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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2214 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3796 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34034 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45829 Views
  • 182 replies
  • 30 Bravos

New Plan

I’m currently using the Public mobile $39 for 50 GB. I just saw there’s a new deal for $36 50 GB, I just had service for a month, can i switch to this new plan please. I had Fido previously and they would allow customers to seamlessly transfer to new...

Saihxn by Great Neighbour / Super Voisin
  • 618 Views
  • 8 replies
  • 0 Bravos

Basic plan change

I currently have the $30 plan and am unable to switch to the basic $15 plan as that's for new users. Can I make a new account and transfer my data onto the basic plan while keeping my phone number 

Xavier7 by Great Neighbour / Super Voisin
  • 517 Views
  • 8 replies
  • 0 Bravos

Resolved! US Data - NYC

Hi, can anybody confirm that they have recently used their US data in New York City?  I'll be travelling in the near future and want to make sure my data will work.   I've noticed that I often lose coverage locally when I'm in a densely populated are...

JennLC by Good Citizen / Bon Citoyen
  • 827 Views
  • 10 replies
  • 0 Bravos

lost phone/sim card can't sign in

Hi, I have a bit of an issue. My son is signed up with his own account under my account but I pay for it (he's 14). He just lost his phone while out hunting and he can't remember his sign in (email or password). I know I need to get him a new sim car...

GraceDavis by Great Neighbour / Super Voisin
  • 269 Views
  • 3 replies
  • 0 Bravos

Cellular outage

Anyone else having cellular issues in Calgary or surrounding area? Wifi works fine but cannot get access to text or email or make some calls on cellular.

Katcando by Great Neighbour / Super Voisin
  • 298 Views
  • 3 replies
  • 0 Bravos

Login in issue

So i ordered a sim and added my credit card details to pay. I forgot my email and password linked to the account. Now when i tried to login, i hit forgot email. I was not getting the link despite having the sim, turned out the previous owner of the s...

Manish1998 by Great Neighbour / Super Voisin
  • 279 Views
  • 3 replies
  • 0 Bravos

Re: activation

Need help I have account and someone stolled my phone and now my account is terminated. But looking to get a new account. Anyone can help

James161722 by Good Citizen / Bon Citoyen
  • 1503 Views
  • 38 replies
  • 0 Bravos

Porting number

Hello, my Public mobile service has expired and is inactive. I am trying to port my number to Rogers. How can I complete this port now?

Al260 by Great Neighbour / Super Voisin
  • 527 Views
  • 7 replies
  • 0 Bravos

Can't call 310 numbers

I'm trying to call 310-6789 and keep getting "Public mobile here. Sorry, your number can't be completed as dialled. Please try again." The number is legit - there is no area code. It's for mental health services in BC. I've tried adding area codes su...

LucasFrost by Great Neighbour / Super Voisin
  • 1006 Views
  • 9 replies
  • 0 Bravos

Resolved! Subscription Issues with Public Mobile SIM Card

Hi, I’m trying to set up a subscription with Public Mobile, and I already have a SIM card from being a previous customer. However, when I enter my SIM card number to start the subscription, I get an error message saying it’s already in use.Can anyone...

reganpro by Great Neighbour / Super Voisin
  • 451 Views
  • 5 replies
  • 0 Bravos

Wifi to 4G

I recently signed up with Public Mobile but am unable to set up my Samsung Galaxy to switch over to 4G when there is no wifi?  

WenEll by Great Neighbour / Super Voisin
  • 237 Views
  • 2 replies
  • 0 Bravos

Resolved! International Long Distance Calling to India

Hi,I am unable to add funds for International Long Distance Calling to India via PM website or *611. Is this add-on removed?If not, then how can I use this add-on?Or do I have to change the current Subscription Plan? I am on a $34 monthly (auto-renew...

anp1 by Good Citizen / Bon Citoyen
  • 421 Views
  • 2 replies
  • 0 Bravos

90 Day plans available

For those looking to save a coupla bucks on a 90 day plan, there appears to be a few of them available now.

hairbag1 by Mayor / Maire
  • 2453 Views
  • 16 replies
  • 3 Bravos

Cancellation

Please cancel phone number ###-###-#### . I have two lines and only need one. The gmail on file does not exist anymore. Please send all information to the_ ****@**** Thank you

Debbieo by Good Citizen / Bon Citoyen
  • 329 Views
  • 3 replies
  • 0 Bravos

Request CEO PUBLIC MOBILE

Please give me email to ceo s office for public .HE needs to know how much business they are loosing because of the horrible AI bots running the account and payment system. I have been 2+months and hours and hours trying to give my new credit card nu...

doitright by Good Citizen / Bon Citoyen
  • 473 Views
  • 5 replies
  • 0 Bravos

Phone not compatible with Esim

Hi my phone is not compatible with ESIM so I can’t finish my setup of public mobile subscription, called different people and been on hold 2 hours no support . What is the proper step to fix the issue or get refund , since I can’t setup the service I...

IG4821 by Great Neighbour / Super Voisin
  • 289 Views
  • 2 replies
  • 0 Bravos

Sim phone number incorrect

I have been getting double messages in group chats and anytime I get a picture text from anyone it puts it into a new chat. I noticed that the phone number attached to the sim in my phone is not the number I use. I am wondering how to change the phon...

Dfyfe by Great Neighbour / Super Voisin
  • 361 Views
  • 4 replies
  • 0 Bravos

Resolved! IMEI Error during Porting

Either previous provider had incorrect IMEI on file or I typed a number in wrong. Am supposed to be waiting for someone to contact me to resolve issue… no one contacted me. What can I do to expedite this process?@CS_Agent 

TheSmashyOne by Good Citizen / Bon Citoyen
  • 493 Views
  • 5 replies
  • 0 Bravos

Resolved! Will Black Friday Promos be better, worth waiting for?

 Hi there,I'm considering a change to the promo 50G Canada/US plan, but I also need to port my number out to a Voip service and change the cellphone number I use with PM. That will automatically cancel my PM account, so I have to start a new one... I...

Chris_ by Great Citizen / Super Citoyen
  • 1209 Views
  • 5 replies
  • 1 Bravos

Resolved! lost phone, no email access

i have new sim card from PMi need to assign it to new phone with old PM phone number... I dont know old phone number account number..Just know the phone number...thanks..

helloguys by Great Neighbour / Super Voisin
  • 334 Views
  • 2 replies
  • 0 Bravos

US/Canada plan

I have the US/Canada plan but have no service in the Us. I have tried connecting manually as well as automatically but nothing. My husband gets service and our phones have the same settings but I don’t have any service. 

Pinny by Great Neighbour / Super Voisin
  • 905 Views
  • 3 replies
  • 3 Bravos

Resolved! Porting Issue

Phone number port seems to have failed from Fido, account is deactivated entirely so can't access the number, but my Public mobile account keeps sending 2FA to that number. I am unable to access my account and cancel/change my subscriptions. Need hel...

TTSuo by Great Neighbour / Super Voisin
  • 602 Views
  • 6 replies
  • 0 Bravos
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