Cancel services

[Ewrench07]

I haven’t received a sim, I jeep getting charged monthly. Everytime I sign in to my account it takes me to the continue activation and then it asks me for payment information again. 
mom getting really frustrated and I just want a refund and to cancel services that I’m not using

[Dunkman · Accepted solution]

@Ewrench07 

As mentioned in your earlier post, you will need to contact customer service agent.  

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Expect a few hours wait for response. Check your private message inbox for response. (envelope icon on upper corner of website).

I will merge your two posts together. 

[Ewrench07]

I would like to cancel my service as I can’t seem to do it myself. My account still wants me to complete payment information and I still do not have a public mobile sim therefore I am paying for services I am not using. I need help, every time I try to talk to an agent it says they are unavailable.

[Dunkman]

@Ewrench07 

When did you order the SIM card?  It should take about 10 business days to arrive.  If more than 10 business days, you will need contact customer service agent.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Priority]

This should be posted in the 'Get Support' Section. @softech