Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,‘I just switched my subscription from 5g 30 gb to 4g 20gb plant starting 25th September.just want to make sure my 2 dollars auto renewal award will be applied when the payment is taking from credit card. I have registered my credit card. Just need...
PLEASE SOMEONE HELP ME RE-SEND THE PORTING TEXT, I AM PORTING INTO PM
I will be travelling in Europe - I always keep my Public Mobile account active while away. My question is can I receive texts from Canadian numbers when I'm there - e.g. confirmation security codes from Public Mobile & from my banking/credit account...
Hey there! I can’t seem to connect to a real person on here - can someone walk me through how to cancel my account?
I cant activate my account because it is telling me that my email address is not valid. It is the email address I registered with. When I login to my account with my email and password it sends me a code to the email address. I enter this code and...
Hi, I lost my sim card while on vacation and ordered a new one once I was back home and it has been 2 weeks and I still havent received it. I dont know what to do, can a @CS_Agent help? Thanks
for some reason my voicemail isn’t working. I can’t listen to any voicemails that anyone leaves me. Every time I try to listen to a voicemail it says error dismissed. I don’t know what to do
Hi I recently wanted to change plans to the new 5G plan $45 a month for 30 gigs it sounded like a good deal so I loaded the money onto the account and try to change my subscription to change my plan but it immediately cut me off so when I went online...
I have account set up with the pre authorized charge to creditcardI have sim card and phone. When I go to activate (which I have done before with no issues for different phone), it takes me back to sign in, then when I try to sign in to activate it s...
Hi, I've been a loyal customer for 4 years, and refer 2 of my friends, also set up auto -pay monthly, that leads to my $8 reward nowadays. But now I am thinking to change to 3-month 4G 20GB, however when I choose "change now" I was asked to pay the ...
I have bought the eSim from Public Mobile but I am not currently staying in Hong Kong. It seems like I am now able to receive the activation from Canada. Is it I can only activate it when I arrive in Canada? Is there a deadline or time limit that I h...
I was told that the reason my service degraded when I swapped from the 3 G network to the 5 G or LTE was that my phone was not supported by the Public network. I have a Samsung Galaxy A32 5G. I need to know what phones are supported. Does anyone know...
I have a couple of new (never activated) physical SIM cards that are of no use to me. How would I go about selling/giving these away so that I don't have to throw them away?
Need Help!I recently updated my plan to the $40/15GB earlier in the spring. It just renewed on Aug 26th and it says that I've used up my 15GB. When I check my usage from August 26 ownwards and add up my data usage it comes out to 1500MB = 1.5GB. ...
I lost my phone and i know it wont be any good as it fell in the pond and nowhere to be foundi need to speak with a representative but i am using my husbands phone bc i cant get a code on my phone since i dont have it
I bought 3G - 1Gb plan at $30 a long time ago, now it's only $25. How do I get the new price without loosing my rewards in money (the old Rewards rule).Thanks
I tried to port out from Freedom Mobile, but the portion process didn't work, and it has almost been 12 hours. Any help would be appreciated.
Why am I only receiving calls from Telus subscribers? None of my family can call me.
Hi, my name is Jonathan, a $55 plan subscriber.First, is my community name: jkmatthie1 — it was supposed to be merged with jkmatthie — i cannot seem to login using my proper username and so had to add a 1 to my name, I am told by the automated system...
My son who is still a minor inadvertently switched to the new rewards program when he was told not to. Can this switch be reversed? Thanks
I just switched to public yesterday, it seems my number has been ported finally, had to buy another eSIM card to finally make it work . However when I go to call one of my contacts I get this message “last line no longer available. Do you want to cal...
I've been a customer of Public Mobile from day one. I had my public mobile account log in email address stored on my public mobile community account log in. If I forgot it from time to time, I would log into my community account to retrieve it but th...
Hello I have a new cell phone. And I want to transfer my esim to my new phone
Purchased add on by mistake does anyone knows if i can cancel the add on data whitin 24hr
Last month I set a new plan; $39 a month for 20Gb of 4G data to change upon my next payment date which is supposed to be September 4. I woke up today to check on it only to find a message that my services have been suspended and the only way to rene...
I tried setting up a new account today and seem to be stuck at the activation step.My EverSafe account seems to be set up fine, I went through the plan activation process and payment fine.After completed I got to the download app and finalize activat...
7B1 Your phone is not activated on the network" messages works outgoing not
Hi I don’t know whom to contact; I am having an issue with eSIM activation; by mistake I subscribed for eSIM which is not compatible with my phone; Later I activated it with my dad’s iPhone which is not my intention; I want to use my phone and bought...
