Did you place a ticket during staff hours between 9:00am to 10:00pm EST?
It could take up to 4 hours within staff hours.
The customers has stated that is has already been 24 hours, so whether the customer submitted the ticket during CSA hours of operation would be a non-factor.
@Neva1 It doesn't usually take 3 days, it's usually more like 3 hours or less but for some reason it seems to be taking longer at the moment. Make sure you're checking for a reply, either at an envelope icon top right of this page, or tap your avatar to the right of the bell icon to access Messages if you don't see an envelope.
