Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
how do I get paid like you for sitting here for 3 hrs trying to get an issue fixed? the website just loops around in a sirlce. i've had to log in 13 times since 530 am this morning
I'm trying to change my address on my profile and it says invalid address. It's EXACTLY the address that is on my government issued ID. Had a CS_Agent (Andu) reply to my ticket, and they asked for my information 3 hours ago. They said they would upda...
I have a new sim I purchased on an exiting account and haven't activated. I tried to set up a second phone account using the new sim card but the system says it's not valid. How do I transfer the sim to the new account?
I want to buy some voucher for my kids as they do not have credit cards yet.
Says u have an active account but don’t have that number
yesterday I went to the payment section to update info for my credit card and today it shows it's still loading and I can't fix it. i would like some help please.
Iv gotten to the point of activating plan ( credit card info settled). But when app asks me to sign in it just takes code and jumps back to sign in page. I’ve now paid for this but have NO number, activated sim, and completion. Please help
I need to add roaming (I m travelling rn) and it keeps showing internal server error. Any idea when this will be fixed? I m literally depending on free wifis rn
How does a subscription plan change impact amount charged? Is the change immediate or will it take effect at the end of the current billing cycle?
When does a referral credit show up on my account? It's been 11 days
I purchased us roaming with data the data is working but when I try to make a phone call it says that I didn't purchase an add-on and need to if I want to make phone calls. Please help!:-)
I was able to confirm the port of my # from Koodo to PM. I replied yes. But the app said my activation was not completed due to an error and now I’m stuck with no service and can’t receive the confirmation texts to my phone to log in. Please help
Hi! I am travelling to Europe next week. I am leaning towards buying an e-sim through Public Mobile. I know nothing about phones... I read the FAQ and watched their video, but what happens after I download the e-sim card? How do I get data? Does the ...
Hi,I am unable to purchase the 15$ US Roaming - Talk Text (15-day). It gives me the error " Sorry, we're not able to process your payment at this time. Please try again later." i also see "Internal Server Error. Sorry, there was an error loading. Pl...
I am unable to purchase Add Ons.
Will the Volte compatability list every get updated for the samsung note 10? I know the note 10 supports this calling method. In a recent trip to the states (I've got a North America calling plan) i was made painfully aware of this discrepancy, now l...
how do i access existing myaccount without phone to verify ?
Is there any server problem today? I could not view my usage.
Hi,I'm looking for a plan for my parents, they are currently using Fizz, but it's not clear if the phone is compatible with VoLTE and I don't want them to lose their lines. If I make them take a Public Mobile plan, is there also a withdrawal of the 3...
I'm locked out of my account and need my account #
My sim locked i need puk number
How do you actually submit a ticket to be able to talk to an agent?
I subscribed to a plan earlier today and tried brining in my old number but I’m having issues trying to activate the e-sim. It keeps telling me to contact support but even that doesn’t work. I made another account and tried doing it again and got the...
I got a plan for Canada-USA-Mexico calling and texting problem is that when I text someone from the US my messages won’t go though likr I can see theirs but they can’t see mine also I can’t get verification codes
I just ported over to Public Mobile today. I don't feel we're off to a very good start.I ported my number over, and upon making my first call, it was so bad that I simply couldn't make out one word from the other end of the line. Switching from LTE t...
i NEED ASSISTANCE LOGGING INTO MY ACCOUNT
My friend recommended lucky mobile for me. I logged into it and purchased a subscription. Unfortunately it’s not installing- multiple times we have tried. please advise
