Community

suspended account and re-payment

I have a suspended account.I tried to make a payment 3 times and it still would not re-instate. what should I do?thanks

Unlock a public mobile phone to give the phone to someone

Hi! I am trying to unlock my phone. It was a telus phone before so I didn't need to unlock it to go to publicmobile, but now I need to unlock it to give it to my dad.Does someone know how to unlock a telus/koodo/publicmobile phone that was last used ...

Help!!

Account is deactivated or suspended because of failed payment but I can't login to change my plan. I never received the email to authenticate and can't receive sms. Please help!!! 

Account number

I can't log in to my account.  I need my account number

Data

My data is not working. LTe is not showing on top of the screen.

Prepaid Visa

Hi Everyone,I am trying to use a prepaid Visa card on my account. I tried to add it to My Payments. However, it’s not accepting it. I did verify that there is money on there. I think it’s the postal code that’s tripping me up? Any thoughts? Thanks,Kr...

I want to transfer my public mobile number to a new provider but lost my SIM card (porting issues)

Hello, today I got a phoneplan with Chatr and asked them to transfer my public mobile number. that process requires for me to confirm the transfer with the public mobile number.unfortunately I left the sim in another country and can’t do the confirma...

Inactive email

Email used to set up account is inactive. Need to change payment info and can't log in!  What do I do?  Simon is USELESS for this request.

incoming call and text message no respond.

I've been a PM customer for over 5 year now and have not made any changes to my account. Everything worked fine up until today.The outgoing calls is fine but incoming call and text message no respond from last Saturday. Except my husband and my son c...

your customer service is not responsive enough!!!

I need to reactivate my phone.  I have tried repeatedly to pay my bill through the website.  For some reason it does not go through!! "oops something went wrong, try again" is not a helpful bit of feedback for me to troubleshoot your problem!!!! I am...

Add ons

I log onto my account today and saw add-ons that were added to my account. The add-ons were billed to my credit card and now I'm being charged for them. Is there an option for me to get refunded considering I wasn't the one who purchased them?

Active account with a plan but calls not going

Hi So have an active account status with a plan and available minutes and data, however data isnot working and when I try making a call it says no minutes remaining. Tried resetting my network settings, did a few turn off-ons as well, wondering what ...

I paid my account twice today

I paid my account twice from my bank account. My account still says my account is suspended. How can this be reactivated? I know it has been paid twice because it is showing on my bank account. Hoping someone can help

I did pay $67.80 on Apr.20 2023. Now I am disconected.

Do I have stil some plan and for how long last my coverage with you guys. Am I a costumer to Public or...?

How can I unlock my public mobile voucher

Data is not working for any of our plans

Data is not working for any of our phones currently. Is the network down? Trying to use Google maps while driving and it says off-line for both myself and my husband.

Random charge... Refundable?

I was charged for Public Mobile!! Never even heard of it before and I looked, my city doesn't even show as a service area. So when & how will I be refunded?

US Addon

Bought a US add-on that I will start to use tomorrow.  I understand roaming needs to be turned on but I also read you need to switch to a T-Mobile apn. Did I understand that correctly?   

Reset account

Hi, Is it possible to reset an account just by providing the phone number? My dad his information for his account. 

Data being used early morning hours when I'm asleep

I just checked my usage on my account and I noticed there are 10MB of data used or 6.78MB of data used, every evening around 12:30am or 1:20am - always late at night, when my phone is charging and I'm in bed sleeping.  Does anyone know why this is ha...

Why am I being charged?

i found a charge on my visa for 16.95 from Public Mobile on May 1st. I don’t have an account with youwhy am I being charged

Missing SIM CARD

Ordered & paid for a SIM card 2 weeks ago so my husband can join Public Mobile - it has not arrived - how do I get credit for recommending him

Plan showing active on my account but services not working

@CS_Agent My plan is showing active on the my account page and the phone is connected to the public network, however my internet and calling isnot working.tried turning the phone off multiple times, no joy

Why not to choose Public?

Because you can't talk to anyone when things go sideways (and they do).  I rely heavily on text messaging for my job and I can't text message even though my payments are up to date and I can't get it sorted because no one from Public will respond.  B...

does u.s. long distance minutes carry over?

if i buy 1000 us minutes, is that a monthly fee or does it go until i use all the minutes?