01-30-2023 10:45 PM
I haven't received my SIM card it has been more than 10 business days
Solved! Go to Solution.
01-31-2023 12:46 AM
Me either would if been faster to get at a store and it said 2 business days and now find out it's non refundable and never said that when I ordered it
01-30-2023 11:57 PM - edited 01-31-2023 12:11 AM
If you count, excluding your order date, to 11 business days (excluding Sat and Sun) then use the chat bot. It will lead you to fill in a form. Then a CSA will verify your order date + 1 to today and if over 10 days they will give you 2 options.
1. Reorder to have them mailed to you.
2. Go buy your own, activate it, advise them of the activation and situation, then they will credit your account by $10.
CONS
Option 1....another wait.
Option 2....only covers 1 SIM. And must activate it. No good if you need for another reason.
When you tap Sim did not arrive...the form to fill in will appear.
01-30-2023 10:55 PM - edited 01-30-2023 10:59 PM
if you're near the GTA, these guys have pick-up at store options.
Their PM sim is only $5 with free shipping.
added..
others have ordered PM sim from PM and it takes anywhere from 2 days to 4 weeks to deliver.
01-30-2023 10:47 PM
@LakshyBhat Contact CS agent
01-30-2023 10:47 PM
Hi @LakshyBhat
send a private message to CS_Agent with order #.
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-30-2023 10:46 PM
@LakshyBhat Can take 3 days to 3 a weeks to arrive . If you need one sooner try Koodo Telus store otherwise ask support for a update
while your already here and logged in the community