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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I paid for the month during transferring process of my number but the transfer wasn't completed

So I would like to know how can I get my money back and cancel any further charge every month?

No more minutes with unlimited minutes

Hey,since today, when I try calling anyone I get an automated message saying ‘you have no more minutes’ even though I have unlimited minutes.what do I do?

Issue with New Plan Subscription Not Activated

I recently resubscribed to a new plan on my account, but it is still showing that my services are on hold due to the expiration of your subscription..Could you please check the status of my subscription and let me know when my service will be fully a...

Number Transfer Stuck (from Chat-R)

Hello I transferred my phone number from Chatr and received a number transfer text to which I replied “YES” but the phone number hasn’t transferred. I also noticed that my Public account states my transferred number online but my phone doesn’t recogn...

Resolved! How to use my rewards points?

Hi to all!I'm just wondering how can i use my rewards points? Can I use it to reduce my bill?

Can’t send imessage

I am new to Public Mobile. When I try to send a message to someone I always used to use imesssge with it goes through my email? How do I fix this?

Resolved! How to move back to PM and keep the same number

I am currently with PM, but am thinking of temporary moving to Telus because of the international trip (I would like to keep my Canadian number while I am travelling). When I return to Canada in five months, I would like to move back to PM with the c...

Use points

My points used to be added itself until 2025 is stoped added in my bill ?? May I know how to use the point to add it in my credit bill

Resolved! $40- 100GB plan upgrade from $40 -60 GB

Hi,Just wanted to confirm with someone from the support team,if a user was to upgrade from the 60GB plan to the 100gb plan, would the 24 month 50% off promotion drop? Someone please confirm. Thank you.

esim question

Where is my esim

Resolved! Receiving texts in Europe

I am planning a trip to Europe and understand from earlier threads that two-factor authentication texts sent to a Public Mobile number cannot be received while travelling in Europe since PM has no agreements with European mobile providers. Not a big ...

No service

Got text message informing me no service as a result of no payment. Checking my records, payment is usually on the 23 or 24th of the month and posted the next day. However, noticed this month, it has been moved to the 20th and not posted yet on cre...

Billing

Why has there been an increase in monthly fees.

Resolved! Using data in Europe

I plan to go during summer in few EU member states. My current plan has data but no roaming. I understand that roaming is available only for US and Mexico. Can I use my data in EU if I am connected there to wifi? I need to receive the "2 step verifi...

No available minutes

Once again in an emergency my phone says " used all available minutes " and does not work. I am on the unlimited Canada plan and I only use the phone about once a week. My account shows only 0.11 used out of 3Gbts. Amongst other things I cannot acc...

Some people are unable to call me

My friend whose provider is Virgin and some family members whose provider is Bell, are unable to call me. The texts go thru ok but when they phone, the call is not put thru to me - my phone doesn't ring nor does it say i missed a call - i have no ide...

Re: Call Control to prevent spam calls?

If it is true that public mobile does not offer call control I guess I will have to leave for another carrier. I have recieved 32 spam calls this week (its only friday morning) and I am at the point that it's going to make me insane.

change of address

How do I change my address on Public Mobile files

Want to port number out to another carrier. PM plan currently suspended BUT still getting 2FA texts.

Looking to port my number to another carrier. My public mobile plan is currently suspended and from what I have read, the plan needs to be active in order to successfully port my number out to the other carrier.However, my question is that despite my...

Deactivate An account

How do I deactivate an account for a deceased person? I can’t access their account.

Re: Ticket ID:548400-391 undefined A2013-G

I am having problems connecting to my data network. I have a One plus 9 phone. I can make calls

Payment

My payment didn’t go through today. I have no services. I changed my method of payment to a different credit card. How can I effectively make a payment. There is no message about « your attention is required » under payments tab. Indkmr see anywhere ...

ESim transfer

Struggling to transfer or purchase a eSim for my new phone, would like to keep my number

No voice calls in USA

New PM subscriber with 5G CAN/USA/MEX plan. I'm in the USA for the first time. Text and data are OK, but can't make or receive voice calls. Roaming on AT&T. Phone is a Samsung GS20, originally with Bell Mobility.

Resolved! Is there a benefit in upgrading to a 5G plan if your phone or Sim doesn't support 5G.

I am a bit confused reading posts on this forum regarding SIM card and phone compatibility . I am led to believe the following however there are some posts that disagree --- Can someone please confirm or disagree with the following.(1) 4G SIM can ge...

Points

I used points on my kids phone numbers through their accounts and I was required to pay additional to get their lines up and running. I used my points on my line and I didn't have to pay. So I'm wondering if this is a error. If needing the numbers to...

Resolved! Calling Toll Free Numbers from 613

Is anyone else having issues calling toll free numbers? I have been all morning. I am able to reach them with my Fongo account. I'm pretty sure it’s a Telus network issue. Area code is 613

Can I delay the activation of a promotional plan?

I have purchased a plan during the 50% off for 2 years promotion on 24th of January. I haven't completed the activation yet because I've been traveling and my phone is not with me. I want to finish the activation after about a month and a half. My qu...

Resolved! Disable "call control"

Hello fellow community members. How you all doing well. Does anyone know how to remove the "call control" message prompt after enabling the call forwarding feature? Basically after enabling call forwarding, any user that calls my mobile number will g...

Request a Refund

Hi can I request a refund?I paid last Januuary 22, 2026 for 33.90 Cad and I paid another January 24, 2026 22.60 cad and i cancel the plan last Feb 4 2026. I used only for 13 days. There are chance can i get some refund? thanks

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