United States add on plan

[Maui]

I purchased a US add on plan while I was in the US. But the data part of the plan did not work. I could call and text but when I was away from wifi I could not search anything.

[softech]

@Maui 

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter.  Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting.  And if it does not work, try to change the Network to T-Mobile ONLY, and change  Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data  is working

[Maui]

Don’t know how I can get to talk to an CS_agent. The website just runs me around in circle.

[Sansan]

That's unfortunate that happened to you. Are you back in the country now? Did you try At&T ? Other?

If you are back now you in the country you can try and ask for a "credit" since it didn't work, but I understand that these are not permitted,  but try your luck.  Send a message to the below. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Maui  It’s usually calling that’s the issue for folks , did you have your phone set to LTE  and have data roaming on in phone settings ,At any rate if it didn’t work for you maybe reach out to support and let them know , maybe they can compensate you for your troubles 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[Maui]

I purchased a US add on plan while I was in the US. But the data part of the plan did not work. I could call and text but when I was away from wifi I could not search anything.