Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi Public MobileI have some long distance bonus on my account. Which countries are available? One says "400min INTL Long Distance (incl CA & US)" and the other says 500 one-time Int'l LD bonus. Is there a difference between the two? And how do I make...
I am a financially constrained international student who opted for the most affordable plan. I purchased a subscription for 250 MB of data at 3G speed along with an eSIM for a total of 16.8. Unfortunately, when attempting to activate it, I encountere...
Hello,Last week and today, been getting calls from my local area in Montreal. I missed the call and when I go to call back I get number is not assigned, please check the number, is this a scam? Something else? How to stop it? Thank you
I am trying to link YouMail to my Public Mobile number. According to the activation process in YouMail, I need to ask Public Mobile to remove voicemail from my account, and I need to confirm that I have Conditional Call Forwarding.
I'm thinking of upgrading to the 5g /100Gb/$50 plan from my 2.5Gb $35 plan. Not just because my plan is out of date - I have a seasonal property with an expensive Bell wireless internet subscription, and I'm thinking I can save some money by using my...
Hello all,I have been using Public Mobile for several years without a problem. However, I have been out of the country. Last Christmas, I was able to reactivate my old account with some troubleshooting and regain access to my old number. This Christm...
I'm on an old 3g plan, and have some monthly reward reduction for referrals, years a customer and credit card payment. I'm thinking of moving to the 5g plan on sale now. Questions:Will I loose my monthly reward credits?Will I be forced to move to the...
My phone was lost, I cannot log in to Eversafe ID because I do not have the physical phone to obtain the OTP code, and it does not give me the email option (I believe when I first registered I did not put in and email address and hence why I think I ...
Esim activation did not go through and I was instructed to contact public mobile. Unfortunately, my other account has been terminated so Now I have no service.
Hi, I have updated my monthly plan which include 5G network and came effective 2 days ago. I restarted my iPhone 12 three times, I went to network, I still can only see 3G and LTE network selection.My question is how do I enable 5G network?I know iP...
I see Freedom Mobile has added US coverage to their $34/30GB plan (https://mobilesyrup.com/2023/12/14/freedom-34-30gb-5g-gets-canada-us/). For anyone regularily corssing the border, that looks quite tempting.Will Public Mobile follow?We currently hav...
I just moved from another provider. I asked to have the number transfered but for some reason apparently they didn't and now my subscription with the old provider is canceled. I can call and have data but if someone tries to call me they get a messag...
I changed my plan to a 50GB within Canada and the US Data at 5G Speed plan. Unlimited Canada and US wide minutes and messaging plus unlimited international text and picture messaging.I want to know if I need to turn on my roaming on my phone when I a...
Hi there,My plan is limited to 100 minutes (100 Minutes Canada-Wide Talk), and I am planning to buy Int'l LD minutes, say 500 or 1000 minutes. How that will work out? Will I be able to use the LD International 500/1000 minutes in full? Or Will I be l...
Hi. I am trying to port over from an existing small time provider. They have not given me my account number yet and are now asking me what my sim card numbers are. Why would they need my sim (or esim) numbers ? Thx.
I cannot instal the e-sim on the public mobile app although the phone is e-sim compatible.I have done my due diligence in veryifing it's compatibility prior to purchasing the plan.The purchased is completed but I am not able to use the services. Plea...
I lost my phone with public mobile. But I got a new phone from another carrier. I want to transfer my public phone number to my new carrier. I tried to chat on line to get help to create and submit a ticket, but I was not able to because I was direc...
PM usually offers 1 or 2gb free data and long-distance minutes in December, right? Have you received their offer via SMS or email? I haven't received anything...
My son has forgotten his account email and he wants to upgrade his plan. I've tried the forgot email link but it just sends a code to the email he can't remember. How else can I figure out the email he used?
