Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My SIM card was lost while travelling and my email contact was blocked. Now I need to log in to my account to activate my new SIM card. Please help and advise.
I added my voucher to pay for a plan that had talking texting and data and it only gave me the data I don’t have anyway of changing the plan with out paying again, there is no number to call to fix this and I am stressed with my kids doctors appointm...
So my husband is being locked out of his account so I created this user account to help him. But the agent replied that he needs to create a user account to send a private message. how to create a user account without log into your account? Can you c...
the current plan description only said "100 mintues calling", not mention the " unlimited incoming"I wonder the plan still include the "unlimited incoming", or not
So I world like to to switch the SIM card how do I do that
Does public mobile support wifi calling? I work in remote location and I need wifi calling badly.
My sim card was damaged, can I use my esim to activate my account? It's only 15 digits when I try to put it in my phone.
I am trying to update my email address. The email that is associated with my account is deactivated. Every time I try to update it is tries to send a code to the old email address. Is there a way to update your email without having the code be sent t...
I got overcharged when registering my account. There's a duplicate payment on my credit card statement. And I am not able to submit a support ticket due to system error. How can I follow up this issue with Public Mobile?
Anybody knows Is PM still giving holiday bonus to customers in this month ? Thanks
I lost my SIM card while traveling and my email associated with my account is been blocked. So I can’t login to unsubscribe or to activate my new SIM card. please advice what to do.thank you!mots
If I leave Canada for 6 months and unsubscribed PM for 90 days first, then how many days I need to subscribe PM then I can unsubscribe again to keep my account? Thanks
I opened a new account with Public Mobile on Black Friday with the $34 for 20GB data plan and everything went smoothly. On Cyber Monday I saw the $34 for 40GB data plan and selected it to change on my billing renewal date on December 23. I was gettin...
Can you please help me with tranfering my account. The system said my "Subscription was not activated" and to contact customer support. I purchased the subscription on November 26, 2023 and I have received my SIM card in the mail.
Since switching from Koodo to Public Mobile in June, I haven't been able to make phone calls to US numbers. When I browse under Add-Ons in "The Fine Print" it says:3. Unlimited Canada-wide minutes include calls made and completed within Canada. Roami...
Hello Lost sim card and trying to get a new oneHowever when I log in to account it send confirmation OTP to the phone number which I cannot acces bcos the sim is lost. Please Help
my cell phone is not showingme i have messages. i cannot edit nothing It says "com.apple error 1034" please help
Hello any help if a z fold 5 would have volte service
I am asking you guys since I've never gotten any rewards for asking questions so far.Thank you!
Hi I need to port in my Koodo number to my Public Mobile account (already activated).
Tried transferring my number from Bell MTS, got an error message saying looks like I entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. Unfortunately like a...
Hello! I am subscribed to the $34 5G 40GB plan. I will be out of the country on vacation for 2 months. I would like to know if I can keep my current plan if I don’t renew for 2 months. I know that I have 90 days until they deactivate my phone number....
Hello I wil like to change my phone number. I tried downloading the app on my cell phone.So i can only do it here on linge
Hello,My elderly father was in a serious car accident. He spent a year recovering in various hospitals. He already was developing alzheimers and dementia before the accident but it has become much more acute since the accident. His phone was lost. He...
Just returned from Spain. Used iPhone there without issue. Return to Canada and Public Mobile SIM card fails regularly every day. To re-enable I must eject the SIM card and plug it in again. The phone registers on the network and will work fine for a...
订购349997，我该怎么办？
On Black Friday I tried to subscribe to a plan. It never worked (error code M.8701). But I was charged 9 different times - basically everytime I tried to subscribe (total of $342.72). The charges are on my credit card statement but I have no service...
I need my puk code my sim is locked and i am in emergency situation@Ghazalehsanatka
Credit card will not change.
