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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Transfer number / eSIM

Hi, I wanted transfer my number from different operator to Public mobile eSIM, but the old number was already deativated, so I cannot confirm my account because the 6 digit code was sent to the deactivated number. I would like to get new number but I...

Cannot login to my account

I cannot login to my account, I had some difficulty setting up my phone (it was locked by another provider) I now have the unlock code but cannot login to my account, on the app it boots me to the first screen and online I get Forbidden A1message.

subscribe plan

Good Day,Trying to subscribe the $40.00 50 gb for 5G for postal code A0A 4G0 for province NL but says its not available for this province

SIM card - invalid and SOS

Hi, I have purchased two new SIM cards. However when trying to activate them, one is being reported as invalid. The other has taken the phone to SOS and we cannot receive the OTP which is sent to it. These for new lines.

Wifi calling

Wanting to get rid of my house phone but doesn’t seem like public supports wifi calling? Any plans to enable this in future? We are in a remote area with no cell service - only way I can get service is right beside our cell phone booster which makes ...

VONR support at 5G SA network

Can someone tell me do we have 5G SA implemented with public mobile? Also does VONR (voice over 5g) supported already? If none, any plans?

Transfering number

I've been trying to two days to transfer my number following the prompts. I never seem to get my text and I cant submit a ticket.

unblocking phone number

My phone shows up as anonymous. I've tried unblocking on my phone and it does not change. what can be done. Also not having a way to contact public mobile except through a bot and sending a private message with no options of who to send the message t...

Resolved! How to change from 1m to 3m subscriptions?

Hello!I am currently on 1m (month-to-month) plan & want to change to 3m subscription to save money.When I look at the subscription options (before logging into my account) I see 50GB data at 5G for $34/month with a 90-day subscription. However, when ...

Public mobile account Verification code

Hi, how can you log into your account if you have no data and you can't get the 2 step verification code by text? My wife is in this situation. Thanks Tom

Resolved! Cannot send or receive calls in USA

Despite buying a $30 add-on for US roaming, 3G data, text and talk my phone will not send of receive calls. I can text and use data, but cannot call my son or my partner. I have an older Android Galaxy 8 phone, my partner has an Apple XS - she is abl...

Need urgent help

My wife has lost her phone and can't log in to her account without her phone to provide the 6 digit code. The link to open a support ticket with public mobile is not working. We want to suspend the service to this phone ASAP. Should I put a stop paym...

Unable to call 1-800 number with International Add On

@CS_Agent We purchased an 300 minute international add on, as well as a US minutes add on, as we ned to call a 1-800 customer service number. We have tried the Canadian, Dominican Republic and US numbers. We are getting an error message every time we...

How Do I make a manual payment

I have a weird credit card that occasionally denies charges for no apparent reason. I am usually able to just make a manual payment and it goes through. That's everywhere else besides Public Mobile. Public Mobile has removed the option to make a manu...

Resolved! Data usage doesn't make sense

My new phone number has only been connected to my home WIFI. Last night, I was finally able to activate my SIM on my new-to-me-phone, and activate my phone number. Why is it showing that there's already 6MB of data usage on my account?

Account access

Hello,I have two accounts on PM. One is my wife's and the other is her mother's.I have forgotten the username and password to my mother-in-laws account.how do I get it back. I know he phone number.Please help.

Resolved! Unworking sim

Subscription paid for but didn't renew the app says I paid for and renew my subscription on Feb 3rd but yet my services do not work , I've tested my sim in other working devices and it is not activated still

Resolved! Stuck on Payment Subscription

I'm currently stuck on the payment subscription page as I keep getting this message "The postal code on your card doesn't match the province selected." The URL says I'm on the BC activation page, but whenever I change it to ON, it changes back to BC....

Trip to Europe

Resolved! International service NOT working 2 out of the 3 months that we have paid for..

We have paid for talk and data international for the last 3 months (Indio California)...only one of the 3 months have we been able to talk and /or use data...grrrr....But text has worked ( Thank goodness)... We have checked that T mobile is our servi...

Pixel 3a sometimes doesn't detect incoming calls over LTE

I've had this issue ever since switching from Koodo to Public Mobile back in December. Occasionally, my phone will not detect incoming calls. On the caller's end, the call rings as normal and eventually goes to voicemail, as if I simply didn't pick u...

Resolved! New 5g subscription plans

The website shows 50 GB 5G plan is 40/month. The moment I login to account to subscribe the plan, its showing 60 GB 50/month. What am I doing wrong?

Login issue

I've recently subscribed to a data plan and it's been working, however I can't login into the public mobile app as it keeps sending me back to the login page after the 2fa. When i login online, it shows me "Forbidden A1".

I cancel subscription before the end of billing cycle, but PM still charged me for the next cycle

My billing cycle end on the Feb 6th, which means the billing cycle will be charged on Feb 7th, but it already charged my money on Feb 6th. The problem is, I already paused the plan on the 6th and subscribed to other carrier. I canceled PM plan to swi...

Mexico travel

Is there an add on plan that will cover talk and text while travelling through Mexico @links to members

Resolved! Removing payment method for another account

Hi, so I added my credit card for payment to another person's account and now they are not using Public Mobile, so how do I remove my card from their account? Thanks

Resolved! Many issues

Imhaving quite a few issues finishing my transfer from Bell. First I’m unable to fully login to me account because I am not receiving the confirmation number from eversafe to my phone. Also I’ve been informed from Bell that my number has not been por...

Spotty connection

Helloi I have been with public mobile for a few years now and had not issues until the last few months. Both my partner and I have iPhones and our connection cuts out a lot during phone calls. I even bought a new iPhone thinking my older one was the ...

Resolved! Forgot to write unit number in my order

I have forgotten to write my unit number in my building during my order, and there is no way to access my profile without sim card activation. What should I do?

Resolved! I can't download the Public Mobile app to complete my SIM card activation

My SIM is paid for and installed in my phone, but my iPhone 6S will not allow me to upgrade to a newer software version to allow install of the Public Mobile app... So how do I activate my SIM card?

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