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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Re: Roaming addon still needed on CAD USA MEX plan?

Recently when I entered the US with the CAN US MEX plan I was not able to connect to the network even with the Data Roaming option on on my phone. I have a Samsung S24 ultra. I had to purchase a 15 day US roaming addon to use my data. Please advice i...

My phone account

Hi I recently bought a PM sim card hoping to wean myself off of my wife's account. I changed the phone# as requested and I thought I was set with new # and my Email address. However when I turn the phone on it still shows up as my wife's phone on any...

Lost phone help!

My husband lost his phone and can’t log into his public mobile account because he can’t get the text and can’t access his email without the 2 step verification process either. Bought a new sim, want to activate it with same number to be able to acces...

Payment

Your website will not accept my new card number.

Robo callers

Is there a service that public mobile offers that screens robot callers

Moving to PM questions

I am looking at moving to PM from Koodo, which is another Telus sub company. the Koodo experience for Can/us/mex coverage has been great but they have no plan including Mex. my big concern is the lack of customer support. from what I see is that I ac...

profile info wrong

There is an alternate phone number listed for my account which no longer exists. I can't edit it as it wants a replacement number. I only have one phone number. What can I do to remove it?

my account home page doesn't load.

once logged in I get an option to resume activation or to go to log in page. My goal is to update lapsed payment

csa

trying to pay my bill and cant get into my accounts

Resolved! If you transfer away from Public and then back, do you lose your rewards?

I know there was an outage this am. Now data is finally "back" but nothing is loading?

Data not loading? Why?

Customer service

Whybdis i get billed twice? And why is it hard to get a cuatomer service??!??!!??!

Changed my Subscription and now I have no service

The title says it all. My billing cycle falls on the 20th. The subscription I changed to is an identical plan but instead of 60GB of Data youre provided with 75GB of Data. It's the 5G Canada-USA-Mexico + long distance to select countries plan which w...

phone plan in Ireland

We will be in Ireland for 10 days -- and need a phone plan for emergency use only. Any recommendations? I will bring my phone but I understand that I can't use the Public Mobile plan. Can I still keep my number?

Puk

I need a puk

Telus number won’t port over

My Telus number I have had forever won’t port over to PM…. It’s a BC, Canada number shouldn’t be an issue …. I’m not under a contract currently with Telus.

I Cannot Make Calls

As of today, all calls are non-functional.I have unlimited minutes, so it isnt an issue with that. My plan is active so it isnt a problem with that.Text messages are coming in and going out just fine, including picture messages so it isnt an issue wi...

subscription held

i had an issue with my card and my payment did not go throu so they put my plan on hold, im trying to renew subscription and pay but im having a message that says unable to process your payment try again later and i have been trying multiple times bu...

Network issue and porting out

Hi, I activated a $35 plan recently but only used it for 2–3 days before porting out. I was having constant signal issues in my area and upto researching I found Telus’s service isn’t the best in my area especially in basements.I understand it’s prep...

Unable to port phone number

Hello, I just switched to Public Mobile from chatr. I have been trying to port my phone number since Friday to no avail. I keep getting text messages about "incorrect ESN/MEID". I thought the problem would be fixed by switching from an eSIM to a phys...

Unable to get text messages from rogers customers

I am unable to get text messages from rogers customer the two in question have been unable to send me messages for months.

Why can't i access my account

I put in my email address and it's someone else name.You say you want me to update my cc info but won't let me do it

Lost data service

I recently Purchased a new eSIM card and my phone wouldn’t except it now I can’t get back into my old phone and it’s only giving me SOS

Voicemail

I cannot access my voicemail messages

Unable to complete registration

Hey, I’m a new customer. I paid for my subscription and ordered an eSIM. Got an email prompting me to download the app and complete my subscription. Getting to the page where it says “Your device doesn’t support an eSIM” and can’t get beyond that. Un...

Resolved! Can text/data, while cannot call

Sending/receiving messages is fine;Data is fine; However, when I call, it seems to be ringing but with no sound; when people call me, I will lose my 4G/5G signal and data temporarily, but I cannot receive the call and after long waiting they will ent...

i need the company to port my # and setup account

- I'm unable to log into my accountI switched over last friday may 16th and the first thing Public did was take my money ($35 plan).I thought everything was done but i cannot get into my Public account. sends me an email for 2FA then apparently needs...

Unable to Call

Hello,I'm located in Washington and I am trying to make a call to LA but my call won't go through, not even a ring. How can I fix this? Sincerely,Michael

Payment

Trying to renew subscription. I’ve tried a couple cards for payment and it keeps saying can’t process payment, please try again later. Nothing is wrong with the cards. What else could be the issue?

Resolved! Transferring out a PM number while keeping the account

Hi, I'd like to know if it's possible to keep my PM account and obtain a new phone number from PM, after transferring my current phone number to a different provider. Thanks.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Re: Roaming addon still needed on CAD USA MEX plan?

My phone account

Lost phone help!

Payment

Robo callers

Moving to PM questions

profile info wrong

my account home page doesn't load.

csa

Resolved! If you transfer away from Public and then back, do you lose your rewards?

I know there was an outage this am. Now data is finally "back" but nothing is loading?

Customer service

Changed my Subscription and now I have no service

phone plan in Ireland

Puk

Telus number won’t port over

I Cannot Make Calls

subscription held

Network issue and porting out

Unable to port phone number

Unable to get text messages from rogers customers

Why can't i access my account

Lost data service

Voicemail

Unable to complete registration

Resolved! Can text/data, while cannot call

i need the company to port my # and setup account

Unable to Call

Payment

Resolved! Transferring out a PM number while keeping the account

Re: Phone use in Mexico

Question About Current Subscription vs. Available ...

Subscription issue and promotion code didnt applie...

Account no accessible phone number not working

Transfered number -inbound sms or calling not work...