No service, unable to submit service ticket

[Fanika]

Ive not had any phone or internet service for days. chat bot keeps asking me to sign in to submit service ticket but link just goes to sign in to community. 
Where can one get any concrete help? 

[CSA_PM]

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[rhinoceros75491]

@Fanika did you try reboot the phone ?

[BKNS27]

@Fanika 

Check to see if there is an outage in your area.

https://istheservicedowncanada.com/status/telus/map 

[softech]

@Fanika 

Usually in this vlcase, you can submit ticket  PM support 

But I have helped to escalate your issue, please check your community inbox for PM reply, should be within an hour or less

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage