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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1692 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30165 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41856 Views
  • 185 replies
  • 29 Bravos

Resolved! Entire payment history

I understand if I want my complete payment history, I need to submit a ticket.I'm trying to sumbit a ticket, but it won't get me past my nickname. No matter what I enter, it says I can do it later but it won't let me past, so I cannot submit a ticket...

Irene52 by Great Neighbour / Super Voisin
  • 325 Views
  • 2 replies
  • 0 Bravos

Invalid SIM number

While subscribing I'm told my sim card is invalid. Checked and double checked and it should be valid. It's an Iphone8 

Fred64 by Great Neighbour / Super Voisin
  • 260 Views
  • 2 replies
  • 0 Bravos

Wrong plan added

I changed plan few days early form 29$ 6gb to 34$ 60gb then got notice yesterday that I was at 75% data used it wad not changed over and now they want me to pay full 34$ 5 days later cause there was some glitch I need this fixed asap for work. helppp

Mande by Great Neighbour / Super Voisin
  • 448 Views
  • 6 replies
  • 0 Bravos

Double Charge

Dear customer support,I have been charged double on my Credit card bill August 1st. Can you please reverse that?

Laura341 by Great Neighbour / Super Voisin
  • 252 Views
  • 2 replies
  • 0 Bravos

Resolved! SIM Card Reactivation Not Possible

Why can a PM SIM card not be reactivated after being deactivated? I have had old SIM cards reactivated through other providers. This is a waste of resources.

tennr3580 by Great Neighbour / Super Voisin
  • 953 Views
  • 8 replies
  • 1 Bravos

payment issue

I had been with public mobile more than 5 years. I had been paying $10 monthly but now it charged me $15.Can you help me for this. My mobile number is 780-xxx-xxxx 

Daĺli by Great Neighbour / Super Voisin
  • 351 Views
  • 3 replies
  • 1 Bravos

Sim card

Keeps asking me to insert sim card. Removed card and reinserted and good for a day and then asks again to insert sim card. very annoying.

Peter27 by Good Citizen / Bon Citoyen
  • 489 Views
  • 5 replies
  • 0 Bravos

Was Payment Completed Before Resuming With Chosen Phone Number

   Hello, everyone, Kindly know that I must choose the last four digits of my phone. Can you send me a link where I can get the preferred last four digits of my phone number. Now, I’m wondering if Public Mobile really completed the payment before I r...

bmiliar by Great Neighbour / Super Voisin
  • 274 Views
  • 2 replies
  • 0 Bravos

Closing Account Questions

Hello, I was lasted billed with autopay on Aug 22. Next week I am moving to the US. If I close my account now and turn off autopay, will I get refund for half of my bill (i.e. prorated)? Also is there any way to transfer my points to family members o...

deeteeee by Great Neighbour / Super Voisin
  • 269 Views
  • 2 replies
  • 0 Bravos

Resolved! Promotion

Hi there, I had just signed up for the 4g $30 plan on 28th and I see now you are also giving $5 off for the sim card and 3rd month free, any way we can do a price adjustment since I have not even received my sim card yet.Thx and regards and I'm telli...

fausticles by Great Neighbour / Super Voisin
  • 432 Views
  • 2 replies
  • 0 Bravos

New Subscription Offer

Hi,Can anyone answer this question please. The new subscription offer of $30.00 per month with the 3rd month free - does that mean every 3rd month, as long as you have this subscription, is free, or is it just the first 3rd month? Thanks.

sojournerfp by Great Neighbour / Super Voisin
  • 314 Views
  • 2 replies
  • 1 Bravos

Payment

I cannot process a payment

Brad61 by Great Neighbour / Super Voisin
  • 308 Views
  • 2 replies
  • 0 Bravos

Unable to Send Picture Messages

Hi, I've been trying to send picture messages for the past few months and have been unable to do so. I thought it was an issue with my plan at first, but I recently changed to the $19.00/month plan, and the subscriptions clearing stated that it inclu...

CindyMichaud by Great Neighbour / Super Voisin
  • 489 Views
  • 3 replies
  • 0 Bravos

Resolved! Changing Subscription

If I change my subscription plan, does it reset my rewards? I.e my existing refer-a-friend rewards?

ninuann by Good Citizen / Bon Citoyen
  • 275 Views
  • 1 replies
  • 0 Bravos

Deceptive language

I signed up for a $34 /month which originally spewed Canada and US talk, text, 50gigs and 5g. This would take care of a trip to the US but now reading the fine print, they have changed the language and US roaming is a separate item. What is the insid...

Resolved! Multi-line question

I need to purchase additional lines for my granny. Can I have multi-line through one email address?

MIPublic by Good Citizen / Bon Citoyen
  • 415 Views
  • 4 replies
  • 1 Bravos

Lost my phone

My husband lost his phone in a lake so we had to order another phone and sim I try to get into his account but the darn code goes to a phone he no longer has. And has no email address so what do I do to set up his new sim card to a new phone?

kimfrancis by Great Neighbour / Super Voisin
  • 349 Views
  • 4 replies
  • 0 Bravos

Wow - this is nuts

Please do not create new threads asking the same question multiple times. Please continue the discussion in the existing thread.

Resolved! where are the annual 4g plans/prepaid options?

 Can someone point me to these if they exist please? Other carriers have a year for $99 etc, I just need a basic plan for an emergency phone for elderly parents. I feel like this used to exist but the menus are steering me towards $45 a month etc. I ...

grumbo by Great Neighbour / Super Voisin
  • 457 Views
  • 4 replies
  • 0 Bravos
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