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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13797 Views
  • 113 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25183 Views
  • 183 replies
  • 26 Bravos

Resolved! Cannot send or receive calls in USA

Despite buying a $30 add-on for US roaming, 3G data, text and talk my phone will not send of receive calls. I can text and use data, but cannot call my son or my partner. I have an older Android Galaxy 8 phone, my partner has an Apple XS - she is abl...

RobL70 by Great Neighbour / Super Voisin
  • 166 Views
  • 2 replies
  • 0 Bravos

Need urgent help

My wife has lost her phone and can't log in to her account without her phone to provide the 6 digit code. The link to open a support ticket with public mobile is not working. We want to suspend the service to this phone ASAP. Should I put a stop paym...

JeffHFX by Great Neighbour / Super Voisin
  • 246 Views
  • 5 replies
  • 1 Bravos

Unable to call 1-800 number with International Add On

@CS_Agent We purchased an 300 minute international add on, as well as a US minutes add on, as we ned to call a 1-800 customer service number. We have tried the Canadian, Dominican Republic and US numbers. We are getting an error message every time we...

ameliez by Good Citizen / Bon Citoyen
  • 711 Views
  • 13 replies
  • 1 Bravos

How Do I make a manual payment

I have a weird credit card that occasionally denies charges for no apparent reason. I am usually able to just make a manual payment and it goes through. That's everywhere else besides Public Mobile. Public Mobile has removed the option to make a manu...

Kattz1 by Good Citizen / Bon Citoyen
  • 269 Views
  • 5 replies
  • 0 Bravos

Resolved! Data usage doesn't make sense

My new phone number has only been connected to my home WIFI.  Last night, I was finally able to activate my SIM on my new-to-me-phone, and activate my phone number.  Why is it showing that there's already 6MB of data usage on my account?

Judy111 by Great Neighbour / Super Voisin
  • 135 Views
  • 1 replies
  • 0 Bravos

Account access

Hello,I have two accounts on PM. One is my wife's and the other is her mother's.I have forgotten the username and password to my mother-in-laws account.how do I get it back. I know he phone number.Please help.

Dee62 by Good Citizen / Bon Citoyen
  • 169 Views
  • 3 replies
  • 0 Bravos

Resolved! Unworking sim

Subscription paid for but didn't renew the app says I paid for and renew my subscription on Feb 3rd but yet my services do not work , I've tested my sim in other working devices and it is not activated still  

Sniktaw751 by Great Neighbour / Super Voisin
  • 179 Views
  • 4 replies
  • 0 Bravos

Resolved! Stuck on Payment Subscription

I'm currently stuck on the payment subscription page as I keep getting this message "The postal code on your card doesn't match the province selected." The URL says I'm on the BC activation page, but whenever I change it to ON, it changes back to BC....

kb11 by Great Neighbour / Super Voisin
  • 274 Views
  • 5 replies
  • 1 Bravos

Pixel 3a sometimes doesn't detect incoming calls over LTE

I've had this issue ever since switching from Koodo to Public Mobile back in December. Occasionally, my phone will not detect incoming calls. On the caller's end, the call rings as normal and eventually goes to voicemail, as if I simply didn't pick u...

janderbar by Great Neighbour / Super Voisin
  • 164 Views
  • 2 replies
  • 0 Bravos

Resolved! New 5g subscription plans

The website shows 50 GB 5G plan is 40/month. The moment I login to account to subscribe the plan, its showing 60 GB 50/month. What am I doing wrong?

RvZoom by Great Neighbour / Super Voisin
  • 205 Views
  • 3 replies
  • 0 Bravos

Login issue

I've recently subscribed to a data plan and it's been working, however I can't login into the public mobile app as it keeps sending me back to the login page after the 2fa. When i login online, it shows me "Forbidden A1".

Gsin by Great Neighbour / Super Voisin
  • 244 Views
  • 6 replies
  • 0 Bravos

Mexico travel

Is there an add on plan that will cover talk and text while travelling through Mexico @links to members

JELM by Great Neighbour / Super Voisin
  • 271 Views
  • 5 replies
  • 0 Bravos

Resolved! Removing payment method for another account

Hi, so I added my credit card for payment to another person's account and now they are not using Public Mobile, so how do I remove my card from their account? Thanks 

MelB777 by Great Neighbour / Super Voisin
  • 236 Views
  • 4 replies
  • 0 Bravos

Resolved! Many issues

Imhaving quite a few issues finishing my transfer from Bell. First I’m unable to fully login to me account because I am not receiving the confirmation number from eversafe to my phone. Also I’ve been informed from Bell that my number has not been por...

Neil-45 by Great Neighbour / Super Voisin
  • 209 Views
  • 3 replies
  • 0 Bravos

Spotty connection

Helloi I have been with public mobile for a few years now and had not issues until the last few months. Both my partner and I have iPhones and our connection cuts out a lot during phone calls. I even bought a new iPhone thinking my older one was the ...

Adam83 by Great Neighbour / Super Voisin
  • 325 Views
  • 8 replies
  • 3 Bravos

Resolved! Forgot to write unit number in my order

I have forgotten to write my unit number in my building during my order, and there is no way to access my profile without sim card activation. What should I do?

AE_B by Great Neighbour / Super Voisin
  • 202 Views
  • 3 replies
  • 0 Bravos

Som card

Why does my 2nd Sim card not working 

Mimi1992 by Great Neighbour / Super Voisin
  • 216 Views
  • 6 replies
  • 0 Bravos

How to find call history from more than 90 days ago?

Hi, I need to figure out the day I made a specific call. Unfortunately, I had wiped the records on my device already so I'm unable to check there. Is there a way to access call history from about 6 months back? Thanks in advance

eolrnlerno by Great Neighbour / Super Voisin
  • 168 Views
  • 2 replies
  • 0 Bravos

Resolved! Port stuck

I tried to port my number but it is stuck and I no longer have my old SIM card.

Matt81p by Great Neighbour / Super Voisin
  • 218 Views
  • 4 replies
  • 0 Bravos

Cannot PAY with NEW Credite card

I am trying to change and pay for my monthly plan, and my old credit card is not used anymore. I want to add my new credit card but the system keeps telling me something is wrong and try later. This has happened since yesterday and I have tried many ...

EugeneG by Great Neighbour / Super Voisin
  • 176 Views
  • 3 replies
  • 0 Bravos

Resolved! USA roaming package

hey all- the $65/month CANADA-US package, this works in both directions covering my roaming? just want to double check before i purchase or go hunting for a pre-paid usa sim.

cmacmich1 by Great Neighbour / Super Voisin
  • 224 Views
  • 2 replies
  • 0 Bravos

Resolved! Update payment method

Hey guys, I was trying to update the payment method. However, it is keep saying "Sorry, we’re not able to process this request at this time. Please try again later." What should I do to update the payment method?

Jay45 by Good Citizen / Bon Citoyen
  • 197 Views
  • 1 replies
  • 0 Bravos

Resolved! refund

i transferred to other provide after paying the bill, how can i get refund?

Sarasui by Great Neighbour / Super Voisin
  • 238 Views
  • 2 replies
  • 0 Bravos

Resolved! A1 Forbidden can't sign in

Hi, just subscribed, almost got through the esim activation and it failed on the last step. I contacted my other provider to see if there's a port block and there was not. Now when I try to sign in it says A1 Forbidden. And I can't talk to support di...

Nigelm356 by Great Neighbour / Super Voisin
  • 139 Views
  • 1 replies
  • 0 Bravos

Resolved! Agent

Having a hard time porting my number from rogers you guys  I need this number 

AAA3031 by Great Neighbour / Super Voisin
  • 205 Views
  • 3 replies
  • 0 Bravos
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