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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11094 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22032 Views
  • 181 replies
  • 24 Bravos

Resolved! Public Points Program

Does anyone know when this program will start up and how we opt into it?   Thanks

ccdevmike by Great Citizen / Super Citoyen
  • 1228 Views
  • 18 replies
  • 0 Bravos

Resolved! No bonus free SIM received

Hi, after I ordered a SIM card, I got an email noting that I would get a bonus SIM card in addition to my order. When the package arrived, there was only one SIM card...

myelinsheath by Good Citizen / Bon Citoyen
  • 358 Views
  • 4 replies
  • 0 Bravos

Resolved! Question

HelloI need help with thisI bought a cell phone and I have received a message that it is delivered but really I have not received my cell phone.How I can to do the reclamation of this? 

Melgar by Great Neighbour / Super Voisin
  • 267 Views
  • 5 replies
  • 0 Bravos

Resolved! Infinix Zero 8 support

I have searched the web with no clear answers. I would like to know if Infinix Zero 8 would be supported on public mobile network.here are phone specs: https://www.gsmarena.com/infinix_zero_8-10401.phpI also tried willmyphonework.net but the Zero 8 m...

mb2020 by Great Neighbour / Super Voisin
  • 540 Views
  • 10 replies
  • 0 Bravos

Resolved! Rewards

This new rewards thing. So now we won't get so much off a month? And do we need to register for this? It won't let me sign in with my account info

laceydawn81 by Great Citizen / Super Citoyen
  • 1749 Views
  • 30 replies
  • 0 Bravos

Resolved! Credit Card Declined

I have a credit card set up for autopay and recently I got a text from PM saying that it was declined. This makes no sense as I'm still able to purchase stuff on it and I have had no issues. I logged on to PM website and removed the card and added a ...

ullibodnar by Good Citizen / Bon Citoyen
  • 1863 Views
  • 32 replies
  • 0 Bravos

Resolved! Referral reward

I referred a friend in december and we activated the sim in the last week of december. Neither the referral reward ($1) nor the $5/6 months rewards are reflecting in my account yet. I believe the referral reward should show in my account right away b...

libinkoshy by Good Citizen / Bon Citoyen
  • 661 Views
  • 13 replies
  • 1 Bravos

Resolved! I need help

My SIM card is blocked I need pin PUK 

Wendy36 by Great Neighbour / Super Voisin
  • 255 Views
  • 4 replies
  • 0 Bravos

WOW: How many logins do we need?

Ok so lets start with this... I manage all of my family lines, had 5 and recently dropped one so now for my wife and kids I have 4. This means... 4 Control Panel logins 4 NEW reward logins 4 Community logins OMG even if I only have 1 line that is 3 l...

KamWest by Model Citizen / Citoyen Modèle
  • 1136 Views
  • 15 replies
  • 1 Bravos

Resolved! SIM card

Received my SIM card today and activated it but was told by email last week that an extra free SIM would be delivered which I could use as I like. There was only one SIM in the envelope. Was planning on giving it to my granddaughter.  Is there any wa...

Geripon by Great Neighbour / Super Voisin
  • 296 Views
  • 2 replies
  • 0 Bravos

Resolved! I cannot reactivate my account although I have enough funds

Hi, I cannot reactivate my account although I have sufficient funds in my account (15 dollars)It shows I have 15 dollars. But, it still shows "Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has ...

bulls1205 by Great Neighbour / Super Voisin
  • 309 Views
  • 4 replies
  • 1 Bravos

Disappeared Solutions

@J_PM:   Three of my earned solutions from yesterday have since disappeared, two on posts about erroneous emails informing customers of switching to public points system that have since been moved and integrated into this one thread created since the...

Zyl by Model Citizen / Citoyen Modèle
  • 1680 Views
  • 26 replies
  • 2 Bravos

Resolved! Port Number Text Verification Text no More?

Yesterday, I was told by koodo service that  if you are porting your number between telus subsidiaries  (telus,koodo,public mobile) that there will not be a text to confirm anymore? This is supposed to be a brand new change. Can anyone confirm this? ...

Pbubbly by Good Citizen / Bon Citoyen
  • 1219 Views
  • 12 replies
  • 1 Bravos

redmi 6 - 3G doesn't work

Hi,I just joined PM. I'm on the $25 plan. My phone is redmi6. I've looked at the phone compatibility & I don't see my phone on the list. nevertheless, I've search previous threads and it seems that redmi6 will work on 3G bandwidth. But I'm having a p...

Johanghaz by Great Neighbour / Super Voisin
  • 272 Views
  • 6 replies
  • 0 Bravos

Resolved! Return my phone

I would like to return my phone for a refund. I am within the 30 days of purchasing it 

1948 by Great Neighbour / Super Voisin
  • 490 Views
  • 7 replies
  • 1 Bravos

Resolved! Ported number isn't active yet

I ported my number over from a different carrier over 24 hours ago.  I got the text and said YES to authorize.  The number is not active on my old phone (and  Telus has confirmed it is not longer active with them as of yesterday) but is not active on...

KPH by Good Citizen / Bon Citoyen
  • 461 Views
  • 13 replies
  • 0 Bravos

My account

I forgot my account password 

Remi3 by Great Neighbour / Super Voisin
  • 362 Views
  • 6 replies
  • 0 Bravos

Resolved! Can I get the call history and texting history from the website?

Hi, I just want to buy a SIM. I want to know if the phone numbers are shown on the call history and text history which I can get from the website. Thank you. I want to see the incoming call numbers. And also I want to see the phone numbers I am texti...

ling1104 by Good Citizen / Bon Citoyen
  • 835 Views
  • 13 replies
  • 1 Bravos

Resolved! Refund Ticket issue.

This keeps coming up when I tri and submit Ticket.  And original moms have gone missing.    

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Jet71 by Good Citizen / Bon Citoyen
  • 301 Views
  • 3 replies
  • 1 Bravos

Resolved! My phone minutes are not available to me

Hello, Almost every time I go to call someone (locally 99%) I get a message that says I have no minutes left.  This could be any day of any month when I have not even made a call for weeks and weeks! I am supposed to have unlimited calling both local...

Rlq by Great Neighbour / Super Voisin
  • 313 Views
  • 5 replies
  • 0 Bravos

Resolved! Receipts question…

I require receipts, for the entire year, for both of my Public Mobile cellular accounts. How can I obtain these? Thanks guys.

TMS by Model Citizen / Citoyen Modèle
  • 550 Views
  • 5 replies
  • 0 Bravos

Resolved! New Rewards Page says "Account Suspended"

@J_PM  What course of action should I take? My Rewards page says Account Suspended. Should I just ignore this message?  All my services are working. I am not up for renewal. My self service page looks fine. 

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JoyLuck by Mayor / Maire
  • 1179 Views
  • 17 replies
  • 2 Bravos

Resolved! New Rewards Points Program

I have logged in to the new “My Rewards” site and my account plan cost is incorrect (by over $20 a month). I don’t want to enroll and have a new plan applied. Everything looks good under “My Account”. Anyone else experience this or have issues after ...

jennlines by Good Citizen / Bon Citoyen
  • 574 Views
  • 9 replies
  • 0 Bravos
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