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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1889 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30245 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42012 Views
  • 185 replies
  • 29 Bravos

Resolved! help

my old CC expired and I updated my account with my new card. however when I go to pay it wont process for some reason. can someone help me ASAP

Can I complain?

 I have been waiting for three hours and still not solve the problem. I'm koodo prepaid and not allowed to transfer PM by myself. I have applied the new number and contact the agent. He sent me the code and when I provided the code. It's expired when...

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Snow1010 by Great Neighbour / Super Voisin
  • 1117 Views
  • 14 replies
  • 2 Bravos

Resolved! no outgoing calls despite being mid plan

No outgoing OR  incoming calls. Text messages will still send but calls will instantly end before given the chance to even ring and phone calls to me are sent straight to voicemail. I have tried restarting the device, I triple checked that all plans ...

becks by Good Citizen / Bon Citoyen
  • 663 Views
  • 5 replies
  • 0 Bravos

Resolved! Phone number not eligible for port

I'm a new customer, already subscribed a mobile plan and trying to transfer my phone number to PM.  I Got 2 texts: "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our...

Cakehouse by Good Citizen / Bon Citoyen
  • 2005 Views
  • 20 replies
  • 0 Bravos

Payment

can I refund the charges made yesterday 

reuelrh71 by Good Citizen / Bon Citoyen
  • 326 Views
  • 3 replies
  • 0 Bravos

Refund

Hello,I recently ported my number to another service provider. Can you please send me my refund as I have only used the service few days this month ?Thank you

SD11 by Great Neighbour / Super Voisin
  • 873 Views
  • 13 replies
  • 0 Bravos

Attempting to activate my new subscription plan

I signed up for a subscription plan last night and have paid for the first month. When i try to activate my account through the Public Mobile app I cannot get past the Eversafe. The code sent to confirm my identity fails to work (says code incorrect)...

Jessie_H by Great Neighbour / Super Voisin
  • 356 Views
  • 3 replies
  • 0 Bravos

Remove deactivated number

I have a deactivated phone number associated with my email id. Now, I have bought a new SIM card and created an account. However, it is asking for a verification code sent to the deactivated number. How can I solve this?

Omar_Faruque by Great Neighbour / Super Voisin
  • 570 Views
  • 6 replies
  • 0 Bravos

Ported number, works. Eversafe ID Random #

Hi all,I recently ported a number to public mobile, the ported number works perfectly. The issue is that Eversafe ID chose a random number (one I suspect would have been issued to me had I not ported a number) to confirm my id so I can log into my ac...

Tammytam by Great Neighbour / Super Voisin
  • 299 Views
  • 2 replies
  • 0 Bravos

Resolved! $39 promo

Is the $39 promo 20 gb per month?

PamelaArcher by Great Neighbour / Super Voisin
  • 492 Views
  • 3 replies
  • 0 Bravos

Services on hold

I completed all steps of activation and my credit card was charged twice the same amount and I don't have services. It prompted "Services on hold". My attempts to contact someone to help ended with Error prompted 

Zbig by Great Neighbour / Super Voisin
  • 648 Views
  • 7 replies
  • 0 Bravos

Usage History download truncated: a Workaround

Well, this is disappointing… Two days ago, I wrote the following post (which I have modified here in the hopes of avoiding deletion). After receiving several bravos and positive responses, it was flagged as S.P.A.M.! No reason given. I messaged the M...

John-Q-Public by Great Citizen / Super Citoyen
  • 779 Views
  • 4 replies
  • 3 Bravos

Resolved! Esims showing the same numbers but one works and the other doesn’t

Just switched back to Public Mobile. Opted to use esims instead of actual cards. It has now been been about 15 hours since the change over.  Once the porting completed I now  have two SIMS with the same number. The SIM labeled Travel works and the SI...

Knockknock by Great Neighbour / Super Voisin
  • 1843 Views
  • 6 replies
  • 0 Bravos

My Account & App Under Maintenance!

Update: Our My Account & App are working again!Just posting to let everyone know that our My Account & App is under maintenance! Don’t panic! 

LitlLdy by Mayor / Maire
  • 1981 Views
  • 13 replies
  • 3 Bravos

Help i added wrong info

Hello I paid to activate a phone number however I need to add a imei but i can't ho back to do it. Like I said it's paid for but I put wrong info so it doesn't let me back out and select or change the info. Any help would be appreciated 

NIKKI197672 by Great Neighbour / Super Voisin
  • 684 Views
  • 6 replies
  • 0 Bravos

Resolved! Esim Transfer not working

Need Help!Received Error message"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate nu...

BlackRaven by Great Neighbour / Super Voisin
  • 329 Views
  • 1 replies
  • 0 Bravos

Resolved! Travelling

I am going to Cuba. If I buy wifi at the resort can I use my phone to text on WhatsApp? 

Kaias_Mom78 by Great Neighbour / Super Voisin
  • 731 Views
  • 6 replies
  • 0 Bravos

Resolved! Credit card payments

I have a whack load of credit card charges coming through on my month stub, over 10 charges in Aug. I think most of these are from old sim cards that weren't deactivated. Any chance they can be traced to an account via the credit card number used to ...

Resolved! Message send failure

I changed my number today, from Ontario number to a local Calgary number. And then I cannot send text. Keep showing message send failure. restarted my iPhone. Turned flight modal off and on.checked setting-message, iMessage is available for the new n...

QIANLI by Great Neighbour / Super Voisin
  • 452 Views
  • 4 replies
  • 0 Bravos

Resolved! Plan subscription

I purchased my plan on Sept. 9th or 10th and when I tried to log in, a pop-up is on my account page saying that my subscription was from August 11-Sept 10 and I needed to renew it. How is that possible?

RiaMc by Great Neighbour / Super Voisin
  • 428 Views
  • 2 replies
  • 0 Bravos

Resolved! Number Transfer

I missed the 90 minute deadline to answer the SMS from my previous provider to transfer my number to Public Mobile. I was told I needed to file a ticket but when I try, an error screen pops up. @CS_Agent 

RiaMc by Great Neighbour / Super Voisin
  • 369 Views
  • 2 replies
  • 0 Bravos

Resolved! International calls

If I take a basic Public Mobile service, what happens if you dial an US or international call? I am hoping the call just fails. I’m hoping to use a Public Mobile phone for my dad’s emergency phone, he has dementia and may dial something by mistake. I...

Frankie_Cdn by Great Neighbour / Super Voisin
  • 1017 Views
  • 7 replies
  • 1 Bravos

Resolved! Cancel pm

My friend is leaving Canada and she is not coming back until next year, how she can cancel her PM? I helped her to unsubscribed PM but could not take her visas card number off from the payment, but she just worry if any mistake be made , please help ...

Lhaha by Great Citizen / Super Citoyen
  • 449 Views
  • 3 replies
  • 0 Bravos
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