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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

$34 plan still available ?

i saw add $34 with public mobile but when i login i do not see that options - do we still have it ?

npaid 165 in vouchers, still no service?

hi i need urgent help from @CS_Agent ... i paid my debt of 113$ off and put more in for the plan. bought a new sim. still no service...

Garbage! Nothing workst

Transferred over and nothing works,. Downloaded eSIM and it said everything was fine but nothing is working.. worst garbage I have ever seen.. support through a forum? Terrible. regret moving to public mobile… I try scanning the QR code for the sim ...

Resolved! I ordered the wrong size SIM card

I ordered and then activated the SIM card, transferred my number so my old phone provider no longer works, and only _then_ realized I'm a moron and my phone needs a nano SIM 臘I'm fine going to the local mall and picking up a nano SIM, I only had this...

pls help me port in problem, phone showed SOS

I tried to activate the new SIM card last Saturday morning and port in the old number from Virgin Mobile, but it still doesn't work. I tested it on two phones; both said no SIM. It seems the SIM card is damaged.So, I bought a second SIM card. Please ...

Re: [Ongoing] Slower Response Times from Agents

I currently have a public mobile account for my daughter. I just ordered a SIM card from public mobile for my son. How do I go about getting it activated and getting him a phone number and cell plan? Help!!

USA Talk & Text ADD ON.

I purchased an USA Talk and Text. ($15). I wanted it mostly for talking. Talk never did work. My Text did work. How do I get a refund. I tried to submit a ticket. It replied..... wasn't available?This is very frustrating that you can't get an issue r...

transferring esim to another device

how can I transfer one esim to another device?

Subscription plan

My current subscription plan ends on December 12, 2023. What should I do afterwards? Thanks for answering Champa

Resolved! Data not working has my sim still not activated?

I transferred to Public Mobile on Monday 11/27 and ported my number from FIDO.I got an email saying it was activated, and have waited since then for the changes to take affect.As it stands, my FIDO sim still works but when I switch to PM sim I have 0...

UMIDIGI A13 Pro 5G

I bought a UMIDIGI A13 Pro 5G during the recent Black Friday sales.....After a bit of setup, I put in my Public Mobile sim card....within 5 seconds everything was totally set up; voice, data & messaging work as they should!!I must say I was most impr...

Roaming not working in USA

I purchase roaming ad-on on Monday. I have tried all the troubleshooting suggestions and didn’t work. While troubleshooting, I only received a message from Public Mobile offering roaming services. I’m going back to Canada tomorrow. Is there any way t...

Not receiving texts or call since porting my number.

I switched from Roger’s on Sunday, I responded yes to the text messaged authorizing the number port, but I haven’t been receiving texts or calls. How do I check to see if the port was done properly or have it ported again? Thanks!

Plan change

Hello,I was unable to log into my account for the last two days finally got in but kept getting error that I already have a subscription and wouldn’t let me purchase the $43 dollar 40gb 5g plan can someone please message me back so I can take care of...

Resolved! Nation wide calling

I tried calling within Canada but got a message that says I’m out of time. I have nation wide calling on my plan.

Request a receipt of charges for my account

Hi, Can I please get a statement of account or receipt of the charges from my account either for this month or last month. Thanks,

Resolved! Locked out for days now

I'm an existing customer and by the time of this posting a very unhappy one...thus far EverSafe has kept me locked out for 4 days thus far...no matter what I do, such as create new passwords and try not just one , two or three hours later but DAYS la...

Sim card activating

Hello, I can't activate Sim card. Don't see place for voucher, only credit or debit card.

Resolved! Available fund after porting out.

Hi, I have 45 dollars in my available fund. But I intend to port out before I would use up my fund. If do port out and have funds left over what happens to it? And does my public mobile accout profile get cancelled and my fund would just be gone? Is ...

US Plan Not Working

Let me preface this by saying I've read a bunch of similar Q and As on this topic but nothing I've read so far has helped; your suggestions are appreciated. I'm currently in the US. I purchased a 15 day data/phone/text plan about 5 hours ago. When I...

Subscribed = Autopay?

Hello, I am a newer member and am getting confused by the terminology of Public Mobile. Do they refer to Autopay solely as a “subscription”?i would like to make manual payments so I turned this off. I made a manual payment today and then it was turne...

My mom has forgot the email to sign in.

my mom has forgot the email to sign in, after trying the forgot email option, she still doest recieve any email to the signed in accounts she has. her plan is expired and we need to renew it and it's creating alot of trouble for her. message me if yo...

Accessing other accounts

I have made the switch to freedom mobile for their $24 for 4GB 4G service.The problem now is, I cannot seem to access my wife and children's accounts using the email's set up for them.How do I get the account # associated with their accounts if I can...

profile

How do I find my account number?, how do I access my profile? how do I change my verification phone number?

Resolved! US roaming talk, text - compatible device, VoLTE?

I have a Samsung Galaxy A31 and will be in Yuma, Arizona for 14 days. I want to be able to call & text with Canada and USA.I understand I need to purchase a US roaming Talk Text add-on, BUT after reading all the posts about compatibility and 3G/LTE/V...

Contacting service

I have been overcharged on my account and cannot get any help. I have submitted a ticket, but think I have been ignored.

Resolved! phone calls not made by me

out going number 647-580-4001 not made by me

3G phaseout requires VoLTE?

Hi,Do I understand correctly that after PM eliminates 3G only short list of devices for which PM supports VoLTE would be able to make and receive calls?Calls can't be placed over 5G network right now?What are now expectations of when 3G phaseout happ...

Dropped calls due to Telus Cell Towers use in my area a possibility?

We have two cell phones that are used on Public Mobile - one is a Samsung S20 FE and one is a fairly new iPhone - both are used by Public Mobile accounts/customersBoth mobile phones experience numerous dropped calls especially in our home.Telus has s...

5G compabile devices

Hi,does someone have full list of 5G compatible devices that would work in PM network?I checked VoLTE list - it's not exactly what I'm looking for.Thank you.

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