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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11143 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22096 Views
  • 181 replies
  • 24 Bravos

Resolved! Referral code

I referred a friend to public mobile and gave them my friends referral code but when they were activating it did not accept my code. So now my friend didnt get the credit nor did i receive my referal bonus. What can I do?

Schristian213 by Great Neighbour / Super Voisin
  • 327 Views
  • 4 replies
  • 0 Bravos

Resolved! Forgot my answer to the security question

Can't sign in since my security Q is not answered properly. Simon is just a big frustration. Instead of just having a person to chat with and fix the issue immediately the chat bot is just worthless.

dayoun by Great Neighbour / Super Voisin
  • 273 Views
  • 3 replies
  • 0 Bravos

Re: phone number

Has anyone else had a problem with receiving phone calls with your phone number? I've had two people now tell me that it says an error like they can't call my number. Drs. Office was one. Number starts with 566 Thanks. 

Resolved! credit card

the credit card you have to recieve payment for brother in laws phone is expired and we need to give you new information.

Elaine5 by Great Neighbour / Super Voisin
  • 319 Views
  • 3 replies
  • 0 Bravos

Picture repeat (upwards of 5 times to receiver)

I regularly experience and issue when sending pictures by text message whereby the receiver will receive each image multiple times. On my side I see the message status is stuck as "Sending" for a very long time and then it sends the picture multiple ...

ccj_nsnbon by Great Neighbour / Super Voisin
  • 1479 Views
  • 7 replies
  • 1 Bravos

Resolved! US roaming

Us roaming package talk and text is not listed in add on menu. I’ve purchased this several times previously.  It has expired on my phone and I need another 10 days, but it is not in the list of options to buy. 

Pjmathews by Great Neighbour / Super Voisin
  • 427 Views
  • 6 replies
  • 0 Bravos

Resolved! new rewards

SO i went to opt in to the new point program but i didnt finish reading the page and now i want out because i dont want my bill to be more. How do i do that? 

Maki-s by Great Neighbour / Super Voisin
  • 864 Views
  • 15 replies
  • 0 Bravos

Resolved! Referral fee

As of now i have'nt get my referral fee and 10.00 to my friend credit.

akoeto1207 by Good Citizen / Bon Citoyen
  • 377 Views
  • 5 replies
  • 0 Bravos

Resolved! Tried to activate a sim, cannot log into account

Tried to activate a new SIM card.also had a referral and special promo code.did not get a confirmation email or am able to log into my account, it did charge my credit card though. How do I fix this? Or will it fix itself in a few hours?

Soulstrykee by Good Citizen / Bon Citoyen
  • 397 Views
  • 5 replies
  • 0 Bravos

Resolved! Porting Problem

Hi I switched to Public Mobile but my previous provider never received any porting request from Public Mobile therefore they are not able to release my number from their end. Currently I can't call out and receiving text messages. Is there any agent ...

Lesleygu28 by Great Neighbour / Super Voisin
  • 390 Views
  • 5 replies
  • 0 Bravos

Not recieving text from one number

Hi, I am not recieving text from one particularly person at the time they send the message and then will get a ton of there message at once later. We are both public member and I dont have this problem with anyone else. Or all the time with this one....

Potatoface by Great Neighbour / Super Voisin
  • 303 Views
  • 4 replies
  • 0 Bravos

how to make long distance call

i try to call China but looks not working, not sure how to make long distance call to China. as my accout has 500 mintues international long distance call.

chenm312 by Good Citizen / Bon Citoyen
  • 434 Views
  • 2 replies
  • 0 Bravos

Can't activate my SIM card

I got the SIM card and register on line to finish the activation, then install the SIM card into my IPhone 7 unblocked phone, after several minutes,  a message shows 'iPhone is not Activated', contact your carrier if this it really difficult to activ...

rickie by Good Citizen / Bon Citoyen
  • 1203 Views
  • 29 replies
  • 1 Bravos

Resolved! referral bonus not applied

In late December I created a new account for a family member and referred to my account, but referral bonus does not show. At that point there was even 6x$5/month bonus extra, but even the regular $1/month did not not show up. I did this in past with...

amicic by Great Neighbour / Super Voisin
  • 287 Views
  • 2 replies
  • 0 Bravos

Resolved! Transferring number issue

Hello, just changed over from SaskTel to PM. Answered the SaskTel message requesting the transfer with yes, however, incoming calls and texts are not coming through. It's been more than 8 hours. Tried turning off the phone, taking out sim card, and t...

hho by Great Neighbour / Super Voisin
  • 449 Views
  • 7 replies
  • 0 Bravos

Iphone 8 Plus not connecting with transfered number

Greetings,I contacted customer support to help me follow the process laid out in how to transfer a number.   Public House did confirm that the number was transferred to them successfully.  I rebooted the phone with the public house sim card once the ...

Sandra60 by Great Neighbour / Super Voisin
  • 491 Views
  • 6 replies
  • 0 Bravos

Resolved! Switching back to rewards from the points program

I am an old customer and accidentally switched to PM's new points program (from rewards program). Is there a way to switch back? The new program is a huge downgrade.I have all my points intact (didn't spend them) Thanks

princepaul by Good Citizen / Bon Citoyen
  • 1417 Views
  • 17 replies
  • 1 Bravos

Create support ticket and login to My Rewards issues

A few weeks ago, I could not create a submit ticket and on the new Public Points launch day, I could not login to the "My Rewards" system.  Yesterday, I figured out the reason why. 1.  Login to "My Rewards" problemPM is using two different servers to...

popping by Retired Oracle / Oracle Retraité
  • 444 Views
  • 3 replies
  • 8 Bravos

Resolved! Transferring number after activation - Not working

I just got a new public mobile SIM and number. During activation I attempted transferring my old number from Shaw Mobile. However, when I was doing this I discarded my Shaw Mobile SIM so did not receive the porting text.  When I contacted Shaw they s...

mikhilas by Great Neighbour / Super Voisin
  • 369 Views
  • 5 replies
  • 0 Bravos

Intermittent MMS

Newly signed up. iPhone SE 2020.Single  written texts send and receive fine. Group texts I can send but not receive. mms is on , iMessages is on. apn  setting says isp.mb.com.    cell data option is lte . I turned on data. restarted phone. Everything...

cell44 by Good Citizen / Bon Citoyen
  • 653 Views
  • 11 replies
  • 0 Bravos

Resolved! Time Zone Discrepancy

Joined a month ago. Reviewing my usage, noticed that all activity is listed in EST. I am in BC, ( PT ) which is 3 hrs behind. Thanks.

Hollinger by Good Citizen / Bon Citoyen
  • 437 Views
  • 4 replies
  • 0 Bravos

Resolved! public points

Hi.  I'm wondering if anyone has joined public points yet?  If so, could you please answer this for me?  Do you need to accumulate a minimum number of points before redeeming them?  For example, can you redeem 2 points/month to maintain the equivalen...

aj12 by Great Neighbour / Super Voisin
  • 449 Views
  • 5 replies
  • 0 Bravos
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