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Resolved! Error Code 821 when trying to Activate new SIM / port existing Koodo post-paid phone #1 of 2.

Hi all, I have 2 phones/numbers on a single Koodo post-paid account. I'm trying to port phone #1 of 2, but ran into issues while activating:tried activating SIM card 1 for phone 1 using IEMI (seeing as I have x2 phone numbers under the same account),...

Resolved! Payment

How do I put my payment in

Resolved! Can't log in

Changed PW successfully. Still can't log in, system error. Needed the old PW to get into this forum ? What's Up ??

Resolved! System error

Hi!  I can't login to my account it keeps saying system error.  Can someone help me get into my account. 

Resolved! Unable to login into my my account, password and email are right

As stated in the subject I am unable to login into my account event though email and password are correct. I receive the message 'system error, please try again' every time I try to login. I just wanted to check the status of my account for internati...

Resolved! Update from 3G to 4G - what happens to current data bonuses

Currently I am on a 3G plan. I have several free data add ons with lots of data remaining - will they use 4G if I upgrade my plan to 4G? 

Resolved! VoLTE in US

I have a question regarding VoLTE for US roaming. I understand that the transition to VoLTE is being phased in for subscribers that have been on PM prior to Feb 2023. I also understand that once a subscriber has had VoLTE enabled they will be notifie...

Resolved! USA Roaming ($0 Free Holiday Giveaway)

I have such Add on below,$0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US. Is that means if I can use 500mins in USA without any roaming add on(15 days USA add on plan)? Does the 500 mins be activated automaticlly when I arrive in USA...

Resolved! Account suspended CC is OK

This morning I got a text from PM saying my plan did not renew and to check my credit card details.So since I wasn't home I then realized I no longer had mobile data and had to wait until I got home to get on the wifi I logged in and attempt to react...

Resolved! cant remenber witch email and pssword i used can sign in anymore

when i try to give the phone number i have for over 7 years they say the phone number is no good

Resolved! Understanding Add-Ons/Promotions

Hi,I have the 1GB Data plan with unlimited Canada Minutes and unlimited Int'l Text.On the Add-Ons side I have the following• 2GB one-time data bonus (1.37GB left)• 2GB one-time data bonus (again)• 500 mins one-time Int'l LD bonus (469 mins left)• 500...

Resolved! new visa card

how do I renew my visa information 

Resolved! Cannot reset password for new account

We are trying to get an account sorted out for my wife. We need to reset the password to get into the account (bc she forgot it).I've tried *dozens* of times to get the code sent for reset, but it never comes. Not in the spam folder. Nada. Never show...

Resolved! sim card not working...cell phone says sim card locked?

Resolved! Unlock iphone

How can I get my iPhone unlocked

Resolved! SIM cards replace

I lost my SIM card and purchased one today and I’m not able to register it 

Resolved! Invalid Number Error on outbound calls

Just recently in the last couple weeks I've been unable to make outbound calls with an Invalid Number error appearing in my Pixel 7's call app. I get this error if I call a local number however if I prepend a 1 as if I were making a long distance cal...

Resolved! Add-On Data

If I purchase a data add-on (e.g. $10 for 1 GB) to add to my $15 plan which has 250 MB of data, will the 250 MB be used up first and then the 1 GB of add-on data?  And is it the same with the calling minutes add-on (i.e. use up the monthly 100 outgoi...

Resolved! Lost cell phone

So I lost my cell phone in Mexico yesterday on my way back home. Can I buy a new SIM card and cell phone and use my old cell number? Is that all I have to do?

Resolved! Switching from Koodo and got charged twice

I've been trying to keep my current number from koodo but the directions go in circles, plus I got charged for a temporary number it said I needed to switch. I only want my current number so if anyone can help that'd be great, thanks