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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22046 Views
  • 181 replies
  • 24 Bravos

Resolved! esim sign up

Hi, I signed up with Public an created my account using the esim option, but upon setup I receive the following error:"Phone is not ESIM compatible. You've currently purchased an ESIM along with your subscription. Unfortunately this phone is not ESIM...

stitzm by Great Neighbour / Super Voisin
  • 323 Views
  • 7 replies
  • 0 Bravos

Previous Carrier

Hello,I've switched from BellMTS to Public Mobile last month and I phoned BellMTS and my account there is still active. Have I skipped a step? Can you cancel my account there?Thank you,Angelika 

Re: iPhone 7

I just purchased a public mobile account/package and SIM card. Currently with bell. Bell says my phone (iphone7) is unlocked but still can’t get public card to work. Can someone help ??

Cory-J by Great Neighbour / Super Voisin
  • 141 Views
  • 2 replies
  • 0 Bravos

USA Add On

Can anyone clarify if the USA add-on for ‘talk and text’ allows a Canadian traveller to SMS text (send and receive) a Canadian phone while in the USA??? It says it offers USA talk/text but I need to confirm I can communicate with Canadians by sms whi...

Resolved! Ported number over a week ago. Cannot receive Calls or SMS

Hello,I ported out my number and switched to Public Mobile during the Black Friday deals. The transfer was successful. I can call out and send our text, but I cannot receive any incoming calls or SMS. I have data as well.On a physical SIM. When I cal...

JJJ7 by Great Neighbour / Super Voisin
  • 227 Views
  • 3 replies
  • 0 Bravos

Resolved! Koodo Prepaid Number Transfer

I don't know how to transfer my Koodo prepaid number to my new Public sim. I already activated the sim with a new "temporary" number, but not sure what to do now. @CS_Agent I put in a ticket already but I haven't received a reply

philwebster by Great Neighbour / Super Voisin
  • 206 Views
  • 2 replies
  • 0 Bravos

suspended account

I suspended my account but was still charged the full amount. How does the suspended account work

Harb77721 by Good Citizen / Bon Citoyen
  • 224 Views
  • 7 replies
  • 0 Bravos

Resolved! Upgrading plan

If I upgrade my plan, will I lose my loyalty (currently at 4 Dollars/ month) and subscription (currently at 2 dollars/month) rewards? I am currently on one of the old plans that is no longer offered and thinking of upgrading to the 5G plan.Thanks!

MJ_23 by Good Citizen / Bon Citoyen
  • 147 Views
  • 1 replies
  • 1 Bravos

Help! Dumb phone, no access to internet

Help please. I can not access my account to change the payment method.The web page just gives choices to buy plans.My credit card has changed (was lost), and I need to change it for the next payment.The phone is a flip phone.Thank you for any help!De...

DebbyDave22 by Good Citizen / Bon Citoyen
  • 544 Views
  • 16 replies
  • 2 Bravos

Transfer

Hisince yesterday after I transferred my number to public mobile i can not get any incoming calls . i have done all troubleshooting steps but did not work. 

Ebraheem by Great Neighbour / Super Voisin
  • 102 Views
  • 1 replies
  • 0 Bravos

Resolved! Reference code didn't work.

Hi,I used a reference code when I subscribed and I didn't receive the 10$. What do I do from here?  

Freskita by Great Neighbour / Super Voisin
  • 198 Views
  • 5 replies
  • 0 Bravos

Resolved! Switched from VIRGIN and deactivated it, Public can't receive MMS

Ask the topic says, I switched from Virgin Mobile and I've run into an error where Public can't receive an MMS and I have to download it using my old network (reactivate SIM to do this). What gives? I have a Google Pixel 8.

Tom34 by Great Neighbour / Super Voisin
  • 365 Views
  • 11 replies
  • 0 Bravos

Resolved! US roaming

 I just switched to public mobile choosing a plan that advertises US roamingHowever, after landing in the US this week, I received an SMS saying How am I to interpret this?@CS_Agent ? 

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p5mab by Great Neighbour / Super Voisin
  • 215 Views
  • 3 replies
  • 0 Bravos

Resolved! SIM network 8 pin

Hi,I'm trying to put my Public Mobil into a HTC M8 I bought with Fido.I chat with their agent to unlock it and they did but I still have the SIM network lock screen asking for a 8 pin pass.The Fido agent (ans their FAQ) says that I need to contact my...

Remia by Great Neighbour / Super Voisin
  • 179 Views
  • 4 replies
  • 0 Bravos

Resolved! Not receiving texts and calls but can call and text out

I think I didn't respond 'YES' to my old carriers text fast enough while porting my number over to Public Mobile and now I'm not receiving calls and texts with my Public Mobile SIM. My old SIM still works perfectly though, how can I reset the porting...

TK_88 by Great Neighbour / Super Voisin
  • 174 Views
  • 4 replies
  • 0 Bravos

Resolved! US Roaming

For the US Roaming add one, if you purchase one when does it start the 15days? Is it from when you make the purchase or do you pick when the 15days starts? Thanks

AlexK97 by Great Neighbour / Super Voisin
  • 107 Views
  • 1 replies
  • 0 Bravos

Resolved! Any international data add-ons available?

Hi,I'm leaving Canada to go abroad for vacation and would like to know if there are any available data add-on plans for an active phone service. I'm browsing about the add-ons section and community threads but can't find anything like it.Thanks

Oblong5000 by Great Neighbour / Super Voisin
  • 744 Views
  • 6 replies
  • 0 Bravos

Resolved! Credit Card Billing Cycle

Hello PM Support,I am questioning as to why my billing cycle has almost advanced one week in the last year. December 2022 my credit card was billed December 12, 2022 and this year billed December 6, 2023. It seems like losing almost one week of servi...

pmn by Great Neighbour / Super Voisin
  • 248 Views
  • 7 replies
  • 0 Bravos

why I am still with Rogers????

Hi, I am trying to have answers here,  not sure why I am still with Rogers?Also I don't have any confirmation that my number transfer was successful.I am starting to feel that PM was a bad choice

JulienBrochu by Great Neighbour / Super Voisin
  • 205 Views
  • 3 replies
  • 0 Bravos

Christmas bonus 2023?

Hi there!Are we going to receive the Christmas bonus this year? if yes, by when? pleaseSecond question: If I upgrade my plan, will I be charged immediately and will my payment date change? My plan normally renews every 20th I am missing data at the m...

yen by Great Citizen / Super Citoyen
  • 924 Views
  • 8 replies
  • 0 Bravos

Resolved! Not receiving text

my friend recently joined public mobile switched over from Telus. She can only receive text from one person. Everything else is not coming or going through. She kept the same number from Telus

Jdub88 by Great Neighbour / Super Voisin
  • 240 Views
  • 4 replies
  • 0 Bravos

Account issues

My parents have been locked out of their account for months, when clicks forgot password, it comes up “user locked out”, any idea how to fix this? 

Jazzy3 by Great Neighbour / Super Voisin
  • 164 Views
  • 5 replies
  • 0 Bravos

Travelling abroad

Will be in Honduras for the winter.  I wont have Public mobile service so how do I get my calls? 

queentriger by Great Neighbour / Super Voisin
  • 237 Views
  • 4 replies
  • 0 Bravos

Can't call out

Recently ported my dad's number from Virgin and chose esim for his iPhone 13. He can receive calls/sms and data works but outgoing calls don't work. I'm not an iPhone guy and have no idea how to support him, please help 

Fsr by Great Neighbour / Super Voisin
  • 250 Views
  • 7 replies
  • 0 Bravos

PHONE NUMBET CANCELLATION

I want to cancel my previous phone number and its subscription because i register for a new phone number so i My Account just appear my new phone cycle, but i’m still charge for my old phone number. What should i do ?

Trang4 by Great Neighbour / Super Voisin
  • 202 Views
  • 5 replies
  • 0 Bravos
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