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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

need a human to speak to

Why is it impossible to connect with a human to resolve a simple issue?

Payment

I need human support as my payment vouchers are not working

Currently on $40 / 15GB plan, any downside of taking advantage of the $39 / 20GB - both at 4G speeds

Any downside of taking advantage of new promo, getting 5GB more data per month? Concern is losing all the promos I currently have (been a PM user since the start). Can I get a confirmation that nothing is lost by taking advantage of the new promo?

can not make call

can not make call . and have messege data is not avaiable

Previous Community Account Recovered

I am happy to say that my previous community account has now ben linked to my profile.Thanks to @CS_Agent for the help. I can bring more happier.Thanks.

Payment

Payment vouchers will not work,I need actual human customer support.

Resolved! Not happy with Public mobile. Unable to submit ticket after refreshing, clearing cache and browser.

The bot says to email @CS_Agent directly but when I search them to send the message the user doesn't exist. Can someone help me here like an employee? It's very important, as I'm constantly missing important phone calls because they either directly g...

2FA "Secured by EverSafe™"

Hey y'all,I noticed today that Public Mobile has a terrible, new makeover? Sorry, but the new look doesn't get uglier than this. We'll talk about that some other time...So, my phone number is currently suspended but not deactivated. I've been skippin...

Customer Support Agent

I really need to communicate with an actual customer support agent rather than a chatbot or the community page. How do I do this?Signed Very Frustrated!!!

cell phone is not working

hi , I have messes that not data availble and i can not receive or make phone call .

Get back on account.

my wife and i both had accounts. i payed for both with my mastercard through the auto pay. My card was hacked so had to get a new one. Changed my account to the new card but forgot to change hers. wile i as in Central america they cancelled her acco...

Resolved! 5g not working and I have 5g coverage and 5g phone

Hi. I have subscribed to a 5g plan and I am well within the coverage area in my city. (Sault Ste. Marie) Iam using a S21 ultra which is 5g compatible. Why will it not connect to the 5g network? I have tried to alter settings in netmonitor and also cr...

No service after number transfer

Hi,I recently became a public mobile customer and transferred my number. It’s been longer than 5 hours but my phone still says i have no service. When i check on the app it shows that my number was successfully transferred so i think there was an iss...

Resolved! Autopay with someone else's credit card?

Hey Community,I'd like to know if it's possible for me to put a credit card on my account to autopay that isn't in my name. Or do the account holder name and the credit card name need to be the same?On a related note, is it possible for one account t...

Resolved! 45/mos 20 gb 4g to 39/mos

So this seems too good to be true, why would I not switch and save 4 per month.Am I missing something about it

Hotspot

I've tried to setup a personal hotspot using an iphone 11. I can see the iphone on my laptop and have even connected my iphone to my laptop but am not able to get a connection. I have more than enough data so that's not the issue. My APN is sp.mb.com...

SIM Card Not Arrived

Hi @CS_Agent I ordered a SIM card online on May 19th and it hasn’t arrived. Who can I contact regarding this? The order number I received for this is: 344693thanks, Davechckn8rjunk@gmail.com

Speak to agent

@CS_Agent I want to speak to an agent before I cancel my service

Calls constantly failing.

@CS_Agent my phone calls keep getting cut off at 30 seconds. I refuse to continue paying for this crap. Fix it.

Over charged - charged twice for one phone

Height of furstration. Took forever to get into this community forum ----- I have been charged twice --- trying to get someone to respond is frustrating ---- I already sent a message no response ---- again back in but had to come up with differen...

I cannot complete full registration

I just set up an account, paid, and recieved a phone number. Now it is asking me to confirm full access and is trying to send a code to a number I don't know of. How do I get past this? Also, my E-SIM didn't register properly, and I got a pop up to...

Not recieving calls

@CS_Agent - I am not able to receive calls, I can call out, and all incoming calls go straight to voicemail

Resolved! My eSIM didn't download

I switched from Roger's to PM today and the eSIM didn't download. I tried everything to find the QR ti scan again, nothing. I can't submit a ticket and even though it's during business hours I can't seem to speak to someone. Can someone please help m...

Resolved! Payment

Could you tell me the balance on my account and did you receive my new credit card information?

My phone

I have put my minutes on my phone but yet my phone still isn't working!

Resolved! Issues Logging into My Account

HI communityEver since Public Mobile transitioned to Telus, it's been extremely difficult to log into PM. I log in and then asked to complete the activation. I click Activation then get the error: WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.Th...

Resolved! Plan Upgrade

Good morning,I just installed the new PM App. I successfully signed into my account, and tried to upgrade my plan to the new promotional offer - $39 for 20 GB to be effective on my renewal date. Now, I’m not sure if I was successful in doing so bec...

Resolved! Invalid Phone number

HelloI am not sure if I missed a step at registration!PM will be my main and only phone, I tried to change the phone at CRA, they say it is Invalid phone number!!Please Help(343) 262-XXXX is not valid. However, 343 is a valid area code. Check that yo...

Resolved! Payment

Hello, I cant make a payment and renew my plan. I register to pre authorized payment but i had to do it manually each month now nothing is working.Can you please help?Kind regards,A.S

Resolved! plan renewal

@CS_Agent in our CommunityI requested to change my plan on its renewal date. I was charged 57.50 on may 30th but my plan is still only the $25 plan with no additional funds in my account

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

need a human to speak to

Payment

Currently on $40 / 15GB plan, any downside of taking advantage of the $39 / 20GB - both at 4G speeds

can not make call

Previous Community Account Recovered

Payment

Resolved! Not happy with Public mobile. Unable to submit ticket after refreshing, clearing cache and browser.

2FA "Secured by EverSafe™"

Customer Support Agent

cell phone is not working

Get back on account.

Resolved! 5g not working and I have 5g coverage and 5g phone

No service after number transfer

Resolved! Autopay with someone else's credit card?

Resolved! 45/mos 20 gb 4g to 39/mos

Hotspot

SIM Card Not Arrived

Speak to agent

Calls constantly failing.

Over charged - charged twice for one phone

I cannot complete full registration

Not recieving calls

Resolved! My eSIM didn't download

Resolved! Payment

My phone

Resolved! Issues Logging into My Account

Resolved! Plan Upgrade

Resolved! Invalid Phone number

Resolved! Payment

Resolved! plan renewal

Problem porting in Telus number

SIM to eSIM

PUK Code Needed - Unable to login to account

cannot login

Cell service in remote areas?