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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Travelling with Public

I plan to travel outside Canada and want to check roaming and internation call. Can someone help me how to register roaming? Can i use my add on international call when i am outside Canada? Thank you

Resolved! Subscription renewal

Can I just renew my current $39 subscription that ends on Au 26, 2023

Resolved! Cancel service

I finally was able to transfer my phone numbers to Telus but now I can’t get into my public mobile account to cancel. What do I do?this is the reason I’m getting rid of public mobile. It is so frustrating.

Resolved! Can’t make calls but I can receive them

Hey I can’t make calls but I can receive them?

Can't connect to network

Was in the middle of phone call this morning and then heard a noise and was disconnected. Since then I have not been able to connect to cell phone tower. Was working since I joined Aug 6th. I have done the network reset and nothing will allow me b...

Resolved! buying a new sim card

I'm currently on my $39 4G plan on public mobile and thinking about switching over to a 5G plan.I have a sim card from PM that I have been using since 2017. Will I need to buy a new sim card to fully utilized the 5G experience?I have a Oneplus 8T pho...

Resolved! Unable to make or receive calls

I renewed my service today and my subscription is active however I am unable to make any calls and I am unable to receive any calls too. Please fix this.

Can not activate my phone

When I try to activate my phone, I can not go through 2/6 step. Why?

Resolved! Payment and Reactivation

I'm trying to pay up my account so it can reactivated. My only payment method is with my bank debit card. I tried calling the service number but it said my call can't be completed as dialed. What can I do?

Resolved! Transfer a number

I’m trying to transfer my number to Telus but when I contact Telus and provide them with my account number, it’s incorrect.

Resolved! I accidentally deleted my esim after paying for service.

Hi all, my old service with koodo has been cancelled and I've deleted the esim somehow for PM. The problem is now that I cannot receive the Eversafe verification number because i currently don't have service. Thanks for the help.

Forward to my number

Why can't my friends number forward to mine. When it calls his number it says mines out of service????

Change phone number

I have information stolen and I want to change my phone number. HOW!!!

turn off 2 factor authentication

how do I turn off this stupid 2 factor authentication?

Resolved! Activation

Hi there,Trying to activate my phone. Have done all the steps to and including payment. For the final step I have a android phone and it is incapable of scanning the QR Code to finish the Activation process. What do I need to do to finish the process...

I added usa talk and data add on

Not able to make call or receive. Internet works.

Cancel Plan

Hello, my name is Muhammad Luqman my account number is xxxxxxxx3054. I ported out my number to another service provider. Can you please confirm that my account is closed?@CS_AgentThank you

Bill payment

My debit card was hacked and I have to wait for a new card. I will probably be late in my payment. Is there some way to defer the payment for a week or until my new card is delivered?

Resolved! Points

What is the quickest way to earn points?

Resolved! Customer Service

Can I please speak to a customer service representative to pay up my account right away and get the plan reinstated after I mistakenly let it expire?

Lost PM account access - transferring phone number from one PM to another

Hello,I'm having a few issues with porting in/ setting up a new number in Public Mobile recently. To begin, I've had a Public Mobile account for about two years as my personal phone and a separate work phone. I am now converging to one (new) phone th...

Never received my sim card

Hi,I have ordered a sim card during the last sim card give-away on March 15 and up till now, I still have not received it. My order number is ###### and I was using my other email xxxxxx@xxxx to order. Can you please check the status for me? As now...

Promotions

If I change my subscription can I keep my promotions I have built ?

Resolved! Changing subscription early question

Hey everyone,I was thinking of changing subscriptions to a current promotion because of the deal and because I ran out of data and had a few questions if you don't mind.1) Do I pay anything extra for changing before my current subscription cycle? My ...

lost phone

HiLost my phone in halifax basin.Have a new phone and SIM however when I try to log into my account the self serve system wants to send a verification code to my old phone, which I obviouly cant get. How can I get into my account so that I can change...

What add-on to have and how to activate it, want to answer and make calls ,travelling to the US

Am travelling to the US and would like to know what add-ons i need and how to activate the add-on. I had a very bad experience last year. bought add on data(2GB and 3GB) and 500 minutes one time international bonus but couldn't make or receive a call...

Promotion subscriptions

I was looking to subscribe to the 50gb of data for $55 5g plan. Every time I select the plan it says I already have an active subscription, so I go to My Account to search Subscriptions and Addons, and only the standard plans will appear there, I hav...

Cancel Subscription but no access to phone number

@CS_Agent I had bought an e-sim a couple of months ago for a family member who was visiting us. It worked great for their time here but now they are gone and removed e-sim from their device. When I try to login, the system asks to verify my full acce...

Activating question

What's with this long loading time. For the app?

The Android app does log me in but takes a long time to get to the first page. Anyone else having the same issue? The status circle keeps spinning and spinning and spinning... No problem with any other app or my network.

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