Payment

[Ang3l]

my credit card got cancelled, I set up a new one and yet to get renewed. How long does this take?

[softech]

@Ang3l 

Use the following link to go to the Add Fund to account page, load enough fund for the system to renew your service:
https://myaccount.publicmobile.ca/en/account/payment/funds/card

After you make the payment, logoff from My Account and reboot the phone and test

[slusagm]

is there a Pay and Resume Service button? click to make a manual payment

[Ang3l]

no I don't have service, I called *611 and they said it's been suspended. I can't even find the pay manually on my portal

[slusagm]

do you have service now? if so, you don't have to do anything

[Ang3l]

So, do I wait for it to be renewed. Or do I pay now?

[Handy1]

If you have service now I would leave it alone , but if don’t have service todays the 23 so I’d make manual payment worst case you have extra money sitting in available funds for following renewal 

[Ang3l]

okay, thank you. 

[Handy1]

@Ang3l  add funds with credit card on “payment page “ like in the pic 

[Ang3l]

No I didn't make a manual payment. Should I make a manual payment if it says on my profile your services will be renewed on October 23rd?

[Handy1]

@Ang3l  So in your account “payment page “ you can load funds with registered credit card, do that and it will calculate what you need to pay to make the payment and you should be good 

[Ang3l]

There was no pay now, it just said update payment plan. That's what I did. 

[Handy1]

@Ang3l  So you set up new credit card , did you make manual payment ? And reboot the phone ? You can also buy payment voucher from shoooers drug mart and load the funds *611 to resume services right away . If your still having issues reach out to support 

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437