11-27-2023 06:57 PM
I am unable to complete the activation of my sim card. I have been trying for a number of days now. Each time, when I get to "Step 6 of 6: Activate", I get this message - "Subscription not activated - Something didn't go right while activating your subscription. Click below to contact a customer support agent." Whenever I click the "Get Support" link, it takes me to aircanada's website.
Note that I my credit card has already been charged since Saturday Nov, 25 2023.
I have tried to activate on different devices and I still get the same response. On one device, I download the app, log in and put in the verification code, and it just keeps spinning with no end. On the other device, it gives the message stated above.
I have tried uninstalling and reinstalling, plus I can't complete the activation on the computer without downloading the app.
I need help. What else can I do?
I am a new subscriber.
11-27-2023 07:05 PM
Hi @JemZee ,
You can send a message directly to "CS_Agent" via the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Keep an eye on your community inbox for a response. There might be some waiting time for the response so refresh the page any once in a while. Explain them the situation so that they can help resolve the issue for you. Thanks
11-27-2023 07:00 PM
@JemZee You can use this direct link to contact support
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-27-2023 06:59 PM
@JemZee wrote:I am unable to complete the activation of my sim card. I have been trying for a number of days now. Each time, when I get to "Step 6 of 6: Activate", I get this message - "Subscription not activated - Something didn't go right while activating your subscription. Click below to contact a customer support agent." Whenever I click the "Get Support" link, it takes me to aircanada's website.
Note that I my credit card has already been charged since Saturday Nov, 25 2023.
I have tried to activate on different devices and I still get the same response. On one device, I download the app, log in and put in the verification code, and it just keeps spinning with no end. On the other device, it gives the message stated above.
I have tried uninstalling and reinstalling, plus I can't complete the activation on the computer without downloading the app.
I need help. What else can I do?
I am a new subscriber.
Please send a pirvate message to CS_Agent. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437