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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9570 Views
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20289 Views
  • 180 replies
  • 24 Bravos

Resolved! eSim

@CS_Agent Hi, I think I made a mistake when I create my eSim now I might need a new one

Mathieu5 by Great Neighbour / Super Voisin
  • 113 Views
  • 1 replies
  • 0 Bravos

Resolved! Subscription

I was paying by credit cardChanged it to debit card. That now shows as payment method. How do I remove credit card informationThank you so much

CelticBoy by Good Citizen / Bon Citoyen
  • 150 Views
  • 3 replies
  • 0 Bravos

Voicemail messages

Hi! What is the voicemail messages limit with the plan 30Gb - $40mo ? Thanks! 

Marts by Good Citizen / Bon Citoyen
  • 136 Views
  • 2 replies
  • 0 Bravos

Resolved! transfering a phone number to Public

I was trying to transfer my phone number from Bell to Public. I made an error in the IMEI number so the transfer did not go through. How do i go back and correct that error or start again?Thanks, 

2Barnold by Great Neighbour / Super Voisin
  • 142 Views
  • 3 replies
  • 0 Bravos

Resolved! Multiple Duplicate Payments

Hey I got charged 5 extra times for my plan. This is from 2 different credit card statements. Is there any solution other than talking with my bank? Do I wait for an agent to message me back, or is there something I can do on my account?  

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EdmondKuan by Good Citizen / Bon Citoyen
  • 380 Views
  • 11 replies
  • 0 Bravos

Resolved! Moved & Tax Question

I just moved from the ATL Canada to Ontario. I changed my payment method to the new postal code but it’s still showing ATL Canada tax %. Should I be worried? Did it work?

Hatabi1 by Great Neighbour / Super Voisin
  • 182 Views
  • 3 replies
  • 0 Bravos

Resolved! I lost my sim

I would like to change to an esim, because my device is compatible. I am trying to edit the sim card number on my profile, but its not allowing me to. I am very frustrated. My services are on hold just so you know. Please help me with this. 

Mirabelle85 by Great Neighbour / Super Voisin
  • 213 Views
  • 5 replies
  • 0 Bravos

US Roaming

I purchased the $30 US roaming package in September and while I was in the US I could text and use data but was unable to make voice calls.  I tried re-starting several times with no luck.  I'm heading to the US again Saturday and would like to know ...

hmcpye by Great Neighbour / Super Voisin
  • 254 Views
  • 6 replies
  • 0 Bravos

Help stuck in loop during activation

I seem to be stuck in a loop with the app activating my account and transferring my number. It seems me to a support page and loops back to sign and loop back to support

Rach77 by Great Neighbour / Super Voisin
  • 155 Views
  • 3 replies
  • 1 Bravos

Request for mobile invoice with current residing address

Hi Team,I have been using Public for 2 months now, after moving to Canada.I am in the process to apply for some official documents for which i need proof of address and residency in Ontario.I would need a mobile bill with my current address on it.@CS...

Sheet123 by Great Neighbour / Super Voisin
  • 232 Views
  • 7 replies
  • 0 Bravos

I cannot sign in. Access myaccount. Phone will not accept APP

I have purchased a new sim card. Paid the fee. Now it wants to load an app to my phone but my phone shows it cannt take that app.I now have 16 windows open.I cannot create a service voucher because I cnnot access my account.I sign in but it wants me ...

guardian by Good Citizen / Bon Citoyen
  • 165 Views
  • 4 replies
  • 0 Bravos

Resolved! Canada US Plan partner in US

Okay, I am in the US and noticed that I can select different providers when roaming here. The choices are A T&T, T-Mobile and Verizon, which has a forbidden attached to it. Any ideas why the Verizon (forbidden) shows that? I have toggled between AT&T...

Winterpeg0 by Good Citizen / Bon Citoyen
  • 160 Views
  • 2 replies
  • 0 Bravos

Otc esim full access

Trying to set up a esim it contours to say I cannot have full access without having code sent to specific number that I'm trying to set up so it's nit receiving this code to the number as it's I'm assuming it's not active I haven't received any codes...

Missjade69 by Great Neighbour / Super Voisin
  • 189 Views
  • 3 replies
  • 0 Bravos

Not getting 5G service

My subscription is for 5g data, but I'm not getting it in my iPhone 11 Pro. I use an eSIM if that matters. Does anyone know why this would be happening?

Azkikr by Great Neighbour / Super Voisin
  • 252 Views
  • 7 replies
  • 0 Bravos

esim

Since I bought eSIM , my phone shows in settings under sims primary my tel number, then under used as travel no number no sim is this what it should look like. 

Alg by Great Neighbour / Super Voisin
  • 83 Views
  • 1 replies
  • 0 Bravos

New mobile transfer

Hi. I bought a new phone. My previous phone has been damaged in an accident. I had my public eSIM there, and I can’t transfer my eSIM from the old phone cause it doesn’t open. I need my sim ASAP. Someone HELP. I just have the email associated with my...

Prasiddha by Great Neighbour / Super Voisin
  • 125 Views
  • 3 replies
  • 1 Bravos

Transfer of un-used add-ons

Hello Community Support, Can I transfer my bonus unused data add-ons to my family member number?Thanks

Anish_l by Great Neighbour / Super Voisin
  • 220 Views
  • 6 replies
  • 1 Bravos

Resolved! I used my reward point, but not able to call

@CS_Agent  I have used my reward points to get free  India minutes today, But when i make a call with correct extension numbers, it says "you have used all available minutes, you cannot make a call." please help 

nidhi24 by Great Neighbour / Super Voisin
  • 135 Views
  • 2 replies
  • 0 Bravos

Resolved! overcharged issue

HiMy subscruption was renewed on October 25th and I changed my plan on the next day..So I was charged on October 25th and 26th with two different plans..I am wondering if you guys give me overchrged amount on my credit.I read the warning you coudln't...

encho by Great Neighbour / Super Voisin
  • 182 Views
  • 4 replies
  • 0 Bravos

transfering my phone number

I paid Public mobile on Oct 30 with my Mastercard, received my new sim card yesterday and have been trying to set up my account and transfer my phone number and have had differnt issues and now it is saying that my Subscription not activated.

Sim

Did not receive my sim

Danlad by Great Neighbour / Super Voisin
  • 211 Views
  • 9 replies
  • 0 Bravos

account number

I need my account number because I have to set up auto payments .

Abbas72 by Good Citizen / Bon Citoyen
  • 288 Views
  • 11 replies
  • 0 Bravos

Us trouble

Hi. I am in the US and cannot call to Canada with my add on which includes text internet and call.

Patriot by Great Neighbour / Super Voisin
  • 132 Views
  • 3 replies
  • 0 Bravos

E-SIM not working on iPhone 13

Did the line transfer. Clicked to install esim and everything but my phone is on « sos ». Tried the QR code to réinstaller the esim in the e-mail and I get an error message. Tried removing the old physical sim card, restarting the phone, etc still do...

Sophie0117 by Great Neighbour / Super Voisin
  • 223 Views
  • 6 replies
  • 0 Bravos

Resolved! PM sims from CCS ...free shipping again

They've raised price of PM sim to $6.99, but now have free shipping to anywhere in Canada. They assure fast shipping. I've used them in the past...ordered on Thursday, rec'd sim on the following Tuesday in BC. Viable option rather than buying from PM...

hairbag1 by Mayor / Maire
  • 511 Views
  • 12 replies
  • 3 Bravos

Just a mess.....

I switched my number to the one I had with my previous provider.  Now all my calls are going directly to voice messaging with my previous provider.  On my profile the phone number is correct but when anyone calls it, it does not come to the phone but...

DMacKeen by Great Neighbour / Super Voisin
  • 167 Views
  • 4 replies
  • 0 Bravos
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