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Forum Posts

(solved) Problem using SIMon or opening a ticket

I spent about 2 hours trying to use SIMon or open a ticket. It told me I had to make a Community account, which I did. I could use the account and browse posts, but my password wasn't accepted for SIMon/Ticket. I'll skip the details of what I tried a...

wyhtmgm by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Resolved! Add-On 12months2gb disappeared before 12 months

I signed up as a new public mobile member during March 2022 and had the promo code 12months2gb applied to my account but when I signed in to see my add-ons, the extra 2gb a month has disappeared and it hasnt been 12 months yet.

LC by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

New look- not user friendly on phone

Is it just me? Every time I try to log into my public mobile account, it’s harder to navigate and click things because the new updated look is more shifty and overlaps sometimes. I really hate it. Especially the home page with the little people icons...

Iris001 by Great Neighbour / Super Voisin
  • 8 replies
  • 1 Bravos

Resolved! Log in my account

I can't log into my account ever since I canceled my phone but my wife has here phone on my account too and I need to update my auto pay details

cornie by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! add-on

Just bought an $8.00/10 day add-on to call the US and received a receipt. I enabled roaming and I called the US but a public mobile operator bot said I used my available minutes.

spaarky by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Payment method expired

I had to update my payment method information. Is it going to try to process the payment again (in the next couple days) or do I need to pay the account manually using my bank? The payment was due to today and I received a message on my phone to ensu...

mr939905 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

accidentally removed public mobile from my network

I was having difficulty with slow 4g upload speed, so I was fiddling with settings. It asked if I wanted to cancel or remove Public Mobile (I can't remember which message) and I clicked on Yes. I thought I'd just be able to get back on it but now all...

ChrisLondon by Good Citizen / Bon Citoyen
  • 43 replies
  • 2 Bravos

New plan not working

Just switched to public mobile yesterday with new SIM card. Still have no service almost a day later. How long should I have to wait until I have service? My plan says ‘active’ so I’m not sure if there is anything else I should do.

Resolved! Password change

Want to reset password, do not get email from you for the change. Just purchased phone wanted to set up account,jim b

Duckyone by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! my account login/change password

been having lots of issues trying to access my account to make changes, check info, etc. kept giving me an error-page not found. had submitted a ticket and had my account reset with an auto password. Since then i am unable to log in, i cannot change ...

AngelaHavard by Great Neighbour / Super Voisin
  • 9 replies
  • 1 Bravos

Resolved! Payment

Called 611 since have a new card could not pay. went to my account there is no place to pay. can not buy a voucher to pay. Then you have to sign to community. and thete you can nt pay. seriousely eventhough I like the intention of public mobile all t...

NG5 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Very Spotty Service

I understand the outage last week but even the couple weeks before and still now, my calls are dying and dropping often. Today I was on a conference call with my Surgeon and Dr, I've had this IMPORTANT call booked for weeks. Straight away Dr was sayi...

AngHennessy by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! SIM card not activated after 16 hours

I transferred my number from Koodo yesterday. Everything went through well. But after 16 hours, the SIM card is still not activated yet. It shows emergency call only.

dingzq by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Resolved! Account sign in automatic password selecting

Not a huge issue since I figured out a workaround. But I noticed several months ago that my Public Mobile automatic sign in has changed on my IPhone 6s. I have both a Public Mobile Account and a Telus Account for TV and Internet. And when I used to s...

Eister by Great Citizen / Super Citoyen
  • 3 replies
  • 0 Bravos

Resolved! Address Change but my city is invalid

I am trying to enter an address change and the system is telling me that I am using an INVALID CITY. I know what city I am in. I am in Lacombe Alberta which is certainly a valid city.

danielgeorge by Great Neighbour / Super Voisin
  • 12 replies
  • 1 Bravos

Resolved! Plan not activating

Hello. I paid for a new plan. I was debited, but the plan didn’t activate.

Ayodee by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! No honour!?

Okay so a couple days ago I bought some top up vouchers. I thought I'd have no problem signing up for an account for public mobile as I had none before! Well I tried everything! I've tried desktop view, I've tried mobile view and from a mobile hotspo...

Miffed by Good Citizen / Bon Citoyen
  • 10 replies
  • 1 Bravos

Resolved! Mobile data not working in Iphone

Hi there, I have an Iphone which is in theory compatible with the Public Mobile network (IphoneX 15.5 MQC22J/A). However, mobile data is not working. I've tried everything related with the usual troubleshooting steps, but it still doesn't work. The S...

elenatobar by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Unrecognized sim card

Hello. I just transfer my phone number and registered a new sim card yesterday, but still have a message " unrecognized sim card". Please advise. Thanks.

NinaVuds by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Plan renewal

I have requested a plan changed for 15g at 40$ to be applied on the 9 nov 2022 and received a confirmation but the plan renewed at 3g for 35$ and was charged on the 8th. I was then charge for a 5g at 40$ again on the 9th. I would like to know if I wi...

Mystic413212 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! New to Community

How do I:1. Find forum categories2. Find my posts

Awi by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos