[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Is Finland Included in the Long-Distance Add-On?
I'm going to be on a work term in Finland for the next 3 months, and I'd like to add international texting/calling to my phone plan, but it doesn't look like Finland is included in the countries listed in the Long-Distance Add-On information. Is ther...
Transfer of old number
Hi. I am having difficulty transferring my old Bell number to my new plan. I missed the sms confirmation window and was assigned a new number. I have reinstalled my old SIM card but can’t find a way on this site to transfer the number over again.
Resolved! Public Mobile text messaging no longer able to send Pictures or Videos
My text messaging on my Galaxy S7 Edge no longer works to send pictures or videos via text with Public Mobile. Has anyone else had this happen?Can they just stop supporting our handsets like that when we pay for the service?Please advise if anyone ha...
Resolved! $34 50g promotion
l got the plan $34 40gb 5G network, the new promotion does it come with unlimited throttled speed after done, should I switch to the 50gb for the same price, don’t need the extra 10 gb or US calling
Resolved! Account activation glitch?
Hey, so I have paid the activation fee and it seems I have not been getting charged on my cc at all lately. All my services work. And when I try to log into my account it prompts to me activate my sim. Which is already activated and working showing i...
$34 CAN-US Promotion
Does this plan also include bonus 1000 LD minutes that other carriers offer? If not, does Public Mobile customer service offer this bonus?
Resolved! Promo plan
Is 24$ promo plan only for 3 months?
Chatbot Ticket Submission Error Fixed
Hi everyone, According to PM management, the chatbot ticketing issue has been finally fixed. This is specific to the error customer received when trying to submit a ticket through chatbot. A few oracles have tried the ticketing system and it seems ...
Resolved! Stolen Phone
Hello, My mobile phone was stolen and I am unable to login to my account to put it on pause. I purchased a new Public Mobile sim card I want to transfer my number to. Thank you.
CANADA-US 5G . Eliminates roaming now?
Just to clarify, I live and work very close to the USA border and have always had issues with roaming.Does this mean I can roam now and not get no extrs charges for using or being connected to any USA towers?
I don't understand.
I have used public mobile for 2years.My plan amount is 34$ per month but I have reward so I got 7$ discount every months.However they took 31.5$ from my bank account every months. How can I claim? Public mobile doesn't have customer service center or...
Failed subscription
Could not finish subscription but was billed. How do i get refund
US data did not work so had to purchase it twice - want refund
On Feb 20th I purchased the US talk/text/data plan. The data did not work. I then had to purchase the US data plan to get the data that I should have received with the original purchase. I would like a refund for the second purchase since data should...
Am I doomed?
Looks like the port of my older number from Lucky Mobile didn't work and now I have a new number. What are the odds of getting my old number back? I submitted a ticket but curious to know if there is a chance of success, or should I just start the ...
Why is Public Mobile suddenly so terrible? Why can't I update my credit card info?
Okay, so I got a new credit card and needed to change my credit card info for my phone, but the Public Mobile Website wouldn't allow me, giving me the message "Sorry, we’re not able to process this request at this time. Please try again later."I get ...
Resolved! Android phone top icon question
My Samsung Android S6 shows one icon I cannot find meaning.It looks like broken (not connected) triangle with up and down little arrows inside.Any idea what is this icon meaning and do I have to see it or I can somehow remove it from top of the scree...
Changing plan
Hi. I'm a public mobile customer. I tried to switch from the $40, 30 GB to the 4G $29 20 GB option. I tried to switch directly but the app didn't show the cheaper offer (what a shame). I used a different email to open a new account and transfer my nu...
Resolved! $34 Canada US plan
Is this plan a 90 day subscription plan?Thanks
Resolved! Cannot receive full access code
New user here, the new sim card is not able to join the Public Mobile network so I cannot receive the authentication number that is sent to my cell phone number. My online accound confirms that the subscription is activated. I restarted and reinstall...
Switch from Koodo
Hello, I switch this morning from Koodo and somehow my account was set up so that koodo was still a primary line (even though the port of my number was completed to AP) and now there is no option to delete the koodo esim (I have followed instruction ...
Resolved! $34 50gb Canada-US plan Availability Inquiry
The fine print for the new promotional $34 50gb Canada-US plan says it's for Quebec residents only and is intended for use in Quebec. I am an existing customer in Ontario and was able to switch to this plan on renewal, I just want confirmation whethe...
Are there any plans for pm to provide can/us/mex coverage?
I was wondering if pm would one day add Mexico coverage to one of their plans as many people often go there. IIt wouldn't be used much so I don't think it would be financially difficult to include.I'm assuming it would be in the $65 plan.
Resolved! Wrong Purchase went through at sign up
New to Public Mobile, when I signed up I clicked on the new $40 75GB US-Canada Plan and paid for 3 months but in my profile it showed just the Canada wide plan purchase for 3 months. I went back to try and change that to the Canada-US plan but it ask...
Resolved! Automatic Top Up
I switched to a new subscribed plan a few months ago, I did not a new SIM card nor did I purchase an top up. However, I just noticed that I was charged an extra $11.30 on my credit card for an automatic top up. Can I get reimbursed for this amount?Th...
email issues with account
I opened an account for my son a fews years ago with my email, now i want to open one for myself but i cant use the same email twice. how do i add his email to his account so that i can use mine for my own new account?
Resolved! Subscription change
I recently subscribed to a $34 5G 30 GB plan I see now that they have a promotion for $34 5G 30gb Canada US plan can I change plans so I have access to US calls this would be very helpful since where I'm located I I'm always getting messages incorrec...
Resolved! Changing subscription plan
I am currently trying to change my subscription plan to this however it is not allowing me saying you are already subscribed to a plan.I would appreciate any advice on how to fix this issue. Thank you
Does Public Mobile support WIFI calling?
I saw several threads from 2023 but couldn't get a definitive answer to this question.Does PM support WIFI calling RIGHT NOW?I subscribed for the $34/50GB CAN/US plan yesterday and am waiting for the sim card to arrive. I need to know the answer to t...
Resolved! Add 2 more numbers into one account
Can I add 2 more numbers into one account in the public mobile app? My current account will activate one number soon.
The availability of promotion plans
I currently am on a quarterly plan that will expire on April 10th. I just signed up today for a new promotion plan to replace my current active plan when it is expired on April 10th and it’s showing up in my account ad the upcoming subscription that ...
