Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I just purchased a new SIM card with a new plan and phone number. After going through the activation in the app and getting the "subscription is now active" email, I tried to login on the app and I'm being asked for the 2FA code being send as a te...
New iPhone 14 and the Public Mobile SIM keeps disconnecting. It will work for a few hours and then stops with a SOS. Restarted phone, updated to latest iOS, remove and reconnect SIM, still disconnecting. Contacted Apple support and they say to con...
I activated this new subscription for $45 30gb 5g speed but unfortunately, my phone only supports 4g I was wondering if I could change my subscription instead of wasting $45 for this month? please let me know if there is any way out
I went traveling for 6 months and thought i had subscribed to a basic plan that would let me keep my number, but It didn't go through and now my old SIM is not recognized as valid. I need that number for a number of secondary ID verification . How co...
Hi there good evening can I get help because I activated an line but something went wrong I chose to go with esim but the phone didn't accept it and now I trying to get in to the account is sending the 6 code to the number that I don't have access pl...
Hi PeopleIf the change my monthly plan from $33 to an another plan can i repurchase the $33 cellphone plan again?Thank
want to put my phone in custody for 9 months. What shall I do?
Hi, i would like to change my billing date to the end of the month @CS_Agent can you help?
my friend has never logged it at all says to many attempts and says wate 1 hour. after waiting an hour say the same thing e-mail and password is fine why cant i login?
Need help. I just want to pay my bill so I can use my phone.
If I change plan from 15$ 3G to 4 G do I loose my bonus points and how do I make the changes. although your prices are great, you make it very difficult for seniors to contact you. Many of us are not tech savvy.
I do the eversafe login and it keeps asking me to complete my activation.When I click on Resume Activation, it takes me to an error page Help please!!
I have another phone number with public mobile. I interchange between this sim card and another sim card with another phone number.I recently lost that sim card. I am unable to login to public mobile since I am unable to receive the one time passco...
It's been a while for waiting the feature of enabling the current PM user to switch to eSIM. I believe there's a high demand for this especially with the upcoming release of eSIM-only iPhone 15.What's the progress now? Will we get an update when it's...
Didn't get QR code for esin when purchasing phone plan from public mobile
When trying to port over a number, I received a text saying "looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly..." I never received a call or text back. What should be done as a next step?
Hi, I have a public mobile account and phone number for my mom. She is currently out of the country and I will need to cancel her account. There is no way to send text verification to that number in order to login to my actual account. I was told by ...
I initially set up my Public Mobile account with a new phone number (area code 867) before I was able to successfully transfer my old number from my previous provider (area code 306).now I am receiving texts and phone calls to the 306 number but when...
When I signed up, PM was to send me a SIM card. That was 5 weeks ago. Have not received it yet. Can’t buy a card in my town. Also, one month has gone by and paid for the month.
This sucks. I got double charged and can’t submit a ticket due to 404 error @CS_Agent
Hello. Can someone from customer support contact me? I opened a ticket last Thursday but my issue has not been resolved. Now i can't send a ticket, i can't chat with an agent. Everything is locked. Thank you
i ordered a sim card 8 days ago and its still not arrived
My wife is locked out of her account. She’s tried waiting as is advised, but is still locked out. Now the account is locked. To access support or to connect with a CS Agent, Public Mobile requires her to be logged in — which she can’t be because h...
I have a 5G plan but my 5G Pixel 7a phone says the connection is only LTE even when I set the connection preference to 5G. I am smak in the middle of Toronto where one would expect 5G service to be optimum. Is PM 5G really only LTE or is LTE being re...
Hello I got charged twice this monthhelp pleaseI tried reaching out to customer service but I keep getting a error code when sending a ticket is there a number to speak with a human so frustrating.
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