04-02-2026 01:48 PM - last edited on 04-02-2026 11:45 PM by computergeek541
Hi, i accidentally purchase 5gb data roaming internet package from my account. But i don't need it and can't use the internet also. How can i get the refund?
04-02-2026 01:54 PM
hi @Ahmed126
PM agent usually can reverse it for you and put the credit back into your account
if same, then submit a ticket with CS Agent using Chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email") If any issue with ticket submission, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
04-02-2026 01:49 PM
Click on the pink chat link in the bottom right corner and follow the prompts for help with that
