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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1574 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30039 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41845 Views
  • 185 replies
  • 29 Bravos

Canadian data add-on

I have added funds to my account, but when I go into add ons, there’s no option to add Canadian data.  I’m all out of data and need to buy some more.

Resolved! SIM Card Hasn't Arrived

I applied the Sim card at Feb 18. Over 13 business days have passed. It hasn't arrived yet. One post indicates I could track the order by order number and postal code. It does not find anything. Why it takes so long? Now I hope to cancel this and loo...

korman00 by Great Neighbour / Super Voisin
  • 904 Views
  • 7 replies
  • 0 Bravos

Resolved! Overcharge

I suspend my account and then un  suspended and now I never got my rewards I’m I going to get a credit?

Meatball69 by Good Citizen / Bon Citoyen
  • 515 Views
  • 3 replies
  • 0 Bravos

My account was suspended.

I have auto pay, no problem with cc. I made 2 top up payments. 15 hours of no cellular service with the audio messege that there is no account associated with my number.  Then it works again.  I want to know what happened and my ticket inquiry was no...

catecameron by Good Citizen / Bon Citoyen
  • 403 Views
  • 2 replies
  • 0 Bravos

Resolved! Re: Not receiving some texts, possibly all international

I realized this is an old post but I am having the same problem.  I have a student from Italy and he brought his iPhone with him. We purchased a Public Mobile SIM card and received the Canadian phone number. He has a banking app that requires 2-step ...

rypack by Great Neighbour / Super Voisin
  • 601 Views
  • 3 replies
  • 0 Bravos

Add on not working

Hello, I've purchased a roaming talk/text package for 15 days. It shows up in my add ons in my public mobile account. I am now in the United states and I cannot call or text. Roaming is on and I've tried restarting my phone. Please help.

Debbi71 by Good Citizen / Bon Citoyen
  • 1356 Views
  • 17 replies
  • 0 Bravos

Resolved! Activation issues

Got an error while activating sim. Err 821. Cannot submit a ticket because I don’t have a PM phone number/account info/payment details required to be able to submit one.. because I haven’t activated an account. Tried on mobile, and get nowhere. Tried...

Joshbb by Good Citizen / Bon Citoyen
  • 1372 Views
  • 11 replies
  • 0 Bravos

International travel

I'm traveling to the US from Canada soon. I see I have "Messages Usage: Unlimited International Text" on my plan. Should I leave roaming on? Does anyone know the best way to go about being able to text message Canadian recipients while in the US?

cbenny13 by Good Citizen / Bon Citoyen
  • 1081 Views
  • 9 replies
  • 0 Bravos

Resolved! Need to reset my payment method

I have lost my phone and need to cancel the auto pay method on my account and need to talk with the office personell

Melvin10 by Great Neighbour / Super Voisin
  • 463 Views
  • 3 replies
  • 0 Bravos

Resolved! Roaming AT&T vs. T-Mobile

When roaming in the US, does roaming utilize both the AT&T and T-Mobile networks? I frequently travel to Alaska, where T-mobile does not operate, but AT&T provides LTE service. Does anybody have experience to suggest whether Public roaming will work ...

dougcurley by Great Neighbour / Super Voisin
  • 4160 Views
  • 25 replies
  • 1 Bravos

Payment

I paid for my phone yet still it isn’t active

Obadiah1 by Good Citizen / Bon Citoyen
  • 899 Views
  • 9 replies
  • 0 Bravos

Resolved! Points vs Rewards

Has anyone taken the time to figure out how the new Points system compares to the old Rewards system? TIA,

Jophone by Good Citizen / Bon Citoyen
  • 2260 Views
  • 19 replies
  • 0 Bravos

I can't access my voicemail

After I long press 1 or dial +1 followed by my phone number, my iPhone says "Error performing request, unknown error". I don't hear anything from my phone. Has anyone experienced a similar issue?

diwang000 by Great Neighbour / Super Voisin
  • 668 Views
  • 3 replies
  • 0 Bravos

Resolved! PUK code

My sim card was locked apparently I dont know what pin is attatched to it how do iget PUK code

Shawna88 by Great Neighbour / Super Voisin
  • 710 Views
  • 3 replies
  • 1 Bravos

Resolved! Incorrect ESN MEID message recieved

How do I update the ESN MEID with the correct number which was not required when I enter the information to transfer my account. I can make calls but cannot receive calls.

Fooner88 by Great Neighbour / Super Voisin
  • 754 Views
  • 4 replies
  • 0 Bravos

Unlimited plan

Hi, my plan has unlimited minutes but when I am trying to make a call its saying my minutes are out. Please help

Keerthi by Great Neighbour / Super Voisin
  • 616 Views
  • 7 replies
  • 0 Bravos

Resolved! Referral bonus kick in not appearing

Hi,I referred my brother to PublicMobile and we activated yesterday. How long does for the referral bonus to appear in my billing cycle, and for him to get the 10$ credit? I have read a previous post saying it should be immediate, so not sure. I have...

fotjon by Good Citizen / Bon Citoyen
  • 788 Views
  • 6 replies
  • 0 Bravos

Resolved! About Reward

I have pay bill with pre authorized payment. Why I don’t get the reward credits every month?

Harriet2023 by Great Neighbour / Super Voisin
  • 980 Views
  • 10 replies
  • 0 Bravos

Resolved! US roaming

If I add on US roaming to my plan will I have to top up my account at the same time or will my auto pay look after this automatically? 

ajfedinaz by Good Citizen / Bon Citoyen
  • 690 Views
  • 4 replies
  • 0 Bravos

Resolved! Plan changed without my authorization

I just noticed that effective January 2nd, 2023, my son's plan was changed.  It is now a 15GB/$40 plan instead of the $15 plan he had since joining Public Mobile.  What happened?  Who authorized this?  He doesn't have login info to change the plan an...

BNY by Great Neighbour / Super Voisin
  • 921 Views
  • 8 replies
  • 0 Bravos

Resolved! Account suspended

I just received a text saying my account has been suspended because payment wasn't made.  I have always used auto payment.  Why is this happening? 

RhodaHoward by Great Neighbour / Super Voisin
  • 447 Views
  • 3 replies
  • 0 Bravos

Resolved! Over Payment

I paid my bill today on auto pay. I changed to a better plan and was charged $42.00 when I should have been charged only $2.00 on the GST???? How do I get my refund?

Peter57 by Great Neighbour / Super Voisin
  • 454 Views
  • 4 replies
  • 1 Bravos

Resolved! forgot username and password

i need to change my banking information because my payment could not go through but i forgot all my login information

robertwilson by Great Neighbour / Super Voisin
  • 598 Views
  • 3 replies
  • 1 Bravos
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