Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
What does it mean 15GB+15GB Bonus data? Isn't it the same as 30GB?
I was on the fall 2016 promo plan and my last payment was:$120 - $27 (rewards) = $93 for 90 days ( payment on Sep 26, 2022)I switched over to 40GB $15 plan on Dec 25, 2022 and paid:$40 - $9 (rewards) = $31 (payment on Dec 25, 2022)However, I am readi...
This has been asked before. There doesn't seem to be a lot of tech support on the previous posts. I'm using xxxxxxxxxx@msg.telus.com and it WAS working before and I'd get a text from 999-999-9999. But the past couple of days it stopped working.I chec...
Hello, I am a resident of Gatineau, Quebec. I am daily crossing the river into Ottawa. I see that it includes "Quebec" only minutes. Does this mean I will be charged long distance for calling Ottawa numbers? Do I have Nation-Wide cellular coverage, o...
I paid and phone dropped s calls & data doesn’t work
I redeemed my points to 2G data but it shows only for 60 days, is this the new thing for PM? is the add-on following same rule too?:(
I need to cancel and get a refund it's said that my sim would be here in 2 business days and then said up to 7 days, I need cell access wayyyy before that
Does public have wifi calling
I have International Calling minutes from several Christmas bonus' over past years (e.g..$0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US 167 Minutes Left) Still have minutes, but when I try calling France the call is refused by publi...
Has anyone ever had an problem with using their phone as Hotspot and location not detecting ? When I want to play online casinos from my iPad it can't verify location I've downloaded geolocation apps and browsers on my iPad and my phone and enabling ...
Hii dear , I am out of Canada around 3 months. I have to pay for my public mobile , otherwise my number will permanently deactivated. But as I am out of Canada, I can’t logged in to my public mobile account because OTP is sending in my number. Previo...
apparently my brother locked my esim and now i need a puk code to regain access to my account… can anyone help???
HiI have problem to activate the eSim And I can’t login to my account because it keep send the code the new number thanks
the e-sim is not compatible with my new cell phone , so I am getting a sim card , I registered already and also paid for a subcription but cant proceed to the next step , I get the message e-sim not compatible , how can I change that?
I’ve been posting the last couple days out your frustration and well why not just add to it. So after days of not being able to log into my community account or my general account that shows plan payments profile and so on, but miraculously I got acc...
Hello,I am logged into my account and trying to figure out how to sign up for a US add on to my Canadian phone plan. I see where it talks about the add ons but don’t see where to purchase them. I also can’t see where it shows my current phone plan. T...
Guys, I was charged twice and I don’t know what’s going on. Could someone please help me with this issue?
I have no service on my phone, my friend use the same sim but he’s sim card is working just fine. But I have no service on mine it only shows Sos. Please help
I've tried using different browsers, different computers. Public mobile agent said use chrome, and clear my history, cache and cookies, I did all that, still no joy. Always get the error message "Oops! Something went wrong, please try again later."...
Hey everyone, This afternoon I decided to port my number to Koodo, the rep setup my account and initiated the transfer, I waited until I hit "yes" to the text message from Public Mobile and then put in the Koodo sim, and deleted the eSim. It's been a...
The cs agent asked me to reply via private message and I can’t find anywhere to respond to him via private message… I’ve never felt so helpless and frustrated
Hi there,A friend just had his auto renew of 3 month period charged yesterday (charged him 100 something dollars) but now he is leaving for another carrier. How do we get partial refund for him? Thank you.
Hi there,I I’m experiencing an issue calling certain numbers in the states. I get a 6UT1 error, despite having long distance minutes available in my account. I know the number I’m calling is valid because my son (also on public mobile) can get thro...
I have confirmation for my new subscription, public mobile cant find my account info? what is next?
Can someone please let me know who I can privately message regarding my account ? Ive had to create this one ti access Community as I urgently need to be able to bypass the new verification system with I did know about until yesterday to get back in...
Hi,If my data runs out before the end of the month, can I buy another subscription or do I have to wait until the end of my current month subscription?
