Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My son and daughters signed up under my account and I have lost the information to log in for them. I recently changed the plan and updated payment information for 2 of the accounts but the third account needs updated payment info and is inactive as ...
My auto-pay credit card expired in Nov2023 and I forgot about it. As such my account has been suspended since 25Dec2023. Now I want to reactivate my account and I have updated the credit card info. But my account still shows "deactivated". How do I r...
Some people at ski hill ask could cell phone company. I said public. Lots of them are Aussies and said they don’t have Canadian credit card Is that the only way?
Hi All,I am receiving multiple calls per day that are not intended for myself as my phone number was reissued to me, how do I go about obtaining a new number? It's a real pain in the @SS!
Looking to switch to new $34.00/month plan 50GB within Canada and US Data.Question 1 - if I switch will I be converted over to new points system from the legacy rewards system?Question 2 - this plan means I never need to buy US data for $30 that only...
So these issues have been occurring again since the recent update... exact same as my last posts from months ago so I am not writing it all again.. please review.https://productioncommunity.publicmobile.ca/t5/Get-Support/Adding-Funds-Issue/m-p/114782...
Hello,I am a new user from Quebec. I moved my mobile line from Videotron to Public Mobile.I have been using a physical SIM and now I moved to Public with an e-SIM.Almost right away, I got a message from Videotron that the transfer request was made. I...
Help!! I just installed a new Public Mobile SIM card (I had a PM eSIM before). I set everything up - at least I thought I did - and deleted the eSIM. Now my phone number no longer works! Have I lost it forever or is there some way I can get it back?!...
Hey all, I just ported it from a different company to this company and my phone supports 5G and my phone is Samsung S21 FE 5G, but I'm not getting 5G network on my phone. Even if the settings is on 5G/4G/3G auto, I didn't get 5G, so please guide me w...
I am on the old plan where referrals get me $1 off per month and each year with Public Mobil gets me $1 off per month as well on the 3G - 1GB plan I currently have. I just saw the $34 plan for 50 GB at 5G and am considering switching over to that pl...
Hello, I lost my current credit card linked to my account. I tried to enter my new card number and it repeatedly tells me to try again later. Can someone help me, I'll be without a phone when it tries to renew for the month. Thank you
I am setting up my Aunt with PM. We activated her account and put the new SIM in requested them to port the old number. It wasn't working so called the porting team. They said the number can't be ported as it was deactivated.They gave us a new num...
I recently purchased a plan from Public mobile and attempt to activate by transferring number from Koodo. However, the activation is not successful and got stuck. I need help from Public Mobile CS to handle this
Trying to switch from Koodo to PM and ran into the final step 6/6 activation error and couldn't connect to PM network. Contacted CS and they got the sim card activated so I could connect to the PM network, but I'm only able to call, incoming calls do...
I ported my phone finally after 7 hour with support...Now my account showing wrong phone number for 2FA but I have updated it in my settings to be correct. Anyway to fix this as support is mad slow
Hi Guys, I ported my number from physical sim (freedom mobile) to PM (e-sim). It's been more than 5 hours since I approved the transfer request sent by Freedom, my Freedom sim is still showing signal bar on my phone. My Freedom sim is getting all inc...
Hi,anyone having slow internet i just activated the $34 plan 5G 50 GB CAN-USA plan internet is extremely slow speed test showing 0.41 mbs sometimes i can get 1.4 mbps i moved my sim to another phone to rule out my android with same results.
I am trying to assist my parents in accessing their account. They both are unable to do so as apparently their emails and passwords are both incorrect (even though they each only have one email), as a result they are unable to login here to ask for a...
My friend recently got PublicMobile, but she's not able to login to her account because she does not receive the 6-digit code, even after clicking 'Resend code' multiple times. She is not able to ask for support because she can't even login. Please h...
I am part way through the process of signing up and This popped up {Subscription not activated } also it says below something didn't go right while activating your subscription and to contact my customer support agent. When I try nothing happens.
I subscribed to the $34 CA-US plan and ported my number from Virgin Plus.I got a notification prompt on my iPhone 14 pro to install the eSIM. I hit yes and it kept spinning for a while. I got a prompt stating to continue setting up while we activate ...
so waited forever for the the sim card to get here and now i cant sign into the app and finish setting up my account?i checked every post and tried those links and nothing is working! this is not a great start!
