01-30-2023 03:55 PM - last edited on 01-31-2023 12:46 AM by computergeek541
I was with other company and switched to Public mobile. I am now unable to receive calls. It goes straight to voicemail. Help me please
Solved! Go to Solution.
01-30-2023 04:49 PM
Re calls going straight to Voicemail, try these fixes:
01-30-2023 04:04 PM
did you reply YES to a text from your old carrier within 90 mins?
Maybe it was a stuck port. There is a team you can talk and get a confirmation if porting completed, I will message you the number. Please check Community inbox
01-30-2023 03:59 PM
@France4 - have you restarted your phone since you activated?
Did you also respond with 90 minutes of activating your public mobile SIM Card with your Rogers SIM Card in your phone to approve the SMS text?
If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.
When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.
If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
01-30-2023 03:58 PM
@France4 , when you submitted the number port, did you confirm the text message sent to your old services? You need to agree to the number transfer from the sending side. Also, it can take a bit of time for the number transfer to complete. If this number port was submitted not too long ago and the port was confirmed, a bit of wait time might be necessary.
01-30-2023 03:57 PM
@France4 And you just ported over to pm did you respond yes to confirmation text ? If so I’ll send you port team number private message