Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just bought a new SIM card, because I lost the one I had. When I try to log in my account, it keeps asking for the 2FA code, which is sent to my phone number, to which I don't have access, since I lost the previous SIM card! I've tried to resend th...
Hi,I currently have the $35 3GB plan with a bonus 12 GB for 12 months. I wanted to add the $30 US Roaming Add-On plan of talk, text and data. On the conditions it saysThe change will take effect immediately. Please note that we cannot offer a refund ...
I require some help from the community of (hopefully) smarter than I - good folks here . My Umidigi A15 C is being a huge pain in my rear. I checked beforehand and multiple sources said this phone was completely compatible with Public Mobile. I have ...
I got charged the same amount 6 times on my credit card bill for the exact same date.
How do I speak with a live person for help with my account
I accidently bought US texting by accidentWho can I speak to about fixing this? Is it possible to get a credit added to my account.My billing cycle is coming up for renewal very soon - Is it possible to have this $16 credited to my account as I will ...
have questions to ask about my subscription and need to talk to a CS agent asap
I would APPRECIATE if after clicking circled X offers Stop appearing on my screen. Kind of boring to do it every time. If I saw it once I do not have to see it again zillion times.
I have 3 phones and 3 accounts, one is mine and the other 2 are my grand daughters I have 3 different accounts that I need to sign in on 3 different email addresses is there a way to have them all on one account
Hi,May I know if I could reactivate a suspended number in an Asian country? Can I receive the OTP from Asia? Thanks
Moved to French support
I modified my expired credit card but it is stating that I am subscribing to a new subscription but my subscription is exactly the same. The only thing is that it is stating that all my previous promotions will no be valid. Does this apply to my ol...
Cannot complete activation, tried everything
Hello!We are heading to the US for about 25 days. I will buy a US add-on ($30 for 15 days), which I understand should come into effect soon (24 hours?) after I buy it. Once that first add-on expires, can I buy another one while in the US?Thanks for s...
OMG！no real agent to chat with.My question is simple:I want to use new simcard on the same phone,if I report a lose or stolen,I am afraid I will lose my phone number.
What's wrong with publicmobile, the system is down.
hello want to change my username and password.Thank you
I will be travelling in the US for three months. I have been looking at the US plans offered. I do not understand how it works, I would like to get in touch with customer service but so far all I get is an error code when I try to submit a ticket. Al...
Every time when an incoming call leave a message, it will become a outgoing call to the message centre?
I have been unable to send a message to @CS_Agent and when I get through the bot to submit a ticket it will not submit the ticket. Just random erros. Having these issues on iOS and Windows laptop.
locked out of my account after losing my credit card attached to my payments. Now can't even correct my problem!!!!
Cell phone on, call made from it as per my usage records yesterday. Not a number I recognize or called from my cell as I have limited minutes and rarely use cell to call. 411 reverse shows the number is a Cell Number phone number operated by TELUS Mo...
My brother is in Nicaragua and he lost Sim card and is not able to login in the Account to request eSim card if is possible so he can log in his Public Mobile Account and other accounts that require to enter the Code sent to the phone
I am trying to change my subscription to one better then the 39.00 20gb lte plan. Specifically the 5G 45.00 plan.But my only options I can choose from in the app or online is the even worse 3G ones. All of two of them. And when I try to do it from th...
Hi community! I tried to port my phone number over from my old provider, and it was accepted by Public, but denied by my previous provider, so now I am stuck because I cannot change my phone number without logging into my account, but I cannot finish...
Hello, I’m a new customer to public mobile. I switched from Rogers to public mobile with my iPhone 12 mini which I financed through Rogers. I live in a big metropolitan area that has 5g service but my phone is only connecting to LTE. I have an e-sim ...
1. When I’m trying to call someone I hear “7B1 your phone is not activated on a network”, but I can get calls and answer them, how can I fix that? P. s. I got this issue after I changed my plan
@CsSAgentHello. I signed up on September 24, including a new sim card in the mail that i did not receive until almostmidle of October, and got charged that day (sep.24). I literally activated and ported my phone number on October 18th, before 3pm, an...
Hello. I switched Public Mobile to another provider, but Public Mobile continue to charge me monthly. What to do?
