Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do you port your phone number to a different provider?
Hello I purchased a Public Mobile plan and selected ESIM activation but the app shows my device as not compatible with ESIM even though my phone is compatible Device Motorola Edge Plus 2023 IMEI 354715630422348 ESIM supported VoLTE supported 5G suppo...
I can't make or receive calls
Hi,I purchased an e-sim with my iPhone 11 in March 2024.After about a year I switched phones, and purchased another e-sim to use on an iPhone 13, with my same number.I now want to switch back to my iPhone 11. Do I need to re-purchase an e-sim to acco...
Everything works on public mobile except I can't receive or make calls
U guys have not processed my payment yet now my account is suspended
Hi. I can’t send or receive SMS. Even when I log into the app, I don’t receive the verification code by SMS. How can I fix this issue?
The worst Mobile I've ever had... straight up.Anybody else can recognize what I'm saying
My phone does not have native eSIM support, so I have purchased a physical eSIM adapter (9eSIM). my intent was to migrate my Public Mobile service from a physical SIM to a profile on this adapter. Since the Public Mobile app only shows eSIM as a purc...
I recently changed my plan to be able to use my phone while on vacation. Now that I’m home I want to change back to my original plan but it’s not appearing as an option in ‘manage subscription’. The only options I see are the Canada/US/Mexico plans...
I need to pay my phone bill by voucher thanks
I started my Public mobile plan in January 2026 and selected a new phone number through the Public Mobile app, using a eSIM card. However, I soon realized that I need to keep my original phone number. So I transferred my original number through the ...
Hello, I would like to cancel my existing account and stop the payment. I cannot log into my account as I purchased that plan for my mum for one month only and she has already left a country. so I do not have an access to the phone and cannot receiv...
I just switched to PM. I had no issues before. Now I can't make or receive calls in rural area. In the city is fine. I have a Samsung S21. My husband has a S20 and it works fine. Previous carrier was Fido. We both swited over yesterday. I can...
Is there anyway to transfer my old phone number for a new Public Mobile account if my old phone number was a Rogers number with a Rogers 20 digit SIM?
My apartment entry system calls my cell when someone tries to buzz my suite. I receive the call but immediately after answering it, the call disconnects. The guest hears the message “6b1 The number you have reached is not in service”. We switched ...
Can’t call from cell phone 855-952-5280, this is number for my electrical company customer service. Works on land line but not cell phonesay call can’t be completed to try again, but works on land line
I tried porting out my number. But it seems to be stuck. Not getting an SMS to respond to.
As the title said, I made my purchase on 2026-01-26. It has been 11 days since, 2 days past the 2026-02-04 expected delivery date.I would like to buy the second SIM from Amazon (https://www.amazon.ca/gp/product/B0CD896ZZH), but I have no intention of...
can’t change email without original email…help
My Ticket status??
I would like to get an e-sim, as the requested physical Sim not yet received.
Will not connect to online data
Hi, I haven't received my sim, it's a few weeks overdue.I can t contact a human agent and the chat bot isn't allowing me to submit a ticket? I need my sim to activate the deal from begining of January for 20$ 5g 60gb
need reset esim
Hi Public Mobile Support,I would like to request the subscription cancelation and a full refund for my recent order. The reason for my request is that the SIM card has taken much longer than expected to arrive. Furthermore, after reading numerous rep...
UPDATE: it appears it takes over a week, with partial working service to finally get an answer. The porting from BELL to PM was not properly done. Of course there was no human connection regarding the issue. But it’s finally corrected 8 days later....
I was transferring my number from Fizz and I received the message from Fizz to confirm the number transfer and replied ‘Yes’, but then I received a message from Public Mobile that I have entered a wrong ESIN/MEID number, how can I update the informat...
I never received my sim card that I purchased. Its been more than the 7 days. The other 2 Sims came immediately but not the last one.
I did that already but it won't save. It does not seem to like my postal code. But its the same one.
