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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Data when roaming

If I add on US roaming , will I be able to use data ? Or is it just talk and text ?

Keeping my plan number

I have a plan but I recently moved back home. I still have a lot of various accounts in Canada that require a phone number. Is it possible to keep my phone number inactive but just reserve it on my account so that in the future when I am back in Cana...

Payment Voucher not working

I purchased a payment voucher and paid my plan with it (as I always do each month no problems) and my phone now does not work.When I call the *611 it tells me that my plan has been paid for the next month… but my service is not working. What do I do?...

Resolved! Can not log in to my self service account

Hello, I am having trouble logging in to my self service account. When I try to log in I am prompted with "incorrect email or password". I have attempted to reset my password by having a security code sent to my email but the email hasn't shown up. A...

Resolved! Phone not working

I changed my plan today, it says I'm active but my phone isn't working, it says I'm out of minutes... how do I fix this?

où sont passé les 2ans de récompenses que j’avais dans mon compte ?

Resolved! Porting number

I am trying to port my number from Fonus to Public Mobile (PM). PM says I need sms from Fonus to verify number has ported. Fonus says they don't send verification. Besides, one reason I wanted to transfer to PM is that Fonus messaging system is bro...

Resolved! I want to Update my Plan but I just got my billing cycle renewed, will I be charged twice?

I just want to confirm whether or not I'll be charged again for changing my plan. Its still a $40 plan but with better benefits. My billing cycle just got renewed and I was charged on the 19th, if I update my plan today will I be charged another $40?

Resolved! Upcoming bill error

I checked my upcoming bill due December 23rd and it says I’m not going to have my same plan? I haven’t made any changes this month so I’m not sure why? My plan currently is $45 for 20gb at 4G and my upcoming bill says I will be charged $55 for 250mb ...

Resolved! receiving error message when attempting to sign into my account

i have just activated my new sim card and cannot access my account it continues to give me an error message

Resolved! refund add- on

I purchased a US Roaming Talk/Text add on for 10 days. I am no longer going to use it since my flight was cancelled but I can't find how to get a refund for it.

Resolved! How do I activate my free 2gb holiday promo?

I responded YES to the text message and it said it was added to my account, but when I check its not there.

Shout Out to the Community?!!

Resolved! Phone number transfer

I signed up for public mobile but my bell account people are saying you need to send over a phone number transfer form . I have my public mobile SIM card in and I can't receive phone calls

Resolved! trying to create an account

Hi I am trying to change my plan with public

Resolved! Account

As my account will be deactivated on Jan 21, 2023, would like to pay minimum to keep phone number and reactivate when back in the country late April. My wife would like to do the same

Resolved! I need more details on Public Mobile charges to my credit card

Since November I'm getting a new monthly charge of $22.60 on my credit card from Public Mobile which I cannot account for. I'm also getting 3 other legitimate PM monthly charges on my card for family phones.How do I get more information from PM for...

Receive offers from Public Mobile

I texted STOP to stop receiving these Free offers from Public Mobile and I'd like to change my mind and receive these offers. Does anyone know how to go about doing this?

Resolved! Network issue ??

Hi I'm having network in British Columbia, anyone else???

Resolved! PUK code

My phone says I need to enter a PUK code. How do I find this code? I have a Samsung flip phone.

Resolved! E-Sim

Hello all Could you please let me know if Public Mobile has E-SIM service? Thanks.

Resolved! Two factor.....

So the two factor description says:Set up authentication methods that aren’t text based: often, online accounts will require you to set up two-factor-authentication (2FA) for added protection; with 2FA, you need to authenticate yourself with somethin...

Resolved! Account #

I need my account number and don't know how to get it . Please tell me where my account number is.

There was an error resetting your password. Please try again later.

When I enter in a new password, I'm getting this error... There was an error resetting your password. Please try again later. I've tried multiple devices, and web browsers, even during incognito modes I've only had my service for 1 month, didn't set...

Resolved! I Don't want to upgrade my plan

I got a text message from Public Mobile offering to get 20GB for $45/month and to reply YES to get it. I did not reply YES (the phone automatically seemed to say YES) and it thanked me for the response and said my plan would automatically be updated ...

Resolved! How do I change notification settings in my self serve account?

I had to contact a support agent to get the holiday rewards applied to my account because I didn't get the text. That part is resolved, but the agent told me that he could see I had my notifications turned off in my account and that was probably why...

Resolved! Pin # where do I find it for to Port my phone# from public Mobile to a new carrier

Pin # where do I find it for to Port my phone# from public Mobile to a new carrier? I found the account # but the PIN is on the same page. Is that your PIN # Thanks Travis

Resolved! How to change email address for my account

How can I change my email address for my account/login

Resolved! Why I did not get SMS of Christmas gift?

I did not get SMS of Christmas gift. My friend already got it couple days ago. How can I ask for SMS?

Resolved! Error accepting CC in payment - when activating SIM with LANDLINE number ?

Hi,Please help...I tried to transfer my landline # (from Bell) to a new SIM - but at the last step (Payment), error to accept CC.I even tried with 3 valid CC (from Canadian banks).Thanks.

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