Community

What's up and telegram messengers doesn't work properly

After when the number was transferred to the public mobile, what's up/ telegram messengers did not show any notification,  in case my phone was not disturbed for 15 min. It looks like deep sleep. I have Uninstalled apps and installed them again, dele...

Subscription Charges

I was charged for my plan yesterday, I had already selected the new limited time deal to replace my old one upon renewal, however when I checked my plan today, it was still the old one. I'm going to the US this week and this limited time plan include...

Account and SIM card Issue

I'm in a bit of a weird spot. I just bought a new phone and when trying to take the SIM out of my old phone the tray broke and now my old phone has a stuck SIM in it. I tried to get it out but it's just stuck so I decided to order a new SIM. Unfortun...

Customer Service

When is the best time to get in touch with customer service? Try through out the day with no success. Is this the level of service to expect from Public Mobile? Is it even worth signing up except to cancel my plan?

Daughter Lost Phone- Please Help

My daughter lost her phone and can’t access her account because we cannot currently complete the two-step authentication. Just want to login and set up a new sim for her new phone and cancel the old sim.

Service

Can receive and sent text messages but cant add attachments. People sending attachments dont work. They just sit there and spin forever. Same when sending an attachment.

Need help finding mom phone number

Hello, my dad tried to set up my mom's phone number and tried to port her old number to the new one but since this one was her work number and was still in active and her work would not let her have this number, it wasn't possible to change her numbe...

unable to make international calls

SpoilerUnable to make international call to Mauritius using my intl500 minutes add on @ llinks to membersUnable to make international call to Mauritius using my intl500 minutes add on @ llinks to members

Data usage beware

Hello. I have the Canada USA plan. I purposely used all my monthly data so I could feel special about using some of my big data gift we all received.  I roam constantly where I live on the west coast and guess what?. You can't roam with the data gi...

SIM card not working

Can an agent message me please xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Add-Ons. Do they apply across the board to all plans?

I currently have access to a number of add-ons in my account.If I change plans will I still have the ability to add on any of them to my new plan as needed?If I get the the new $15/ month 4G plan, can I buy US roaming add-ons? International min add o...

I need help downloading an e sim

I need help downloading an e sim. I accidentally activated it on an another device then deleted. I need help putting on my device please

Setup configuration

Transfer number to another provider

2 days ago, I tried to transfer my number to another provider (Fizz). It didn't go through right away; instead, Fizz emailed me and said "Your current mobile provider just informed us they need a bit more time to process your request to transfer". So...

Subscribing

Is there any way to activate a sim card without having the app? Can a customer service agent do it for me?

Payment

Why was I charged $58.75 on June 19,2024 and $30.46 on June 24,2024?

Sim card hasn't come in 7 working days can I still switch to an esim instead of waiting?

How to transfer # from my current provider

How to transfer # from current provider and how does public mobile account activate date ?

activate new account

i activate a accoutn and pay for it but now it say to pay again i just got the sim card and it said to activate it ont he app

Roaming outside US and Canada

Hi,My family is traveling to Asia Pacific next month, we have 3 public Mobile line, anyone knows if I can still receive SMS abroad?Thanks.

Complete Mess Activating

So I had purchased the service last night, everything installed okay. Shows my number on the service, now 12 hours later, my current Sasktel phone plan is still the only one that works and my number was obviously not transferred. Public Mobile eSIM d...

Subscription and Payment

Hello,I need help to change my subscription and update my payment method.

90-Day subscription Plan

50GB Data within Canada and the US at 5G Speed 34/month, 90-Day subscription Plan, 1) It means I can't cancel this contract until after 90 days?  2) Do I get a total of 50G in 90 days, or 150G in 90 days?

Locked out still

Still locked out, even over night....