cancel
Showing results for 
Search instead for 
Did you mean: 

Payment issues

Felix-187
Good Citizen / Bon Citoyen

ibam using my bank card. It has visa, however it is not allowing me to us it. Same address, I can not get into account, to see a payment change. As I am stuck at payment page. I am routed there every time I try to proceed 

 

11 REPLIES 11

Phil_Adelphus
Mayor / Maire

@Felix-187   From your other threads it sounds like your original account is closed?  If you are starting a new account you won't be able to do it with a voucher, you can only use vouchers for subsequent payments once you have opened with a Canadian credit card or other accepted payment card.  Did you contact customer service as suggested in the other two threads?

Felix-187
Good Citizen / Bon Citoyen

TD debt visa does not work for payment option. I have been trying. Now with some other search, have found that pm. Just does not accept this payment. Will not allow me to use a voucher. Is see there are other options. However that is not as simple as it should be being a online phone company. I am moments from not signing up. Which is unfortunate .

hi @Felix-187 

usually it is within 2 to 4 hours.  If you waited longer than a day, message them again for update 

Felix-187
Good Citizen / Bon Citoyen

How long does it take for a ticket to be replied to a week 


@Felix-187 wrote:

I've been trying on my old account. Which is not active, so yesterday called Bank to see what was going on. They say there is a payment trying to be processed but an issue. I was at a different address in 2020, I'm assuming this is the address issue. I don't have an active plan so I can't dial *611. Unable to use a voucher at payment cuz you need to use credit card. I just about got about you yesterday. Would have been a waste. The second account didn't even create an address. When I try to use bank card. Came back invalid. I do not have this issue with my card other sites. Try changing payment method, can't find that. Not available on my page I don't believe as I don't have an active subscription. I have an account not a subscription


@Felix-187 , updating the payment method can be quite frictional at times. I have had success doing it in the app.  Be sure to have an up to date version of the mobile app, delete app cache and enabling location permission before attempting to update your address and payment card information.  

HI @Felix-187 

you can buy voucher using cash at Shoppers Drug mart or other store or gas station

your first account could still be able to be unsuspended as there is a 90 days grace period  I think you shouldn't do anything until  after support agent check and confirm if your first account still there and can be reactivated.  Please message support agent here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

  

Felix-187
Good Citizen / Bon Citoyen

I've been trying on my old account. Which is not active, so yesterday called Bank to see what was going on. They say there is a payment trying to be processed but an issue. I was at a different address in 2020, I'm assuming this is the address issue. I don't have an active plan so I can't dial *611. Unable to use a voucher at payment cuz you need to use credit card. I just about got about you yesterday. Would have been a waste. The second account didn't even create an address. When I try to use bank card. Came back invalid. I do not have this issue with my card other sites. Try changing payment method, can't find that. Not available on my page I don't believe as I don't have an active subscription. I have an account not a subscription

hi @Felix-187 

why you create a new account?  you cannot move the phone number from your old account to this new one.  

if you cannot pay using the current account, wait a day or even longer before you try again.  When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled) 

but if you don't want to wait, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

And yes, existing customer might not see all plans.  PM is using targeted marketing now and only offering some plans to each customer

Felix-187
Good Citizen / Bon Citoyen

Unable to make a payment, after selecting a plan this is my account from 2020. I also tried to open another account under a different email didn't have an address I couldn't use my bank card. That is my issue no payment being accepted. Can't find my personal address to change. I've been on my profile preferences.

cannot locate was trying to get yesterday's plan for 75 gigs 

 

BKNS27
Mayor / Maire

@Felix-187 

You can dial 1-855-4PUBLIC from another phone and make manual payment and update the CC information.

TheSterlinger
Mayor / Maire

@Felix-187  if you cannot sign-into your account you would need the help from agent,  use the link below to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

For payment issue, if you tried too many times today, the system will lock you out you would need to wait a few hours before trying again.

From your phone, you can call *611 and if that same debit visa is already on file make a payment that day.  You can also purchase public mobile vouchers from lo al gas station and load using 611.

Need Help? Let's chat.