 8 replies
  • 1 Bravos

Change Sim card?

New account activation. I have completed it all but I was never told to change the Sim card. Should I do it now? 

KathySmalls by • Great Neighbour / Super Voisin
  • 590 Views
  • 3 replies
  • 0 Bravos

I need an agent to contact me.

Your chat thing doesn't load any of its links and is honestly a really annoying loop. I am logged in why is it asking me to log in again with a link that does not load? Why do in have to post about this on a public forum?

Nononononono by • Good Citizen / Bon Citoyen
  • 1662 Views
  • 13 replies
  • 0 Bravos

Calls Dropping

Has anyone had issues with calls dropping or weak signal strength. This has never been an issue, but for the last few weeks I have had one to two bars for signal and my calls have been dropping. I also have had calls go straight to voicemail (these a...

DLW5 by • Great Neighbour / Super Voisin
  • 1121 Views
  • 6 replies
  • 0 Bravos

Resolved! Account suspended

Hello my credit card was expired and the autopayment failed (today Nov 13). Public sent a text message that the account was suspended and to make a payment. I logged in to the account online and updated the credit card information but there is no but...

nutella1 by • Great Neighbour / Super Voisin
  • 1467 Views
  • 8 replies
  • 1 Bravos

Re: Cannot dial 310-6299

https://www.ontario.ca/page/home-community-care says "To contact Ontario Health atHome:call 310-2222 (no area code required)"It doesn't work with Public Mobile.  I've raised a ticket

Dale1867 by • Great Neighbour / Super Voisin
  • 525 Views
  • 3 replies
  • 0 Bravos

Resolved! Making and receiving calls while roaming in the US

Hi,I have a Canada-US plan which includes data for both Canada and US as well as unlimited Canada and US wide minutes and messaging. I'm roaming in the US now, the data portion works fine but I can't make or receive any calls. Is that expected? Can I...

Abi36 by • Good Citizen / Bon Citoyen
  • 1353 Views
  • 4 replies
  • 0 Bravos

Locked

How can I update payment info and unlock a account

Joann5 by • Great Neighbour / Super Voisin
  • 669 Views
  • 4 replies
  • 0 Bravos

My card isn't registering

I've just moved to Canada and to get a Canadian card I'm required to have a phone number So I'm trying to purchase a plan however both my European revolt card and my english cards aren't being registered. Is there anything I can do?

Catlover1 by • Great Neighbour / Super Voisin
  • 1249 Views
  • 8 replies
  • 1 Bravos

Resolved! 3G only on new service

Three days ago I installed my new Sim card and everything has been working great except… I only am getting 3G service wherever I go in the city (Halifax). I bought the 50 GB US Canada plan. My wife has had PUBLIC Mobile for about a year and, she gets...

Dan-PM by • Good Citizen / Bon Citoyen
  • 1267 Views
  • 6 replies
  • 0 Bravos

Transfer Number Trouble

Hello, I am transferring number from Freedom to Public Mobile. I tried transferring yesterday and it says on my phone Public Mobile. But, I can only make calls. Any texts and calls made to me, are not going through. Also, the text messages I try to s...

Shoffi2024 by • Great Neighbour / Super Voisin
  • 910 Views
  • 5 replies
  • 0 Bravos

Can't sign on to my account

Don't remember email for password for this account. I only have the phone number.i need to access to update expires credit card info.

t-p2133 by • Great Neighbour / Super Voisin
  • 698 Views
  • 5 replies
  • 0 Bravos

WiFi Tethering Won't Work - UMIDIGI A15

I'm trying to use my UMIDIGI A15 smartphone as a Wi-Fi hotspot to connect my laptop (running Windows 10) to the net while I'm out, as my laptop doesn't have a SIM card. I set up my smartphone as a Wi-Fi access point, naming the SSID (network name) “A...

MarcoRossi by • Great Neighbour / Super Voisin
  • 1843 Views
  • 8 replies
  • 0 Bravos

Resolved! Re: Beware: VoLTE Not Being Enabled for Phones that Support it

Hi there.  Have a S20 phone and can’t make or receive calls while in US, despite a Canada-US plan.  I have now read enough about the known issue of VoLTE.  You mentioned about receiving a software update that enabled VoLTE.  I have the latest softwar...

EC2024 by • Good Citizen / Bon Citoyen
  • 2710 Views
  • 12 replies
  • 0 Bravos

URGENT Phone number transfer fail

I have travel coming up to US tomorrow. Just transferred my phone number from FIDO to Public. The account has been transferred out from FIDO. But my phone shows SOS without signals, seems like esim has not successfully installed on my phone. 

Vony by • Great Neighbour / Super Voisin
  • 1136 Views
  • 8 replies
  • 0 Bravos

Half off monthly billing promotion

Thought I had read about being able to get 1\2 discount on your monthly bill for a few months?Can,t find any info now. My wife and I were with Fido, I switched to public today and my wife decided to follow. I went through the advertisement that menti...

Mechanic by • Great Neighbour / Super Voisin
  • 701 Views
  • 3 replies
  • 0 Bravos

Resolved! Usage History Incomplete

My usage history is missing most phone calls and SMS messages.  As suggested in other threads, I've tried downloading from a new incognito browser page but it shows the same usage history as the web view.  I don't even see messages from my wife nor d...

Carlos12 by • Great Neighbour / Super Voisin
  • 1395 Views
  • 5 replies
  • 0 Bravos

where can I buy a physical sim card in edmonton Alberta?

I've called all the places like Walmart, London drugs, best buy....etc. that are listed as places to buy them but they all said they either don't sell them anymore or they only sell top up cards. If there is no place to buy them in person does anyone...

Subscripton renewal

Hi there, i am fairly new to pm . My first subsvription renewal is nov 13th. Today is nov 12th. My pay is delayed due to remerence day . What can i do? Or how does it work for subscription renewal time. Im on newfoundland time. I am worried. I dont w...

Michelle82 by • Great Neighbour / Super Voisin
  • 570 Views
  • 2 replies
  • 0 Bravos

Phone was stolen! I need a link to download E-Sim

Phone was stolen last week, have had no help from public mobile and im frustrated. I have a new phone now and im still subscribed. I need to download an E-Sim but there are no links or QR codes or any help really. I need it ASAP because my number/sub...

Jay662 by • Great Neighbour / Super Voisin
  • 1939 Views
  • 10 replies
  • 0 Bravos
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