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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Trying to cancel

I tried to sign up with no luck completing my activation. I’ve spent too much time trying to get help and this service is terrible. Now I’m trying to cancel my account and get a refund of the subscription that the system was able to charge me for but...

Resolved! What are the Voicemail, Call Display and Messaging Features?

I am considering switching to Public, but there website do not have any details of these "included" features. Can someone in the community please let me know: 1) How much voicemail do we get? 2) Does Public's Call display include both the name ...

Data Adds on

Why they have data expiration date on Adds on data

New subscription SIM card error?

Hi, I'm reviewing the new promo and was looking to port in my number from Zoomer to PM. I don't want to purchase a new physical sim card since I already have one, but apparently when I select the option to say "I already have a sim card", the digits ...

Physical SIM, still no service

I gave up trying to get my eSIM to work and went to Telus to buy a physical SIM. After updating the new SIM number in the app, I still have no service. Between the issues with porting my number, eSIM problems, physical SIM problems and public mobiles...

40GB for $34/month questions

1. Is the 40GB data per month or is it split between 90 days? 2. I'm a current subscriber and have some rewards, will these rewards be added when I change my subscription?3. This subscription plan doesn't have a "deadline" where the price will revert...

Transferring of cell phone

Hello, Need help with a problem transferring my phone number to Public Mobile.I am currently with Fido and decided to switch over to PM. I go on the website and sign up for a plan and esim.I choose to port my number and enter it in. I also provide my...

Resolved! Samsung 6 LTE watch connection

I am thinking of buying the Samsung watch 6 LTE version so I can go for a run without bringing my phone with me. I would like to be able to answer calls and text messages without my phone. Says the watch will work on Telus network. Does that mean...

Are all Public Sim Cards 5 G Enabled

Hi, does anyone know (not guessing please) if all Public Sim Cards are 5 G Enabled, or are some not? I bought a Sim card at a Telus shop and I can't get 5G on my Samsung Galaxy S20 FE 5G phone, while living and travelling in a 5G area.

Adding new phone number

Is there any way too add more phone number under the same account?

esim failed

hello i just activated my service yesterday and i wasn't able to successfully activate my esim because when it asked me to confirm my phone number transfer from old phone i had to exit the app and tried to reply but the reply was not delivered and i ...

Can't connect with agent

Hi PM community I'm a new subscriber starting today and have a few questions but for some reason when I try to submit a ticket to chat with an agent it just sends me on an endless loop. Gives me an error. Was able to chat with agent no problem prio...

Resolved! Subscription plan change disappeared

I changed to the black Friday $34 40gb plan set to take effect on renewal and not only do I no longer see it available in my account, I cant see the option to use the current promotion for the same option when I'm logged in. Anyway to confirm my acco...

Activating new account - verification

I am switching to PM and the app is asking for a verification code sent to my phone number however I am not receiving any messages.

How do I access my call history

When I log in through eversafe, there seems to be no way to access my account. How do I check my payments, call history and other personal information? Step by step instructions would help, but there is not dropdown window or option when I log in. Is...

Cancelling a new account before activation

Hello again, community!(Note: @CanadianNerd and @CanadianNerd2 are both me...)Yesterday, as per @Handy1's suggestion, I created this 2nd account in order to make sure I'd get the $34/month for 40GB @5G offer, because last week I signed up for the $34...

Resolved! Transferring number

Hello.I'm trying to activate my wife's phone from Fido to PM.I was told PM can't transfer the number from the previous provider since I canceled before activation.Would it be possible to use the same number as the one I used before?or should I have a...

How do I send a Ticket

Hello, I can’t seem to figure out where to go to send a ticket. thanks for your help!

Resolved! I ordered a SIM card, but is it possible to change the shipping address?

I ordered a SIM card, but is it possible to change the shipping address?

Resolved! Changing subscription

Hello! If choose to change my subscription à renewal, does it lock the promotion? Per exemple if I choose the 40Gb for $34 will it be lock or if it changes back to 20Gb is that what will be apply at my next renewal? thank you!

Resolved! I would like to cancel and get a refund.

I got Public Mobile last night because of the $34 dollar 40 gb plan and tried switching over from Freedom Mobile. I only got the port over request once and I replied immediately, and said it would take maybe up to 5 hours. I called Freedom this morni...

Resolved! International minutes add-on clarifications

Hello all,hoping the community at large can clarify a couple of points for me with respect to international minute add-ons… specifically thinking UK minutes.1) are add-ons one time purchases, or are these recurring monthly additions to your subscript...

Resolved! Will auto payment take $2.00 off from bill next month?

Hello,I've been subscribed the Text and Talk plan $15/month since July 2023. I set up auto payment using credit card since then, but I don't get any $2.00 off on my bill.Is this promotion still available?Thanks,

Failed Port

I've already sent a message over to CS_Agent, however no response for a day. Is there anyone that can assist? Unable to receive incoming texts or calls at all.

swithing phone carrriers

I've registered with Public and Tranfered my number but it's not working

Resolved! This is literally one of the worst experiences I've ever had with a company lol

People on redflagdeals mentioned how bad customer support was with public but never would I have imagined it meant no actual customer support..I made a new account and bought the plan, My e-Sim is not working and i tried rescanning the QR code multip...

Resolved! how to switch to 90 days plan?

I just signed up $34/month for 40G plan. However, it is a monthly plan. How can I switch it to 90 days plan?

Resolved! SIM Card Delivery - Switch to pickup or Amazon

Hey everyone,Like many people, I purchased the $34mo/40gb plan this past weekend but didn’t realize the SIM card could take up to 2-3 weeks to arrive. I already reached out to CS via PM yesterday but haven’t received a response yet. I’ve seen suggest...

34 for 40 gb deal on renewal, will it stay and be honured

Hello everyone,I have a question about a situation I'm currently in. I'm subscribed to a 90-day package, and I recently came across a Black Friday deal that caught my interest. I've opted for this deal, which is set to activate on my next renewal dat...

Charge

Why am I still getting charged on my card when I cancelled my subscription and removed my card

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