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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

eSIM Stuck on SOS Only After Successful Port – Number Shows in App, All Troubleshooting Tried”

Port from [koodo] completed.• App shows my number and active plan.• Only Public Mobile eSIM installed (deleted extras).• Tried: Airplane mode toggles, full power off for 5+ mins/restart, network settings reset, confirmed line is on/primary/default...

US credit card payment

Trying to update the payment method with my US credit card. I cannot input my ZIP code. Any suggestions? Thnx!

Porting from fizz to PM

Hello everyone.So i ported from fizz to PM. I paid the subscription via web and then downloaded the app to finalize the phone number transfer. The app encountered an error in the final step for some reason but the new PM e-sim seems to have downloade...

Bought eSIM but CS_Agent telling me to buy physical SIM instead to transfer number

I subscribed to the flash deal $20 for 60GB yesterday but couldn't complete my activation because I couldn't transfer over my existing phone number. My phone provider, PhoneBox (they use the Telus network too), isn't listed as one of the options to c...

Unable to download app on my phone to activate my sim

Hi there, I already made a payment for my subscription and input my phone number. However, I could not download the app, and I am unable to activate my sim. Please help me with this issue.Many thanks.Tran Le

Number port might have failed from Fizz. Can't make calls or receive calls

Posting for family member because they can't receive 2fa code. Data seems to work, but number port didn't go through. Responded Yes to the text from fizz, fizz sent a response confirming the port request was accepted but nothing now.If I try to call ...

Cancel/refund non-activated subscription

signed up for the $40 plan on Jan 16, while waiting for sim card the same plan is now $20. The sale ends tomorrow so I'd like to just signup a new subscription and get refunded for the previous one that hasn't been activated Thanks

Resolved! New customer - chose wrong subscription

I just activated my new subscription today and accidentally picked the wrong one. Please reach out to help me change it.

Porting issue

Ported number from Koodo yesterday, replied Yes to SMS, then started new activation process with PM. Later found out SMS wasn’t send out successfully. But service was stopped with Koodo already, and no Service with PM either. Today called Koodo and t...

esim preactivation stuck 9esim

The app won't recognize physical esim adapters so I can't get passed the activation screen to even get access to my account and the esim details.I can't switch to sim card either because website needs me to finish activation using the app that says m...

Forget to enter referral code

Hi, I absolutely forget to enter the referral code ######, how can my friend get $10 credit. She asks me to join public mobile. ThanksUPDATED by Softech: Referral code removed

50% off sale is not applied

Hi, I activated new connection of 50% sale of $40 ( after discount $20 ) but it charged me twice and next payment is showing $45 . Please fix it

5hr+ Both sims still working?

Transferred from virgin mobile. I had a physical virgin sim and signed up for the new $20 plan on public with the esim...All went well. It has been more than 5 hours. Both the physical virgin sim and the public mobile esim are still showing up. I can...

Resolved! Charged $5 for changing eSIM to new phone

It looked like moving ESIM to a new device charged $5.65 even though I literally just activated within a few minutes apart. Is it possible to get this refunded? I assumed moving the eSIM to a new device was free.i seem to be unable to create tickets ...

Bell's number porting assistance

Hi, I’m trying to port my number from Bell to Public Mobile.I have attempted the activation multiple times in the app, but I have NOT received any port-out confirmation SMS from Bell at all. I was never prompted to reply “YES”.The app keeps showing “...

Resolved! Puk needed

My sim is locked. I submitted a request for puk yesterday. So far still waiting for the response

Transfer Issue

Hello,I want to transfer my number from Fizz to PM. Received a text from PM saying unable to transfer due to incorrect account number. Fizz account number is short so I added 0s in front of my account number at Fizz. I requested a transfer while acti...

Porting from Fizz to Public is taking more than 5 hours

Help !Porting from Fizz to Public is taking more than 5 hours.Started today Jan 25 at 2pm and still going !what could be wrong ? Please help !

PROBLEM WITH FLASH SALE - $20 for 60GB - CHARGED DOUBLE

Public Mobile charged me double $45.20 instead of the $20 for 60GB. Opened a ticket but have not received a response!!

My activation did not complete

I am charged with $20 but my activation did not complete and when I was trying to do it again, it said that my number is invalid. How can I solve this issue?

How do I get the $20/m offer?

Cannot find $20/m 24 deal.. I want to change as does my wife who just started PM last month.. We are both on $30/m 30Gb Can/Usa

invalid email

I changed devices and now my email is invalid how do I sign in now ?

Resolved! eSIM activation issue

I tried with QR code which sent in activation mail and again I bought new eSIM in the app for 5$. Not able to activate. Kindly help

couldn't activate esim and it said contact the agent assistance

Just subscribed my phone number today and I couldn't activate my esim through the QR code sent to my email.What should I do? Please advise

Flash sale wrong code

Hello,Today when I subscribed for 24 month flash sale deal online, I mistakenly selected the wrong code. Instead of getting 50% off, I only have $5 off per month.Could you please help correct it for me?Thanks,

I was fizz user but account number is incorrect

Hi, I received a notice that account number is incorrect and I am unable to create a ticket. So what can I do now?

Charged twice $20 for the signing up Today. Also Text/SMS and recieving calls is not working

Charged twice for the $20 a month 60gb Canada-US unlimited text/call phone plan. It now sells my phone plan is $40 a month plus tax, for the next billing month of February. Also, my text/sms and receiving calls are not working after transferring my ...

trouble porting number from freedom mobile to public mobile

i just activated public mobile accounti have trouble porting my freedom mobile number to PMplease help

@CS_Agent

@CS_Agent I switched from Fido to Public Mobile. Everything is fine, I can use the traffic but not the texts and calls. , nor can I receive a transfer confirmation from Fido, this has been going on for two days now and no one has been able to help me...

Transfer problem

Hi,therei can call but I can’t receive a call after I ported from Fido to public mobile, any body can help me? Thanks

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