@SERGEGRYB They usually reply with in the hour sometimes longer . Just keep an eye on your community in box for their reply . Or you can use this link to the community in box
How long does it take to get an answer from customer service? It seems it takes forever to get things aligned with Public mobile... I feel like a ping-pong ball being sent from one chat to second, to third...
@SERGEGRYB Is Koodo post paid or prepaid like PM if pre paid you need support to transfer the number once your created an account with temp phone number . If post paid I’ll send you the porting team number private message and they can re trigger the port request for you
There seems to be a bit of an issue when Koodo clients transfer to Publi Mobile but it can easily be fixed by contacting customer service. You can write to them by using the following link:
Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time. (Little envelope icon on the top-right of this page).
