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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Data

It shows data has been used when we haven't been using it. Early morning hours too. What could be happening?

sim card stopped working

hi, my sim card seemed it stopped working. i tried a different sim card on my phone and it was working. i was trying to add money into my account and it wont work at all!

Resolved! Calling cad number roaming in UK didn't use UK add on but my Cad long distance add on

My fiancé is in England, roaming with a Canadian number (on a different provider). When I first called her my phone asked me to get the UK long distance minutes add on. So I did. Afterwards I could call her. After talking for many times now over a mo...

Resolved! Cancel Plan

Hello, How do I cancel my plan?Thanks

Resolved! payment

i have auto payment and i had to cancel my credit card and am waiting for a new one. my payment is suppose to go thru before i get my new card… will my phone stop working? what do i do

Resolved! Service

Is public service down? I can't receive or make phone calls and my payment isn't till next weekend.

verification code

I do not receive the verification to my email or phone and because of that i cant get in to my account what should i do

Resolved! SIM activation issues to keep the same number

Hello, I am trying to activate a new SIM card after losing my phone and it gives me an error that my number is not a valid Canadian phone number. Please help

Data is not working

Hello,My data is not working.I have airplane mode off, restarted my phone etc and my data still isn't working.I have 1 gig to use, so that isn't the issue.Any help would be most appreciated.

Resolved! MMS picture messages slow

I have been with Public since last fall on a 4G plan. A few days ago I upgraded to Pixel 7 Pro from an older Samsung phone. Sending MMS messages with pictures is now incredibly slow. The messages generally take several attempts to successfully se...

Resolved! Add on not working

Purchased add on text and phone for 15 day in US. Has never worked and has only 5days left. Would like a refund for the plan tha never worked. Tried every trouble shooting technique

Resolved! Technical difficulties

Hello. I wanted to ask about something that occurred while I was on a phone call. A voice recording came on and said that due to technical difficulties the call cannot be completed or something along those lines. I was somewhat unclear if the techni...

Resolved! Help

I’m trying to add a new phone to my account but I can’t access my account through my email, only community have another phone and a new SIM card too but access my account , please help , it’s my husbands new phone and I wanted to add him to my accou...

Resolved! Top up

Can I add minutes online?

How can I remove add-on ?

I change my plan to remove ADD-ON however plan changed but add on remained same. Please help me with that.

Resolved! Cannot get to 611 automatic disconnect

What is happeningNeed to access the service and no one can reach me help

Resolved! Error Code 821 when trying to Activate new SIM / port existing Koodo post-paid phone #1 of 2.

Hi all, I have 2 phones/numbers on a single Koodo post-paid account. I'm trying to port phone #1 of 2, but ran into issues while activating:tried activating SIM card 1 for phone 1 using IEMI (seeing as I have x2 phone numbers under the same account),...

Resolved! Payment

How do I put my payment in

Resolved! Can't log in

Changed PW successfully. Still can't log in, system error. Needed the old PW to get into this forum ? What's Up ??

Account

bill

Resolved! System error

Hi! I can't login to my account it keeps saying system error. Can someone help me get into my account.

System Error

Can log on to community but not my account ...says system error

Resolved! Unable to login into my my account, password and email are right

As stated in the subject I am unable to login into my account event though email and password are correct. I receive the message 'system error, please try again' every time I try to login. I just wanted to check the status of my account for internati...

Resolved! Update from 3G to 4G - what happens to current data bonuses

Currently I am on a 3G plan. I have several free data add ons with lots of data remaining - will they use 4G if I upgrade my plan to 4G?

Resolved! VoLTE in US

I have a question regarding VoLTE for US roaming. I understand that the transition to VoLTE is being phased in for subscribers that have been on PM prior to Feb 2023. I also understand that once a subscriber has had VoLTE enabled they will be notifie...

Resolved! USA Roaming ($0 Free Holiday Giveaway)

I have such Add on below,$0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US. Is that means if I can use 500mins in USA without any roaming add on(15 days USA add on plan)? Does the 500 mins be activated automaticlly when I arrive in USA...

Las Vegas - Data

My in-laws are in Las Vegas, had purchased the current add-on for the 3GB roaming plan for the US. It doesn't appear that their data is working on either of their two phones. I do read that some US carriers have dropped their 3G networks. Has anyone ...

Resolved! Account suspended CC is OK

This morning I got a text from PM saying my plan did not renew and to check my credit card details.So since I wasn't home I then realized I no longer had mobile data and had to wait until I got home to get on the wifi I logged in and attempt to react...

Resolved! cant remenber witch email and pssword i used can sign in anymore

when i try to give the phone number i have for over 7 years they say the phone number is no good

No Service

I made my payment and I can't make phone calls or text.

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