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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1414 Views
  • 23 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30004 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41811 Views
  • 185 replies
  • 29 Bravos

Resolved! Points back

When will I receive the 10% points back for switching to public mobile

glndlcsr by Great Neighbour / Super Voisin
  • 476 Views
  • 3 replies
  • 0 Bravos

Resolved! Public mobile rewards

I am just wondering how this works. I read that I could earn reward point but asking and answering questions in community page. How much contribution do I need to make to get points though? Like for example is it 10 posts for 1 points, etc? Is there ...

dordorjuu by Good Citizen / Bon Citoyen
  • 682 Views
  • 4 replies
  • 0 Bravos

Resolved! Roaming

I understand that PM is different from Telus or Koodo but I have some questions regarding roaming. I know they don't have easy roam, but does that mean I won't incur accidental roaming charges. I got on the ferry to Vancouver Island often and I alway...

dordorjuu by Good Citizen / Bon Citoyen
  • 783 Views
  • 2 replies
  • 0 Bravos

ask question

250 MB at 3G speedi have new cycle now why is my data full?  Plan UsageCurrent Plan Cycle: Mar 04, 2023 - Apr 03, 2023 Minutes Usage100 Minutes Canada-Wide Talk85 mins leftData Usage250 MB at 3G speed250.00 MB used0 MB left

yx1997 by Great Citizen / Super Citoyen
  • 310 Views
  • 2 replies
  • 0 Bravos

Resolved! looking for refund

looking for refund from Feb 3, 2023 to end of the month  

odette by Great Neighbour / Super Voisin
  • 576 Views
  • 4 replies
  • 0 Bravos

No service

I’m in the us. Paid extra for addon roaming text and data and now I don’t have any service of any kind. 

Sosaldanha by Great Neighbour / Super Voisin
  • 605 Views
  • 5 replies
  • 0 Bravos

Resolved! Username

How to get username that I forgot 

Sidrat by Great Neighbour / Super Voisin
  • 497 Views
  • 3 replies
  • 0 Bravos

Resolved! Account sign-in

I have 2 kids with Public Mobile accounts. I signed up both with the same email address (where I receive emails regarding both accounts) but I can only create one account to manage payments, redeem rewards, etc. How can I access my second child's acc...

Tara07 by Great Neighbour / Super Voisin
  • 879 Views
  • 6 replies
  • 0 Bravos

Resolved! Invoice

Hi, I need an invoice for the total amount I paid in the whole year 2022, for tax purposes, how can get it?Thanks!

albego77 by Good Citizen / Bon Citoyen
  • 1335 Views
  • 13 replies
  • 0 Bravos

Payment

When I call to pay at *611 , the tell me that I need a account to pay then it hangup on me   I can't pay, what do I do ?

Vauguste by Great Neighbour / Super Voisin
  • 445 Views
  • 3 replies
  • 0 Bravos

Resolved! sign on

i cant remember by email account or password only want to change my visa expiry date for payments 

vivian49 by Great Neighbour / Super Voisin
  • 517 Views
  • 2 replies
  • 0 Bravos

Lost GPS, dropped calls, not reciving calls/texts

Hi, I have a brand new S22 Ultra Samsung phone and recently upgraded my plan to 4G with 20gigs of data. Basically I should be working with the best possible situation Public Mobile can offer. My coverage is the worst it has been. I lose my GPS signal...

Vince666 by Good Citizen / Bon Citoyen
  • 643 Views
  • 5 replies
  • 0 Bravos

Resolved! Upgrading data plan

I received an offer by SMS me to go from current plan 15 GO to 20 and I answered Yes, Yes.In the days preceding my renewal date, I went to check but the the 20 GO wasn't available. My due date is today, March 6 at 2 AM. I checked this morning, nothin...

Hamoudy by Good Citizen / Bon Citoyen
  • 974 Views
  • 9 replies
  • 0 Bravos

Confused

I bought a pre registered card, was able to put one call though but no messages. The next day my account was suspended 

Resolved! public Mobile changed my phone number

I am new to public mobile but have been successfully using my old phone number which I transferred over. Today I received a text telling me they couldn't complete the transfer and they gave me a new number. On top of that the new number is outside th...

elvis by Great Neighbour / Super Voisin
  • 628 Views
  • 4 replies
  • 1 Bravos

Resolved! Data Issue

My data isn’t working at all, but I have plenty left on my account. Help please!

mgladman4 by Great Neighbour / Super Voisin
  • 685 Views
  • 6 replies
  • 0 Bravos

Resolved! email

How do i change my sign in email

bx701 by Great Neighbour / Super Voisin
  • 391 Views
  • 2 replies
  • 0 Bravos

Resolved! Why hasn't my referral code worked

When signing up for public mobile, I used a referral code from a friend in order receive rewards, however it has been been around two weeks and there is still no sign of the any rewards received. Any help would be much appreciated. 

kilo by Great Neighbour / Super Voisin
  • 598 Views
  • 2 replies
  • 0 Bravos

Resolved! Moving to polland for two months

I am moving to Polland for two months, and I was wondering if I could keep the same SIM card and just transfer to a Polland plan or traveling plan or if I'll have to switch to another SIM card. Thanks!  

Aspen123 by Great Neighbour / Super Voisin
  • 494 Views
  • 4 replies
  • 1 Bravos

Porting phone number

Hello: I'm trying to port my current (functioning) prepaid Koodo number to Public. I already have my Public temporary phone number. However, the form keeps advising me to enter a valid Canadian phone number.  Any suggestions? 

Sukie by Great Neighbour / Super Voisin
  • 699 Views
  • 5 replies
  • 0 Bravos

Resolved! Email address

Need to change my email address from public mobile profile

Zarabutt1 by Great Neighbour / Super Voisin
  • 434 Views
  • 2 replies
  • 0 Bravos

Resolved! Cellular network

Woke up and can’t connect to cellular network?! Apple support says it’s not my phone. How do I get an e-sim?! 

Dadward by Great Neighbour / Super Voisin
  • 671 Views
  • 5 replies
  • 1 Bravos

Resolved! Switching Plans - How do current rewards transfer over

Hi All,I am considering changing my plan but I am on the old reward system. Does anyone know if switching plans will my current rewards still take effect? ( IE I get $4 off a month now) The new plan does not say I need to convert to the new system ( ...

ellenanddavid by Great Neighbour / Super Voisin
  • 1296 Views
  • 10 replies
  • 0 Bravos
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