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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New phone

I purchased new iPhone and sim card what are the steps to set it up from start to finish.I do have public mobile( my account)

automatic bill payment not working

service to be suspended.

sim card compatibility

Do your sim cards work on any unlocked phone that supports 4G LTE

Unable to connect to PM Network & need moderator,

Unable to connect to PM Network & desperately need to communicate with Moderator, as I tried mostly all the suggested solutions, except trying my SIM card in another cell phone. My account was inactive for about 90 days from Nov 2022 to Feb 2023, as ...

Resolved! How long does it take for an add-on to be applied to your account?

Just purchased a data add-on and I'm wondering when it will kick in. edit: I'm in Canada, so it's Canada data!

Help - Live Agent Request - Failed call 8UV1

Good day,I cannot seem to dial BC numbers. Whenever I attempt to call a BC number I get a "Call cannot be completed as dialed" With error 8UV1. Any number outside of BC works fine. This issues has occured for all 7 BC numbers I have tried to dial. Th...

Incoming and Outcoming not working - URGENT

Hello Team, My number was reactivated 2 week back but still unable to receive any incoming or outgoing call. Please urgently fix the issue Thanks

Can’t receive texts

Just activated my public mobile plan and I can send outgoing texts but am not receiving any texts. Anyone know how to solve this issue? I’ve tried restarting and changing settings

Resolved! Urgent 90 Days passed

I have a second line that expired today, I had technical issues online trying to pay it, then I went to the store and they could help, then the date passed. It just expired today.

Does my phone work?

I am thinking of coming back. Does public mobile have a feature to test if your phone will work on the network still. I cannot find it. I am with Virgin and want to bring my phone over

Can’t get into my account

I have been trying to get intomy account and even changed passwords several times and still no luck getting into my account I still have had no luck with getting into my account and I want to change to the new 40 dollar plan u have and still no luck ...

Resolved! how to keep public mobile number on a new public mobile simcard

hello,i had a public mobile number but then lost my public mobile simcard. so i got a new sim and wanted to continue using the same number i have always had with public mobile. there is no option for me to keep or transfer my existing public mobile p...

Port to Public Mobile

Hi Everyone, I have 20 digits code from my SIM card. I’d like to transfer it to Public Mobile. However, it only needs 19 digits to go on the next step. What can I do?

Need help I’m using iPhone X but Public SIM card not detected.

So I have purchase pre-paid SIM card.have successfully Completed all the process but in the end when I have completed Payment after all inserting the sim into my Device but sim doesn’t recognise the sim..I have already done with phone switch-off.Rest...

three accounts can’t access 2

i have my number my wife’s and my parents,my parents is about to expire because i need to change credit card..I have made multiple attempts to change pass and login to update visa which expired now it says too many attempts…totally frustrated!

Overpayment made

I made two payments on the website due it freezing and overpaid can I get a refund? On the second?

Voice-mail

I have numbers that are blocked. They call and I hear nothing then I get a voice-mail notification and they leave messages. How or can I stop this from happening Thanks

Receiving & outgoing calls consistently ending after 12 secs

I see issues where others have calls disconnecting after 50-55 secs but my grandfather's line have calls end after 12 secs consistently. After reading, I didn't see what the resolution was. Hoping others can share.

live agent

need to reactivate sim

Calls get cancelled

Since past couple of weeks, I am not able to contact most of the numbers. It says "6UC2 the number you have reached is not in service" with three beeps at the end even for active numbers.

Transferring

I need help transferring my phone number from lucky mobile to public mobile. How can I do that?

live agent

I NEED MY ACCOUNT REACTIVATED!!!!!! I NEED A LIVE AGENT

How do I get my online registration number

I please need to have my online account number, when I got the phone.

Transferring number

How do I transfer my number to public mobile from previous service provider. I have activated my number but cannot call or text.

New phone

Getting new phone just wondering if the iPhone 14 plus is compatible with the $40 4G plan

Resolved! No cellphone coverage - Yukon

I live in Whitehorse, YT; most of the time I have no cellphone coverage even when I'm in the downtown area. Other people have 4 bars, I have 1; even when I have full cellphone service (full bars), I keep getting a note that there is no cellphone or i...

cant get incoming calls.go right to answering

Resolved! call waiting not working

call waiting not working on my cordless phones since I changed to wireless home phone

password reset

I need to reset my password. don't have access to my emails since I lost my old SIM card linked to phone number. help.

Closing the account is a time consuming nuisance.

I think that I have finally submitted a ticket to get my account closed. If it is an option somewhere, it was not visible to me. Since PM forced me to set up a PM Community Account as well as my PM Account, just to contact them, as well as making m...