Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2111 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3736 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 33826 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45658 Views
  • 182 replies
  • 30 Bravos

Resolved! Renew SIM card

I had an account with PM. In February 2020 I went to Thailand for three months. I ended up staying almost three years. After three months in Thailand I stopped paying my cell phone as I wasn’t using it. I’ve tried logging into my account but am unsuc...

Card by Good Citizen / Bon Citoyen
  • 905 Views
  • 4 replies
  • 0 Bravos

Resolved! Incorrect Plan

I took advantage of the Black Friday 15gb deal for $40 monthly. It was showing correctly on my account last I checked. I just got a 95% data usage text which was surprising and can now see I’m somehow only getting 5gb instead of the 15gb I’m paying f...

sydneytetford by Great Neighbour / Super Voisin
  • 929 Views
  • 7 replies
  • 0 Bravos

Resolved! Unused SIM card

Hi, a few months ago I bought a SIM card from Public Mobile for my daughter with the intent to get her a cell phone service plan with Public Mobile. In the end, her father bought her a cell phone plan with another service provider. So, I have an unus...

gmaude by Great Neighbour / Super Voisin
  • 857 Views
  • 5 replies
  • 0 Bravos

Fast fast please puk code

Can I please get a mod to give me a puk code  phones locked cause I stupidly put a sim pin on my phone because I was trying to top up my balance and when 611 asked for my pin I didn’t know what they were talking about and when I saw that setting I th...

Peepoo by Great Neighbour / Super Voisin
  • 1124 Views
  • 9 replies
  • 0 Bravos

change my email

I would like to change my email address on my account.  How 

Susieq23 by Great Neighbour / Super Voisin
  • 731 Views
  • 4 replies
  • 1 Bravos

Account, phone, SIM card

Can I take the Sim card out of my iPhone, and put it into an old, flip phone, keeping the same number

patbun316 by Great Neighbour / Super Voisin
  • 1035 Views
  • 6 replies
  • 1 Bravos

Need to set up "My Account"

Need assistance in setting up "My Account"  for autopay.   Created community account.  What next steps are needed?

Lauren_Ollsin by Great Neighbour / Super Voisin
  • 628 Views
  • 4 replies
  • 0 Bravos

credit card not working

I am trying to activate a sim card and received the following message: (We were not able to process your payment. Make sure all information is correct or try again with a different card)  

mcamp by Great Neighbour / Super Voisin
  • 515 Views
  • 3 replies
  • 0 Bravos

Resolved! no phone service

Just converted to Public Mobile but cannot phone out or get calls or texts, very annoying! HELP

ron11 by Good Citizen / Bon Citoyen
  • 1173 Views
  • 8 replies
  • 0 Bravos

Resolved! AutoPay

Signed up in May 2022 and was told that I would get a credit each month for doing itmisled by counter agent it seemsresolution?

Unable to port number from Telus

Hello, I am unable to port my number from Telus I get a notification saying phone number unable to port. I have attempted to speak to SIMon but the page will not open.

CharlesGillen by Good Citizen / Bon Citoyen
  • 1932 Views
  • 18 replies
  • 0 Bravos

Have I lost my discount?

Got a new bank card and forgot to update autopay so account was deactivated this morning, entered new card and account is back up and running but I had to pay the full $55 instead of the usual $35 ($20 discount). Have I lost the $20 discount?

Justjory by Great Neighbour / Super Voisin
  • 577 Views
  • 4 replies
  • 0 Bravos

Transfer number

I want to transfer my koodo number to my public mobile  number 

Antonio26 by Great Neighbour / Super Voisin
  • 695 Views
  • 6 replies
  • 0 Bravos

Resolved! Bought the SIM card in the internet but HAVE NOT received for two weeks

Hello. As I wrote in the title, I bought the SIM card on the internet on January 5 which is supposed to arrive 5 to 10 days after I bought it, but I haven't received it. It's very inconvenient since I haven't used my phone call and data for weeks.  I...

serah99 by Great Neighbour / Super Voisin
  • 1029 Views
  • 9 replies
  • 1 Bravos

Resolved! Wrong plan was given

I was paying my plan and it gave me the wrong one i was set up to switch to the 45 dollar new plan for 45 dollars and it gave me the 35 dollar one i cannot use this plan can you please fix this 

Dennis1977 by Great Neighbour / Super Voisin
  • 999 Views
  • 7 replies
  • 1 Bravos

Resolved! Double payment

I have been with public for 2 years now. Just decided to change my phone package. I just payed my public mobile bill on the 16th of January, and was charged again when I changed my package today. I will requiring one of those payments to be refunded ...

Scott39 by Great Neighbour / Super Voisin
  • 1883 Views
  • 18 replies
  • 1 Bravos

Unable to log in to self serve account

 @All  This is what I get when I try to log into self-serve account using my id and password that I just created. Please let me know if anyone knows how to fix this.

Public Mobile Error.jpg
bedofroses by Good Citizen / Bon Citoyen
  • 1798 Views
  • 7 replies
  • 0 Bravos

Resolved! Unable to activate SIM due to payment not accepted

I tried using multiple credit cards and debit cards of Visa and Mastercard but got this error each time I tried activating my new SIM card. Kindly help.   edited by computergeek541:  screenshot removed (contains a code) 

bedofroses by Good Citizen / Bon Citoyen
  • 851 Views
  • 4 replies
  • 0 Bravos

Resolved! What is the process to report dead zones?

I've been with PM for 2+ years and Telus for 20 years prior to that, and I've driven the same route to work for 15 years. Only in the last few months or so have I noticed a particular area on my route to/from work that shows to have full service, but...

Resolved! Having major problems transferring my Koodo number

I am having major difficulty transferring my Koodo number. I tried the following steps from reading community forums:1. Activity Public Mobile Non-Koodo number. Create account. 2. Click " Transfer number"3. Connect to Chatbot, and explain issue4. Be ...

LeviMorrison by Good Citizen / Bon Citoyen
  • 4246 Views
  • 41 replies
  • 1 Bravos

Resolved! View usage history for phone calls shows no incoming calls

Hi, My account shows no incoming calls and only shows outgoing calls but I can tell from the minutes used on my $15/month plan that the account is billing for incoming call minutes.   Why are the incoming calls not showing on my usage history (or in ...

Frigg by Good Citizen / Bon Citoyen
  • 1292 Views
  • 9 replies
  • 1 Bravos

Resolved! Service in US

This may be a silly question, but I’ll put myself at the mercy of the community. I am travelling in the US dot a few weeks and will be back in a couple months. I was thinking about getting a SIM in the US and taking out my PM SIM for the duration of ...

Jck1 by Great Neighbour / Super Voisin
  • 802 Views
  • 5 replies
  • 1 Bravos

Resolved! Voicemail Messages

Someone helped me with this before but I have forgotten - sorry.  I have my phone shut off as I am in the USA but I would like to check and see if there are any voice mails.  Would someone please tell me again how to do this.  Thank you.

NoreenKrueger by Great Neighbour / Super Voisin
  • 1179 Views
  • 9 replies
  • 1 Bravos

Resolved! Purchase for someone else

Wondering if I can purchase an add-on for someone else using my reward points?

Tapper22 by Good Citizen / Bon Citoyen
  • 1047 Views
  • 7 replies
  • 0 Bravos
Need Help? Let's chat.