Community

Resolved! Apps not working with dat

I have a Canada US plan and am currently in the US. When I am not on WiFi, my maps will not load an address and on Facebook, it will not open comments.

Resolved! rewards and plan change

Good morning, I am hoping you can help me understand how I might me impacted if I make an account change.  I am currently paying the following monthly:Subscribed Plan, $39.00 for 20 GB of data minusRewards, Loyalty- $4.00, Subscription- $2.00, Commun...

Resolved! Issues porting my phone from Fido to PM

I signed up for a plan with PM. I completed the payment, selecting eSim and checking compatibility and downloaded the app on my phone. However in the activation process, the app says Phone is not eSIM compatible  (it's an iPhone 12 mini which does ac...

Resolved! Want to cancel subscription due simcard not arrived after 10 days.

Hello,I Paid for simcard and 3months subscription but more than ten days simcard not arrive. Can I cancel my subscription? Thanks, Sopheap 

Resolved! Loyalty perk missing

Hi folks, It seems like after activation of my card, I didn't get any loyalty rewards, anyone have the same issue?Please help thanks. Thanks

Resolved! Father's Public Mobile Number has been suspended

Hi I need assistance with my father's Public Mobile Service. I am unable to make this request from his account since we need a 6 digit code sent via text or email (which we need his phone line to be active to access as well). When we try making a cal...

Resolved! port from Koodo?

Wondering procedure for porting number from Koodo after I have already activated e-sim from public mobile?

Resolved! My Dad's Account now saying he doesn't have US Roaming (????)

My 91 year old Dad is still in his house. Recently (might be today), when you try to call him the system sends the caller a message that says there is no US Roaming plan on his rate plan(??)  HOW do I get hold of somebody to fix this?

Resolved! Problem with Activation

I am currently having issues getting my plan activated through the mobile app. After the page for entering the info for porting a number, I was led to an activation process. The process failed and it won't let me retry. When I try to get support, it ...

Resolved! Billing

Hello,I just signed up for 90-days, but would like my account to remain active longer than 90-days. Will I have to renew my account manually or will you auto-bill me after 90-days to keep the account active.CheersShane

Resolved! Need to know my account number or phone number to call to get it

Hello Community members.I need to know my account number.  I am not able to login to my account. Each time I tried to login, it returns me to to the main page and I keep logging in circle. My password is correct, I even change it to be sure. I know i...

Resolved! Unable to download public mobile app

Good day:I am not that tech savy. I purchased a basic TCL Flip phone model 4058E and it does not have a phone number associated with it. I thought that I would get one when I purchased a plan from public mobile but didn't realize I had to download an...

Resolved! Referral Rewards

Hi There,I have just activated my new subscription two days ago (Nov. 3) and didn't find a place to enter my friend's referral code in the app. Please help apply the referral code "xxxxxx" to my friend's and my account and credit the rewards points.T...

Resolved! Call forwarding to UAE

Hi,I would like to set up a call numbers to number in United Arab Emirates (UAE). But, it was not successful. The error message I get is: Failed to read dataSomething went wrong. Check you SIM card or network connection, then try again. For your info...

Resolved! phone transfer issue

try to transfer my number from virgin mobile,  now both my esim with Public mobile and old sim card with virgin mobile works as the same phone number.  called virgin,  they said the issue is with Public mobile,  trying to contact customer service but...

Resolved! Subscription Expiration Date: Nov 03, 2023

I asked a question a couple of days ago about my plan. im looking at my bank info and the money for PM account clearly came out November 2nd. Nov 3rd i got the text saying my phone bill was not auto renewed. I waited and checked again today. I still ...

Resolved! Long term absence.

I'll be traveling out of country for seven months.   Normally, I just keep my plan active when traveling.  This year I was thinking of putting it on hold if possible.    I'd like to keep my number which was ported from another provider 4 years ago.  ...

Resolved! Is this a scam

Resolved! Points for old customers

if the old customers register for the reward points, do I still get the pre authorized and loyalty benefits ?