Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I've read quite a few posts with the same complaints, MMS stopped working today for me out of the blue. It worked yesterday. I updated the new APN profile a month ago and everything was good. I double checked the APN now, still good. I have an older ...
Text Not being able to recivce but sending is good on Andriod, Should to work just however recently stop working , cant get an code text for services. how do i resolve this
I recently changed my subscription. I accidently clicked on change now instead of at the beginning of the next billing cycle. Can this be changed and a credit given.
Hi, I have updated the setting following the instruction this morning, it works right away.but it stop work and can not send the picture again.I have double checked, no changes on setting.Is there any other factor to affect this MMS in my phone.Pl...
Hello,I see there is a $24/month plan available to new subscribers. I am a current subscriber and would like to switch to this plan. Wondering if it can be made available to me now or if there might be plans to make available to current customers in ...
Hi, I just completed the signup for the 34/50G service and I would like to start using it immediately. I picked the physical SIMs delivery which I want to change it to either eSIMs or pick up now. Can someone please help me with this request?thanks!
I'm going to be on a work term in Finland for the next 3 months, and I'd like to add international texting/calling to my phone plan, but it doesn't look like Finland is included in the countries listed in the Long-Distance Add-On information. Is ther...
Hi. I am having difficulty transferring my old Bell number to my new plan. I missed the sms confirmation window and was assigned a new number. I have reinstalled my old SIM card but can’t find a way on this site to transfer the number over again.
My text messaging on my Galaxy S7 Edge no longer works to send pictures or videos via text with Public Mobile. Has anyone else had this happen?Can they just stop supporting our handsets like that when we pay for the service?Please advise if anyone ha...
l got the plan $34 40gb 5G network, the new promotion does it come with unlimited throttled speed after done, should I switch to the 50gb for the same price, don’t need the extra 10 gb or US calling
Hey, so I have paid the activation fee and it seems I have not been getting charged on my cc at all lately. All my services work. And when I try to log into my account it prompts to me activate my sim. Which is already activated and working showing i...
Hi everyone, According to PM management, the chatbot ticketing issue has been finally fixed. This is specific to the error customer received when trying to submit a ticket through chatbot. A few oracles have tried the ticketing system and it seems ...
Hello, My mobile phone was stolen and I am unable to login to my account to put it on pause. I purchased a new Public Mobile sim card I want to transfer my number to. Thank you.
Just to clarify, I live and work very close to the USA border and have always had issues with roaming.Does this mean I can roam now and not get no extrs charges for using or being connected to any USA towers?
I have used public mobile for 2years.My plan amount is 34$ per month but I have reward so I got 7$ discount every months.However they took 31.5$ from my bank account every months. How can I claim? Public mobile doesn't have customer service center or...
On Feb 20th I purchased the US talk/text/data plan. The data did not work. I then had to purchase the US data plan to get the data that I should have received with the original purchase. I would like a refund for the second purchase since data should...
Looks like the port of my older number from Lucky Mobile didn't work and now I have a new number. What are the odds of getting my old number back? I submitted a ticket but curious to know if there is a chance of success, or should I just start the ...
Okay, so I got a new credit card and needed to change my credit card info for my phone, but the Public Mobile Website wouldn't allow me, giving me the message "Sorry, we’re not able to process this request at this time. Please try again later."I get ...
My Samsung Android S6 shows one icon I cannot find meaning.It looks like broken (not connected) triangle with up and down little arrows inside.Any idea what is this icon meaning and do I have to see it or I can somehow remove it from top of the scree...
