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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12372 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23403 Views
  • 183 replies
  • 25 Bravos

Resolved! Payment

inHi public support team, I would like to know my monthly payment will be increased by the end of April or not? My monthly payment is $6.00+tax right now. Much appreciated if you can reply back sooner. Thank you!

Quynh58_ by Great Neighbour / Super Voisin
  • 234 Views
  • 3 replies
  • 0 Bravos

Long term customer - PRICE HIKE! 😡

So I've been with Public for quite some time now, and out of the blue received this email the other day.What gives?! What's the point of being an early adopter if the "rewards" are just going to be clawed back.Seriously Public, this is ridiculous.Thi...

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dmsimone by Good Citizen / Bon Citoyen
  • 1675 Views
  • 24 replies
  • 13 Bravos

account change

Hi:   Yesterday I got an email from Public Mobile indicating that the price of my current plan will be changed from $10 to $13.  I had had this plan for several years, and it is no longer available at Public Mobile, and I definitely hadn't made any c...

vivmak by Great Neighbour / Super Voisin
  • 385 Views
  • 7 replies
  • 2 Bravos

Confused

Hi there. I am having and have had trouble before updating my credit cards. My last credit card expired xxxx. Now I added a new one ending in xxxx and I tried to update my husbands and it would not let me in and I removed it. My number is xxxxxxxxxx ...

Resolved! Never received refer a friend reward

Hello, Can you tell me how I can connect with Public Mobile.  I referred a friend back in October 2021 and I have never received the refer a friend reward.  Thank you

Karen22 by Great Neighbour / Super Voisin
  • 429 Views
  • 7 replies
  • 0 Bravos

Resolved! Sign-in email

If two people use the same email address, can they both sign up with Public Mobile using that email?

cathy57 by Great Neighbour / Super Voisin
  • 255 Views
  • 4 replies
  • 0 Bravos

Resolved! US Roaming-ultd bought but not working.

On March 4th we again purchased US roaming and the purchase funds were withdrawn from our account. We still are unable to access it on our phone. What now.

Pcouse by Great Neighbour / Super Voisin
  • 445 Views
  • 6 replies
  • 0 Bravos

Website glitch or a trick?

My notification shows  and my main page shows   I checked in the thread that if the User take away the bravo but it is still there.   What am I missing?  

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pkaraa by Deputy Mayor / Adjoint au Maire
  • 800 Views
  • 9 replies
  • 0 Bravos

Resolved! Refer a friend reward

As of now i have not get the refer a friend reward and so my friend too not even get the $ 10.00 reward too.

akoeto1207 by Good Citizen / Bon Citoyen
  • 367 Views
  • 7 replies
  • 0 Bravos

Resolved! Got a new phone. What happens with my line?

Hey all,  I got a new phone, but the SIM card from my old phone does not fit the new one. I am thinking of just getting a new SIM card that fits the new phone. Will my phone line be automatically transferred to the new SIM card? I just have to put th...

simonhor1 by Good Citizen / Bon Citoyen
  • 393 Views
  • 8 replies
  • 0 Bravos

Resolved! Flip phone Samsung Neo Black LTE Smartphone

Hello everyone I do not understand the info provided on the PM site about phone's compatibillity on the network I am tryng to switch my father's service (Telus)  to PM. The site here indicates it's not compatible. but if it works with Telus, why wou...

yesmil by Good Citizen / Bon Citoyen
  • 729 Views
  • 10 replies
  • 0 Bravos

Resolved! info

How do i return a certified pre owened phone???

Oskar by Great Neighbour / Super Voisin
  • 162 Views
  • 1 replies
  • 0 Bravos

Resolved! referral number not seen when signing up my sister?

I just signed up my sister with PM, and I didn't see where to enter my referral number to get the $1 discount. Can someone help me with this? My number is 506-xxx-xxxx, hers is 506-xxx-xxxx, her account number is 1000000xxxxxxx4, mine is 100000000xxx...

Resolved! What is needed for visiting US from Canada

I will be visiting the US for 10 days and I want to be covered while there. Currently I have the $15 plan with 500 mins from my "one time International long distance bonus". I also have over 2048 MB of 2G data and 200 MB of 3G data. Do I need the 100...

stefdav55 by Good Citizen / Bon Citoyen
  • 544 Views
  • 12 replies
  • 0 Bravos

Re-activation of account

lost phone late Jan 2022.  Suspended service on line have new phone and SIM.  Have changed SIM card on line. Am unable to re-activate account.  Can not make payment.  I re-entered card details and the account is on auto-pay.  Still not able to get a ...

jakekaufman57 by Great Neighbour / Super Voisin
  • 378 Views
  • 7 replies
  • 0 Bravos

Resolved! Sent 2 payments

Hi! Please check my account, at xxx-xxxx and e-mail xxxxxxxxx@hotmail.com I sent 2 payments for the month of February of $25.30 by mistake because had received two public mobile payments from you. Please confirm me Thanks Edit by Dunkman: removed per...

French222 by Great Neighbour / Super Voisin
  • 256 Views
  • 3 replies
  • 0 Bravos

@ locked ouy

Locked out of my account. Tried to change my password and locks me out

Taylorions by Great Neighbour / Super Voisin
  • 351 Views
  • 3 replies
  • 0 Bravos

phone plays dead

v8Apl Phone shuts down with 100% battery last month. Gone very dead. Used 1-2 min a day for 3 months since got it.

mmaydan by Great Neighbour / Super Voisin
  • 667 Views
  • 11 replies
  • 0 Bravos

Resolved! Can't make a call.

My account is full and up to date. When I try to make a call, get a message saying can't complete call because I have used up all available minutes. Help!

rhoda by Great Neighbour / Super Voisin
  • 219 Views
  • 3 replies
  • 0 Bravos

Resolved! refer a friend reward

Hi to whom this may concern, I had a question regarding the friend reward program. The friend I referred activated his account on February 4th and used my referral friend code, so one week after the reward programed changed (Jan 25th)  That being sai...

Francois91 by Good Citizen / Bon Citoyen
  • 1327 Views
  • 15 replies
  • 1 Bravos

Resolved! Cancel voicemail

How to cancel my voicemail? Thx

Grace9 by Great Neighbour / Super Voisin
  • 934 Views
  • 20 replies
  • 0 Bravos
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