Community

Refund

Hi I canceled my plan, I’m wondering when I will get a refund

transferring today from Koodo to Public

Since this morning, my iphone has been a set of flux waiting for the transfer to be completed.  I'm not sure why there is a setting for Personal and Primary.  the personal is showing Network Selection Public Mobile, however, when I go to make a call ...

Not getting Texts or Calls after 24 hours

I did the esim transfer last night and I'm still not receiving texts or calls, and I can't send texts but can make calls - everything else seems to be working. I confirmed the transfer with my previous provider within 10 minutes. Please help! 

Contact me

Please contact me I have been trying to get in contact with someone!

Text Message doesn't work

I transferred one of my exiting phone number from Bell to public mobile at 3 days ago. However the text message still not working, no matter send or receive. The phone number is able to call/ received. The data is working also. Please advise how to m...

Cancel services

I want to cancel services public mobile is charging me from 2 months but i don’t have that mobile number so how can i cancel the services. Auto pay is set up and company is charging me 16.95$ each month. 

IMEI number ?

I subscribed using  E-Sim but They said I gave the incorrect IMEI number. And my phone will not respondwhen I phone my transferred phone.# xxxxxxxxxxxxxxxxx ? This is my phones IMEI xxxxxxxxxxxxxxxxxxxPlease helpJames  

Plans. Data text and talk

 Just received a text message offering a plan for $20 that included 3 GB of data. Does that also include calling and texting. I currently have a $15 plan that has a small amount of data. I’d like to subscribe to this plan however I want to make sure ...

Canada iPhone app doesn’t working

I just purchased new plan with eSIM, I’m trying to activate new phone number But Public Mobile app doesn’t working at all And I can’t login cuz login button is broken How can I activate my new eSIM

Payment

my credit card got cancelled, I set up a new one and yet to get renewed. How long does this take? 

Payment

Change subscription and payment

Hello everyone,Last month I changed my subscription to a monthly plan and I can see the transaction has been completed. However, my current plan is until November ( as it is 3 months payment) and it shows under my account the current plan is active a...

Questions about changing/updating my plan

Hi everyone, I'm a little confused.I'm posting a screenshot of the plan I'm interested in. My questions:1) This seems to include data from within BOTH Canada and the US. Am I correct?2) If I update this plan now, will I be charged immediately? If so,...

Repeat Locked Out. Looping Forget password page. No way to change password. Months.

I have been coasting on automatic payments for too long. I need a better wifi plan. When I attempt to log in I immediately get a wrong password message and a lock out of an hour on the first attempt. This is after trying a month ago. When this time l...

Oct 28 2024 Promo - 5G 225GB 90 day plan for $120 - features and details link?

Just got a text for this promo via text message but I can't find the additional details (like, aside from that, what's included in the new subscription like unlimited minutes (and which countries), unlimited international text/picture messaging, the ...

Activation issues

So I'm trying to activate my plan with esim and I can sign on through the web no problem, I get sent the code to my correct number and everything is great,  now in order to continue I have to finish setup via the app. However, when I sign in with my ...

Vodafone and TELUS

I recently learned that Vodafone is no longer a partner with Rogers and has switched to TELUS. I'm wondering if this means TELUS and Public Mobile will now work in Greece on the Vodafone network? I'm currently in Greece and can only get service in Ca...

Change plan

Hi I just change my plan yesterday to $30 due to there is some technical issues I wasn’t able to renew my old/previous subscription plan. I am reaching out here to ask if I could return back to my previous plan. I’m not satisfy with the $30 plan now....

Unable to update credit card

I have 2 sim cards. I was unable to update credit card new date, as a result 1 account is suspended. 

Sim card pickup

Hey I ordered a line with a new sim card but I cant wait for them to ship it to my house. Can I go to a TELUS store and have them give me a new sim card to activate? 

Can't make or receive calls

Can't make or receive calls. Data just fine. I submitted a ticket but never heard back. I've reset everything except factory reset. Do I need a new Sim?. 

$20/3GB plan

Is the $20/3GB plan available to new  customers or is it a rare current subscriber option only?Thx

New rewards program

Hi Guys, I'm kind of late, but I just realized that the new rewards program is very bad.Is there a way to get back the fidelity program?Thanks!

Coverage issue at my workplace

My public mobile works just fine at home and everywhere else.But I am unable to receive and dial calls from my workplace and nearby areas. Person calling me hear phone ringing but I actually don't get any calls.At the same time text works just fine.P...