[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Transfer existing service to a new phone
Hi there, I am going to trade my phone with esim activated and I am wondering how can I transfer the service to the new phone
I referred to my son your services but forgot to give him my code.
I referred to my son your services but forgot to give him my code. Is it possible to receive Rewards? Thank you!
Roaming Mexico
Hi, how do I purchase roaming data,text, and calls for travelling in Mexico?
Dec 2023 free bonuses
Are we getting Christmas free bonuses this year like we did last year??? I never received an email
Simm to esim number porting did not work
Hello;I ported my old number from Fido simm to Public mobile esim (Iphone 12 pro).I got text that it was successful. FRom both Fido and Public mobile.After rebooting however under esim - still old temporary Public mobile appears. And I can not change...
Resolved! Holiday Gift Rewards from PM this year?
I haven't received any holiday rewards this year the way PM has offered them in past years. Is it just me or has nobody received any?They used to give 2GB data and some intl talk credits.
Trouble Transferring phone number
I tried to transfer my phone number from Bell to public mobile. I accidentally put the new sim card into my phone too soon and didn't get the transferring activation text. Now I'm not getting any messages from Bell or from Public mobile. How do I fix...
Help! eSIM not working
I purchased a plan yesterday and the eSIM is giving me a failure every time I use a QR code, I cant get in contact with anyone and all the customer service bot leads me to is 404 error pages. How can I get public mobile to send me a physical sim card...
Waiting for answers from customer service
How w will I know when they will give me solution to get my line activated
Resolved! 2FA text verification is being sent to the wrong phone number. How do I update this number?
2FA text verification is being sent to a previous phone number I had with PM instead of my current number. My contact information is correct in my account profile, so how can this contact number be updated?
Phone trasnfering
Hello,I need help, I've just yesterday signed up for the service in the proccess of transfering my old phone number to public mobile I have recieved a message from PM saying that there is an issue with the transfer and I will be contacted by the agen...
Resolved! Refer a friend rewards
I have been a public mobile customer for a long time and have referred several people to PM. I had the rewards where you get a credit of $1/month per referral which I thought was a lifetime thing with PM. But today when I logged into my account and...
International
Are there any plans that can be used for travelling in Europe?
PUK code
Is there a easier way to get my PUK code then waiting for this ticket thing?
Resolved! How do I change my Community name?
Hello!I have looked everywhere on my profile but can't seem to find where to change my Community user name. Does anyone know how to do this?
$15 plan
Is unlimited incoming calls still included in the $15 plan? The current plan description doesnt mention it. Could someone please confirm? Many thanks in advance.
subscription
I changed my plan by mistake, I want to go back to the $34 plan but it is not in my profile anymore
Esim for new Iphone
I just got a new phone and I'm trying to transfer my existing SIM card to and esim. I've tried on the app and nothing seems to work. How do I get the carrier activation/QR code??
Resolved! Missed account payment-Maybe??
Help! Received a text from my bank that the payment to PM declined due to expired credit card. Have now updated the credit card information on my account. Just need to know if PM will try to charge the credit card again or will I have to now manually...
No US data on Can-US 60gb plan
Arrived in US today and connected to T-Mobile, but no data on iPhone. Data roaming is on, tried resetting network settings but issue persists. What am I doing wrong? I did get a Public Mobile msg when I turned on my phone here telling me I can buy a ...
Add on accidentally added
I accidentally added on the 3GB CANADIAN data. Could I get a refund for this?
Public points
I am in the old rewards program but would like to upgrade my plan. Will it automatically enrol me in the points system if I change my plan? I want to keep my rewards as they are.
Not getting any points from referral code
Hello, I bought my mom a phone for Christmas and opened her a new number with public mobile on November 11, 2024. I used my referral code on her account on the initial setup page when I got her a SIM card. However, I still have not received any bonus...
Why does my internet and wifi keep dropping in my own house?
why does it often tell me no internet connection snd only one bar. Or says no wifi but I have full bars… very frustrating @koen
lost my phone and trying to get my number back
So I basically lost my phone and it was eSIM so it hard for me to get my number back because public doesn't have a customer service line that you can call and the chatbot doesn't understand the problem so it sent me to try getting a ticket to speak t...
unable to submit a ticket
I am unable to submit a ticket, I was porting my number over but I got an error saying my IMEI number is incorrect, but it is correct. How can I get in touch with someone to fix this?
Every time I log in after saying it is a trusted device it ask for a pin from a cellphone
Can authenticator be deactived because it waste more time then it actually helps? Even after selecting this is a trusted device, it ask every single login.
Resolved! Add bug
I this error message when opening the app {"message":"Unauthorized"}It happen 50% of the time
data used quickly and unusually
Normally the data I receive with my plan is more than sufficient for my phone use needs. However, this month it drained with more than a week before renewal. When I looked at the usage some of it was 1 GB at a time at midnight. I am sleeping then ...
Resolved! Credit Card details not deleted before moving to east link network
I had public mobile network and now i have switched or ported my mobile number to east link. But problem is before i switched/ported to east link i forgot to delete credit card information from public mobile & i had enabled auto payment option in pub...
