Account Activation

[JemZee]

I am unable to complete the activation of my sim card. I have been trying for a number of days now. Each time, when I get to "Step 6 of 6: Activate", I get this message - "Subscription not activated - Something didn't go right while activating your subscription. Click below to contact a customer support agent." Whenever I click the "Get Support" link, it takes me to aircanada's website. 

Note that I my credit card has already been charged since Saturday Nov, 25 2023. 

I have tried to activate on different devices and I still get the same response.  On one device, I download the app, log in and put in the verification code, and it just keeps spinning with no end. On the other device, it gives the message stated above.

I have tried uninstalling and reinstalling, plus I can't complete the activation on the computer without downloading the app.

I need help. What else can I do?

I am a new subscriber.

[Andy85]

Hi @JemZee , 

You can send a message directly to "CS_Agent" via the following link: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your community inbox for a response. There might be some waiting time for the response so refresh the page any once in a while. Explain them the situation so that they can help resolve the issue for you. Thanks

[Handy1]

@JemZee  You can use this direct link to contact support 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[computergeek541]

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@JemZee wrote:

I am unable to complete the activation of my sim card. I have been trying for a number of days now. Each time, when I get to "Step 6 of 6: Activate", I get this message - "Subscription not activated - Something didn't go right while activating your subscription. Click below to contact a customer support agent." Whenever I click the "Get Support" link, it takes me to aircanada's website. 

Note that I my credit card has already been charged since Saturday Nov, 25 2023. 

I have tried to activate on different devices and I still get the same response.  On one device, I download the app, log in and put in the verification code, and it just keeps spinning with no end. On the other device, it gives the message stated above.

I have tried uninstalling and reinstalling, plus I can't complete the activation on the computer without downloading the app.

I need help. What else can I do?

I am a new subscriber.

---

Please send a pirvate message to CS_Agent.  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437