Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello,I already have a public mobile data plan. I came across the new promotional offers and I want to switch my current plan to one of them -- the $34 or $40 plan. How can I switch?Upon logging in through the plan links, it says I already have a pla...
Hi, I just noticed the past week I lost the ability to receive sms. I verified my APN settings and rebooted my phone but while testing I also just realized that when I call my phone number it now goes straight to voicemail but I can make outgoing ca...
Hello,My subscription was supposed to charge on my renewal date “ yesterday Feb 27” to the $34 us/Canada plan but I noticed today it still went through with my current subscription. Thanks
I switched from Rogers to PM. Rogers just sent me a text saying reply YES if you accept the transfer. I replied YES but its saying not delivered. I have Rogers sim card in my phone still. Is that the issue? Thank you.
Hello,Does anyone else have connectivity issues right now, around 6am on February 28? I can receive but not send SMS messages. I cannot send or receive MMS messages. Calling and data appear to be working fine. I have had no configuration changes on m...
There's a lot of mixed messages about this, so I would appreciate some clarification.I've been with PM for years. My $34 plan has a monthly dollar discount of $8 and costs me $26. If I switch to a $34 dollar plan today that has points rewards, will I...
@CS_Agent hello, I just switched plans to USA AND Canada And recently went to USA and had no service. I missed out on business opportunities. This is not acceptable
Hi everyone,I ordered a new SIM and signed up for the new subscription plan with Public Mobile. After 2 days, Telus gave me a plan that made me staying with them, so I would like to cancel my order with Public Mobile. I have been searching online to ...
I ported my cell number to Public Mobile and it's been much longer than 5 hours and I can't send or receive texts. I can get calls but texts do not work. I tried all of the troubleshooting steps already; nothing is working. I also tried to click chat...
Hi I update my credit information today, Feb 27 for pre-authorized payment and same time amount owing next cycle I made payment $12.43 today early. Cycle is Feb 2 to Mar 3 for mobile data, so what's happens, will my payment in my account get adjuste...
My son and daughters signed up under my account and I have lost the information to log in for them. I recently changed the plan and updated payment information for 2 of the accounts but the third account needs updated payment info and is inactive as ...
My auto-pay credit card expired in Nov2023 and I forgot about it. As such my account has been suspended since 25Dec2023. Now I want to reactivate my account and I have updated the credit card info. But my account still shows "deactivated". How do I r...
Some people at ski hill ask could cell phone company. I said public. Lots of them are Aussies and said they don’t have Canadian credit card Is that the only way?
Hi All,I am receiving multiple calls per day that are not intended for myself as my phone number was reissued to me, how do I go about obtaining a new number? It's a real pain in the @SS!
Looking to switch to new $34.00/month plan 50GB within Canada and US Data.Question 1 - if I switch will I be converted over to new points system from the legacy rewards system?Question 2 - this plan means I never need to buy US data for $30 that only...
So these issues have been occurring again since the recent update... exact same as my last posts from months ago so I am not writing it all again.. please review.https://productioncommunity.publicmobile.ca/t5/Get-Support/Adding-Funds-Issue/m-p/114782...
Hello,I am a new user from Quebec. I moved my mobile line from Videotron to Public Mobile.I have been using a physical SIM and now I moved to Public with an e-SIM.Almost right away, I got a message from Videotron that the transfer request was made. I...
Help!! I just installed a new Public Mobile SIM card (I had a PM eSIM before). I set everything up - at least I thought I did - and deleted the eSIM. Now my phone number no longer works! Have I lost it forever or is there some way I can get it back?!...
Hey all, I just ported it from a different company to this company and my phone supports 5G and my phone is Samsung S21 FE 5G, but I'm not getting 5G network on my phone. Even if the settings is on 5G/4G/3G auto, I didn't get 5G, so please guide me w...
I am on the old plan where referrals get me $1 off per month and each year with Public Mobil gets me $1 off per month as well on the 3G - 1GB plan I currently have. I just saw the $34 plan for 50 GB at 5G and am considering switching over to that pl...
Hello, I lost my current credit card linked to my account. I tried to enter my new card number and it repeatedly tells me to try again later. Can someone help me, I'll be without a phone when it tries to renew for the month. Thank you
