Porting number

[kalininyuri1982]

Hello. I am porting my number from Fido to PM. I replied YES to the Fido SMS yesterday at 11:25 PM. However, my line is still dead. I have no service. My PM eSIM shows a temporary number (263) ***-**47 instead of my real Fido number. Please manually complete the port on your end or re-trigger the porting request

[kalininyuri1982]

Thank you so much. Yes, I have just sent a new request to help me resolve an issue.

[hTideGnow · Accepted solution]

hi @kalininyuri1982 

if you have no service, it is not a porting problem but the sim setup.  You need PM support to check.   You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage