No Service

[Berks]

Hey, I've payed my bill and have an active subscription but no service what so ever. I don't see the network being down and I'm wondering if anyone else is having this issue?

[Neil11]

You will need to contact customer service agent to fix your issue. Either via the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Berks]

Should have said in the original post that I have restarted my phone! thank you though, it's just frustrating not having service for no outlined reason. 

[computergeek541]

---

@Berks wrote:

Hey, I've payed my bill and have an active subscription but no service what so ever. I don't see the network being down and I'm wondering if anyone else is having this issue?

---

If you haven't already tried, please try restarting your phone. Sometimes, this can help when there is a momentary network issue to get the phone to get back and running a little bit quicker.