[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Phone bill
I paid my phone bill but put wrong email need fix that right email is [email protected] what using for this Edit by Dunkman: removed personal information.
Boxing Week plans
When I log into my account the boxing week plans for existing customers aren’t showing up when I got to change my subscription.
Resolved! Rewards vs. Points
Looking at savings, is it more profitable to keep using Public Mobile Rewards or should I switch to Points?Thanks!
Resolved! Didn't receive payment
I received a text and was told that public mobile didn't receive my payment. When I signed on I found out my subscription was canceled. Credit card company says everything is fine and there's no reason why it shouldn't have gone thru. I tried to p...
Resolved! On a 5G subscription plan, my phone shows an LTE connection.
So I have a phone mini 12 which is 5G compatible however, my connection with PM shows LTE. Is this standard for PM customers using all 5G phones or does this have anything to do with the phone settings? I do have a 5G subscription plan with PM. Thank...
Resolved! Does anyone else face signal issues on the 45th floor of buildings on PM and other networks?
Does anyone else face signal issues on the 45th floor of buildings on PM/Telus and other networks in downtown Toronto around the entertainment district?I am currently on the 45th floor and have connectivity issues and face call drops. Is that somethi...
Voicemail not working while roaming is us with no roaming plan
Just talking with tech support but no joy.Wondering if anybody has a solution for the following issue. Have a pixel 4a with dual sims. One with public mobile and an eSIM with an American phone number. When in the States I do not by any public mobile...
error while activating step 6 of 6 "SUBSCRIPTION NOT ACTIVATED"
I am trying to get my sim activated. I got to step 6 of my subscription and my credit card was charged, but I am stuck on step 6. I tried to get help via chat but chat disconnects without responding. I'm not sure where to get help now. the app ch...
Resolved! 5g cost when not on sale
I'm looking at the boxing week promo. for 100 gB 5g at $50 - does anyone know what the price is when it is not on a promotion?
Resolved! Over 2 weeks no sim in mail
Hello, it's been over 2 weeks since I registered and no sim has been delivered yet. On the app the support ticket link never loads, and on PC I keep getting "customer support agent disconnected" when I ask for assistance. Is it just behind with all t...
Re: Change credit card
how can i change credit card
Resolved! On CA-US plan, question on the international long distance while in US
On CA-US plan, will the international long distance to non-CA/US numbers work while in US?
Can't update credit card
My plan tried to charge my expired card today (my bad for not remembering to change it), so I've been trying to pay all morning. Every time I have tried to update my card I just get an error message saying it could not be processed and now I can't ev...
Live agent
How can we get in touch with a real person? Live person? Human beings? The fact that there is no contact phone number for customer service and local stores to go in physically is the only reason I did not change over my entire family to Public Mobile...
Payment Invoice
Hi Public MobileHow do I download payment receipts from previous years? Is only 12 months downloadable? I'd like to request payment receipt since the date of joining Public Mobile. Thank you,
Freedom Mobile Prepaid Boxing Week Promo vs. Public Mobile Plan Offers
Hi Public MobileDoes Public Mobile have a plan to offer a similar plan comparable to Freedom Mobile?Right now, Freedom Mobile is offering boxing week promo for the prepaid plan. https://shop.freedommobile.ca/en-CA/prepaid-plans for $149.$149/year 30G...
Q - Long distance international calls
Hi Public MobileI have some long distance bonus on my account. Which countries are available? One says "400min INTL Long Distance (incl CA & US)" and the other says 500 one-time Int'l LD bonus. Is there a difference between the two? And how do I make...
How can I get my refund
I am a financially constrained international student who opted for the most affordable plan. I purchased a subscription for 250 MB of data at 3G speed along with an eSIM for a total of 16.8. Unfortunately, when attempting to activate it, I encountere...
Number not Registered
Hello,Last week and today, been getting calls from my local area in Montreal. I missed the call and when I go to call back I get number is not assigned, please check the number, is this a scam? Something else? How to stop it? Thank you
Activating YouMail
I am trying to link YouMail to my Public Mobile number. According to the activation process in YouMail, I need to ask Public Mobile to remove voicemail from my account, and I need to confirm that I have Conditional Call Forwarding.
Resolved! 5g coverage & hotspot question
I'm thinking of upgrading to the 5g /100Gb/$50 plan from my 2.5Gb $35 plan. Not just because my plan is out of date - I have a seasonal property with an expensive Bell wireless internet subscription, and I'm thinking I can save some money by using my...
Reactivating old number
Hello all,I have been using Public Mobile for several years without a problem. However, I have been out of the country. Last Christmas, I was able to reactivate my old account with some troubleshooting and regain access to my old number. This Christm...
Subscription Ended
Why does my account say my subscription ended?
Unable to enter credit card information to buy esim
I cannot click the credit card number box when trying to buy an esim. I have tried on multiple different browsers with the same result.
Resolved! Any promotions for CA-US plans for rest of Canada?
I have been looking for promotions this season for CA-US plans.. only QC has, how about for ROC?
Resolved! rewards vs public points
I'm on an old 3g plan, and have some monthly reward reduction for referrals, years a customer and credit card payment. I'm thinking of moving to the 5g plan on sale now. Questions:Will I loose my monthly reward credits?Will I be forced to move to the...
Older phone - iPhone 8plus - What plans?
What plans can I get for my iPhone 8plus? Can I get a 5g plan and just use the networks compatible with my phone?
Christmas gift
Will public mobile be offering a Christmas gift this year as they have in previous years?
Lost phone, cannot receive OTP code
My phone was lost, I cannot log in to Eversafe ID because I do not have the physical phone to obtain the OTP code, and it does not give me the email option (I believe when I first registered I did not put in and email address and hence why I think I ...
Activation did not go through
Esim activation did not go through and I was instructed to contact public mobile. Unfortunately, my other account has been terminated so Now I have no service.
