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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cannot access account

Hi good morning,I tried to login to my account to access self serve to change my area code from British Columbia to Alberta but instead greet me with activation screen can you help me?Thanks,Ben

No family plan - a mistake was made

In setting up account(s) I failed to recognize that all accounts are individual, so I set up my first account associated to all of my information, but ported one of my children's numbers over. I have since corrected my account to only my number, but ...

Receive and answer calls from Lebanon

Hi, is there a way to receive calls and answer them while i’m in Lebanon for a vacation?

Resolved! Incoming calls not ringing through

I transferred my number from Virgin to Public. I can call out, send and receive text messages; but my incoming calls aren't ringing through. I checked to make sure I didn't have call forwarding on or airplane mode. What else could it be?

Data usage

Why do I keep getting messages sent to me every month that I'm at 75% usage, when on the app it says I'm at 50%???

No service

I am in the napanee ontario. We have not had any service for more than a day and have .why?

Payment

I was paying my 3-months fee as per my plan for many years with my VISA. Half a year ago, a noticed that the payment was withdrawn from my VISA automatically which I strongly object. Today, it did happened again. If this practice of withdrawing funds...

Iphone SE2020 using 3G not able to use internet today.

A family member's phone cannot access internet today. Is that because it is still on a 3G plan? I use 4G with PM and have internet access. (However the characters in this text box take far too long to show up for some reason.)

Resolved! Sim card

My phone is all set now with PM. Do I take out the Sim card from previous provider now?

Double charge

I see two charges for same amount on credit card and two invoices with 60gb and 75gb on same day. Please share if someone else see two charges on their credit card and how to resolve this issue. Thanks

Resolved! Porting a number

This is such a pain...I had a Pixel 8 with an esim using Fizz Mobile. I got rid of the Pixel, and reset everything, thinking that I could just transfer the esim to my new phone. Apparently Fizz does not allow that, I would have needed a new number.So...

Number transfer

Hi,my dad changed carrier from bell to public mobile and after he activated account, he had emergency and didn’t reply for number transfer messages. Now it passed more than 10 days and when we contacted Bell, we need to contact public mobile for send...

Payment

I’ve updated my payment method but keep getting the message : unable to process your request (payment) … please try again at another time. I’ve been trying for two days

Data plan

If I already a plan but I want a new plan.Will the old plan payment still go on if I buy a new plan ?

Urgent can’t port number to a new service provider

HelloI’m going to port my number to Bell but my subscription has just been cancelled/suspended today so I can’t receive a text message from Public Mobile. What can I do to get my number ported to Bell?

Resolved! data disappearing

For several nights I have had data use just after midnight when my phone has been charging while I sleep. Any ideas of how it might be disappearing. The first few nights it was under 50 mg but last night is was almost 400 mg.

International Talk and Text Add Ons

I'm on the Canada wide $19 plan. I am traveling to India for 2 weeks and I want to be able to call/receive calls from Canadian numbers. I also want to be able to send/receive sms to/fro Canadian numbers. How do I do it?

Notification of death

Trying to notify someone that my brother has passed and need to cancel his service

Resolved! Wifes acct access

She cannot access on her phone as wont let her change password or do anything, it's a real mess, hopefully you can help.Need to speak to customer agent.

Resolved! Onboarding to Public - Blank White Screen on App Log In Page

I have an iPhone 14. I'm new to Public, moving over from Fido. I've opened an account and downloaded the app. However, when I try to log in, all I get is a blank white screen. At the top it says "id.telus.com".Anyone know how to fix this?

Cancel my account

I just activated a new account yesterday. I can’t login to correct anything because it wants to send a verification text to the new number that isn’t operational. It’s sending me in circles. I guess the cheapest isn’t the best. How do I cancel immedi...

URGENT: porting from Telus

When trying to activate my new phone plan in the public mobile app where it outlines the next steps, I thought I had to click "activate" before it would advance me onto those next steps–NOPE, huge mistake. I clicked activate but it said it didn't wor...

Urgent help!!!!!

I need to cancel the transfer . It is my daughter's phone number. I transferred my own yesterday and my daughter's today on the same app. Now I see my daughter's number on my phone number. I didn't realize it would do that. Please cancel the transfe...

Problem Connecting to New S25+

I received my new S25+ but set up seems to require sim installation first. The phone will transfer esim side by side but Public Mobile says not to do that. Instead, download new esim. Can't do that because no access to browser on new phone until sim...

Resolved! Can’t change subscription or submit a ticket for help

Wanting to change my subscription to the 90-day. I get the error message “Change failed. Please try again or use a different payment method”. Meanwhile, I know there’s nothing wrong with my payment method, I use it regularly. I tried again using inco...

Esim

New account, subscription and eSIM purchased, eSIM won’t activate. Help!

Sim Card

MY sim card got damaged and I need to replace it. Can I do so and still keep my old number and same public mobile account. If so how do I go about this. Thanks for your help.Carla

Anyway to add international roaming to my mom's account without being able to confirm the 2 step ver

My mom's on a trip overseas and I wanted to add some international roaming data and minutes for her in case of emergency, problem is whenever I try to log into her account, it prompts a 2 step verification, which I can't do because her cellphone is w...

Resolved! What are the * codes now in 2025 ? Need how to change the time/rings before calls go to voicemail.

There's some ancient info about this that doesn't work. HELP !

Not able to log in and change my subscription

For the past few days i have tried loging into my account on the app and website to change my subcription and have not been successful. It seems as if the website is broken? Any help is appreciated!

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Cannot access account

No family plan - a mistake was made

Receive and answer calls from Lebanon

Resolved! Incoming calls not ringing through

Data usage

No service

Payment

Iphone SE2020 using 3G not able to use internet today.

Resolved! Sim card

Double charge

Resolved! Porting a number

Number transfer

Payment

Data plan

Urgent can’t port number to a new service provider

Resolved! data disappearing

International Talk and Text Add Ons

Notification of death

Resolved! Wifes acct access

Resolved! Onboarding to Public - Blank White Screen on App Log In Page

Cancel my account

URGENT: porting from Telus

Urgent help!!!!!

Problem Connecting to New S25+

Resolved! Can’t change subscription or submit a ticket for help

Esim

Sim Card

Anyway to add international roaming to my mom's account without being able to confirm the 2 step ver

Resolved! What are the * codes now in 2025 ? Need how to change the time/rings before calls go to voicemail.

Not able to log in and change my subscription

Porting Issues from Speakout

I can't activate the cell phone data after traveli...

How long does the "Install eSIM" step take?

Travelling to UK

Help Desperately Needed