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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How to Transfer phone number

How do I get a QC code to do a transfer from old phone with public mobile to a new phone with still public mobilei transferred everything already just trying to transfer phone number and move SIM card to new phone

Voicemail is not allowed, it says you've used all available minutes

HiVoicemail is not allowed, it says you've used all available minutes.However my plan has unlimited minutes, as per below, please advise! (Unlimited Canada-wide minutes and messaging plus unlimited international text and picture messaging)

phone number issue

Long distance

When I try to call long distance it says that my minutes are used up…… I haven’t called any long distance numbers since I got this plan….. plan says I have long distance

How to reactivate ESIM ?

If my phone went through factory reset. How I can get new QR code for ESIM , and couldn't lost my phone number and account balance?

Is there an outage Prince Edward County

I've had problems with service the last two days in Prince Edward County

overpayment

Hello!Yesterday I registered a number with an eSIM, but then I decided to order a SIM card for $10.50, after ... when I checked my account and saw, the public mobile charged me $10.50 - 6 times!!! How can I cancel this transaction?

PIN reset help

I am a new subscriber and I was sent a text by Public Mobile saying I had set a PIN without actually doing so. Now I need to reset the PIN but I’m trying to get to that page with the chatbot but it keeps asking me if I want to reset the community pas...

I would like to call a number in Pittsburgh but I don't have enough credit. How do I add it ?

How do I add credit so I can make a long distance call?

Bill

Why i am charge 22 dollars yesterday

Pin number

How do I retrieve my four digit pin to add funds to my plan by using my phone

Resolved! E-sim not working

Hi i paid for a new forfaits and when it did the auto download it when good until it didn’t work so can I have a QR code or something in my email?

eSIM

I just tried to get a plan, the payment went through, I went to set it up on my phone and its saying eSIM not compatible with my phone. I have 16 pro max???

Plan taking a long time to activate

Signed up tonight around 6pm. App said it could take 30mins to 5hrs for service to be activated. it’s been 6hrs and it’s not working. Anyone else have a long wait after signing up?

SMS text messaging not working

My SMS texts are not being delivered for the last few days. I have received some SMS messages during this time. Any one else experiencing this? How do I fix it?

Resolved! Re: Pausing plan

Thanks for all insights. However, 1) I don't have ‘Subscription’ tab. 2) Under "Subscription & Add-Ons", I could not find: ‘Manage Subscription’ - "Unsubscribe" based on the AI instruction I just got:Navigate to Subscription: Go to the ‘Subscription’...

Phone not receiving calls

Switched over to public mobile from bell everything seems to work, texts, data and phone calls going out but it won’t receive calls and goes directly to voicemail???? Any suggestions?

Resolved! Referral code

I signed up with a referral code sent from friend. It was not applied to either account.

Purchased additional data and it isn't showing up in my account

I purchased additional data but it doesn't show up anywhere. It still looks like I am running out of data.

Hello I am unableto activate esim

I am a returning customer. I would like to activate esim but it keeps failing at actovation step in the mobile app can I get this helped

I'm unable to transfer my esim from old phone to new phone

Google Meet not able to join a meeting

On Public Mobile eSIM, 5G reception, launch Google Meet, try to join a meeting and it never connects. If I switch to my FIZZ SIM data, all is working properly. Same location, same iPhone. It also happens to a colleague of mine using Public Mobile eSI...

$30 4G plan switch to $30 5G plan

Hello, I'm currently on a $30 4G plan (CAN-USA) with 20GB of data. I see in my account that there is a $30 5G plan (CAN-USA-MEX) with 30GB of data. I know that 4G is more than enough speed at 100mbps and it depends on your location. My question is, i...

Public mobile USA Canada Mexico plan

Can someone please tell me what the point of having the Mexico plan if you can’t even make calls to another public Mobile customer with the exact same plan. Did all the troubleshooting and still no luck ? You pay for something and it doesn’t work , ...

I need you help

I' d like to change my plans, but it keep saying that I need to resume activation or log in.Whenever I left my message here, I was not able to talk with an agent, and I found a message next day it was passed 24 hours, it was closed. Please let me kno...

SIM card purchase

Hi again,I tried buying the SIM card again, got charged twice (that's the third time). I got a refund in credits but only $10, what about the $1.50 for the taxes. I'd like to have all $34.50 credit to my account. Please, remove the feature of buying ...

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