Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I don’t get my credit for my referral?
I purchased data US data add on for my trip and it was working fine yesterday. But I noticed that it's been finicky today. I had no data at one point and saw the bar at the top of my phone switch from "5G" to "R" a bunch of times as if trying to conn...
Hi there, I've had the $15/month plan for about 6 years now. (edit: I've been with Public Mobile for 6 years on this plan, and I started with the $10/month plan that is now gone. I swapped to the $15/month plan to take advantage of the minutes and te...
Hi,My current plan is Sep 29-Dec 28. I want to change my plan to the Canada-US plan to use now (instead of waiting for my plan to renew). Is there any way that I can be credited the remaining 2 months and use that towards the new plan?
Hi everyone!My daughter lost her phone. I tried to log into her account, but they asked me to enter the code from SMS. First step - they ask for a code from e-mail, and the second from SMS, but I don't have a phone to do it.Chatting with a bot has no...
Hello,I ported my number over a couple of days ago and couldn’t figure out why it didn't work. Stupid me is just now realizing that there were numerous texts sent to my old phone (from Telus) asking me to reply with yes. Question is now, how can I re...
I just signed up and paid for 3 months and thought my sim card would work....not compatible it says and yet I can figure out how to purchase a sim card for the $5 it says in my new subscription and the app or web browser wont allow me any further on ...
I’m looking to buy a new iPhone 15 and transfer my public mobile SIM card from my current iPhone 7. What are the steps? Will I be able to keep my number?
Phone for some reason can't make or receive calls/texts or use data. To contact customer support I need to log in, to log in I need authentication code but I can't get authentication code because I can't receive texts.
After i ported my number i still cannot receive any text messages andci don't understand why, this has literally never happened before, do u need to change my number please help,
Hi CS_Agents, please help. I have been locked out of my account all day. Waited 3 hours and the system keeps rejecting my information. I had to create a new account to post this.
I had trouble while installing eSIM and PM tech assigned a temp number to me, how do I access that number?I turned off/on my phone as they instructed but there is no way for me to access the temp number to receive necessary confirmation code etc now ...
where or how to get my account number for online payment
I check my bank statements and they say that my wife and I got charged for $63.25.our plan was $55 for 50Gigbut under my account on the app as well as online it says $39 for 20Gig. And under payment history states they only took $39.i am confused a...
I can get incoming calls, but I can’t make outgoing calls. Thanks for your help with this.
If I cancel my plan 2 weeks before my next billing period, do I get refunded?
@CS_Agent I recently purchased the U.S. roaming/ talk-and-text package to use in the States, however it didn't work at all. The customer service page is also broken, and apparently this is the only way to contact customer support. I'm requesting a re...
Hi, I can logging to my account, but by mistake I click to add a sim card and now I'm stuck in a loop to complete, but I'm already a customer. I want to know how to get my selfeserve page back.If I click go to login, I'm going back to the logging ...
@CS_Agent My phone number got changes all off a sudden. I understand it is due to it being made available for some reason to new customers. WTH?!I could not open a ticket as that link gives me 404 error. Not sure how to reach and agent.
I just registered today and my number was transferred. I cannot make outgoing calls but I can only receive inbound calls. I need help with this issue.Thank you for your help.
Here is my story.Prior to Oct 14, 20223 I was on a higher 30 day plan. I requested a plan change to occur on Oct. 14, 2023 to the $34.00 90 day plan. (20 GBs x 3) = $102.00 plus taxesMy rewards are as follows:Autopay: $2.00 , RAF: $4.00 , Loyalty: ...
How can I make a payment when I cannot find out how to change my credit card number with public mobile?
I referred my daughter back in april 2023. After several unsuccessful attempts contacting public i finally was able to get help from a CS agent in August 2023. She said i would start receiving the points but still, over 2 months later i still have no...
Hello, I didn’t receive my chip yet. Can you help me?
I travelled out of the country for 2 months and I requested for suspension of service. I am back and want my service restored
Seems so simple, yet I can’t figure out the steps! Help?
I signed up with public mobile and everything was well and good until the activation. I have the newest iPhone15 Pro which is a poster child for the eSim. Please let me know what can be done as I have already paid.
Apparently my MEID was incorrect - please contact me
Show me my account
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