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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

E-sim

I would like to get an e-sim, as the requested physical Sim not yet received.

Connecting

Will not connect to online data

Haven't received my sim

Hi, I haven't received my sim, it's a few weeks overdue.I can t contact a human agent and the chat bot isn't allowing me to submit a ticket? I need my sim to activate the deal from begining of January for 20$ 5g 60gb

CS_Agent

need reset esim

Subscription cancel and Refund Request - Service not activated

Hi Public Mobile Support,I would like to request the subscription cancelation and a full refund for my recent order. The reason for my request is that the SIM card has taken much longer than expected to arrive. Furthermore, after reading numerous rep...

Beyond Frustrated!!!!!

UPDATE: it appears it takes over a week, with partial working service to finally get an answer. The porting from BELL to PM was not properly done. Of course there was no human connection regarding the issue. But it’s finally corrected 8 days later....

Wrong ESN/MEID

I was transferring my number from Fizz and I received the message from Fizz to confirm the number transfer and replied ‘Yes’, but then I received a message from Public Mobile that I have entered a wrong ESIN/MEID number, how can I update the informat...

No sim card

I never received my sim card that I purchased. Its been more than the 7 days. The other 2 Sims came immediately but not the last one.

Re: updating info on a credit card

I did that already but it won't save. It does not seem to like my postal code. But its the same one.

sim swap not taking effect

I got a sim card did the e-sim swap from public esim to a public sim card.It's been 4 hours and the card is still not active so i have no service. Tried the restart several times and still nothing? How long should this take?

Resolved! Mexico to Canada call fails when when using my Canada-USA-Mexico plan

I’m trying to call a Canadian number from Mexico. I’ve triad the following way of dialing:1 <area code> <7-digit number>001 <area code> <7-digit number>+1 ….. 00+1 …..using an iPhone 17 with a PM eSIM I have googled and asked ChatGPT but no luck so ...

Re: Haven't received the SIM card

I ordered two tickets but only received one, and the one I rexeiced cannot be activate , Can I apply for a refund in this situation.

Re: Account deactivation

Where do I go to deactivate my account. I’m having a very hard time navigating

Re: Haven't received the SIM card

Same here. Toronto. Been 2 weeks!

New number

How to get a specific number if it's available edited by computergeek541: changed category (discussion isn't related to Community)

updating info on a credit card

How do I update an expiry date on a credit card? edited by computergeek541: changed category (discussion isn't related to phones/device hardware)

Haven't received the SIM card

Hello , I haven't received the physical SIM card yet.

I didn’t get my SIM card

It’s 10 days past, and I still waiting for my sim card, is there any other way that I can buy PM sim card and have more clearly information for transporting?

Delay in Physical SIM Delivery and Lack of Response

Hello,I ordered my physical SIM card on Saturday, January 24, and I still have not received it. I have tried reaching out multiple times through the contact form, but there has been no response or update on my order.Despite several attempts to contac...

Number Port not working

Submitted two number port requests, accidentally signed up for account that I intend to port.Can make outgoing calls but unable to receive them.

SIM card not activating

I bought a physical SIM card, I cant activate it.

SIM card

I’m still not received the SIM card.how can I do?

Landline calls not working

Calling landlines from Public Mobile cell phones not working. Receiving calls from cell and landlines is working.

No data when entering US

My family all has US data package but when we crossed into the states this am it isn't working. Tried turning phone off making sure roaming was on, toggling the airplane mode. Nothing has worked

Resolved! Can we please get Apple Watch support eventually?

Just signed up for Public for the 2 year deal. Really sucks that I either have to choose between losing half of the functionality of my watch and doing a standalone plan with another carrier, or not being able to use my Apple Watch without my phone b...

Unauthorized to login

I received a fraud alert while I was trying to pay for my monthly subscription.I am not able to login

Cannot access my PM account

Hello! My phone is broken and Apple says it can’t be fixed. I have a new phone and need to get a new eSIM so I can use my existing phone number and PM plan but I can’t login to my account because I forgot my password. I tried many times to request a ...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

E-sim

Connecting

Haven't received my sim

CS_Agent

Subscription cancel and Refund Request - Service not activated

Beyond Frustrated!!!!!

Wrong ESN/MEID

No sim card

Re: updating info on a credit card

sim swap not taking effect

Resolved! Mexico to Canada call fails when when using my Canada-USA-Mexico plan

Re: Haven't received the SIM card

Re: Account deactivation

Re: Haven't received the SIM card

New number

updating info on a credit card

Haven't received the SIM card

I didn’t get my SIM card

Delay in Physical SIM Delivery and Lack of Response

Number Port not working

SIM card not activating

SIM card

Landline calls not working

No data when entering US

Resolved! Can we please get Apple Watch support eventually?

Unauthorized to login

Cannot access my PM account

WiFi calling option

cancelling my subscription

no service

Data will not activate

using in US

Pull SIM card out phone but keep account active

My new plan from today doesn't work

US roaming