Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I created and account and subscribed yesterday. Apparently, I punched in the wrong sim for transferring my phone number. ( I realized I should have punched in the Physical IMEI from my iPhone,) - instead I punched in the 'available' sim (IMEI2). g...
Once a month or so I receive a text inviting me to sign up for self serve, but I did that when I first switched to Public Mobile. Is it not just the same as signing into my account?Public Mobile here. A friendly reminder you havent signed up for self...
Hi, I purchased a public mobile phone plan with esim.The payment has been completed, however, when I tried to activate esim, it was not accepted.I gave to you guys my Bell account number to take over my previously used mobile phone number, but I prob...
Does anyone know of any other way to get a hold of their Support so I can correct this error and ensure that I get my SIM in the mail?
I tried transferring my number but it keeps requesting confirmation with the number but it is currently not working because Rogers currently froze it
I recently ported in from Freedom Mobile and now sent me win back offer with exact same subscription but $5 less. I was wondering if PM can issue a discount so I don’t switch back?!
Your home page says... Limited time offer, Save on a 20GB plan for only $34/month with a 90-day subscriptionHow much is it a month AFTER 90 days?Can you cancel at anytime?Is it on a 2 year contract or month to month?
Hi, I have had Complimentary Holiday Giveaway data add ons on my account for a while now and they have been taken off the account without reason. I believe the two add ons were for 2+1 GBs for a total of 3GBs per month. Could you please guide how to ...
Hi all,I’m an Aussie and I’ve just moved to Canada (literally this week). I do not have a permanent address yet and my credit card I intend to use for payment on my Public plan is an Australian travel card. I know for a fact my card works in Canada, ...
I'm thinking of buying a SIM card and then getting a monthly or a 3-month plan.But I'm curious - which one should be betteror do I have any options in buying a single month or a 3 month old to get itbecause I don't want to pay a big amount all togeth...
I purchased US roaming but it never worked. How do I get my money back?
So joined daughter up in the 30GB $40 plan decided check her usage and poke around in the point rewards as my account old legacy one and noticed this I have refreshed page tried incognito uninstall app re install it and no matter what it still says $...
Can I use the SIM card in my iPhone 7 in the latest version of the iPhone SE.thankspat
Hi everyone, I wanted to change to a different plan. I put the new plan in my cart last night but didn't pay for it. And I noticed that my plan was renewed automatically early this morning with the old plan. Is there any way to switch to a new plan a...
Does PM support wifi calling on an iPhone? Don’t see the option for it.
My wife was with Public Mobile til August 28. She paid $36.75 on August 22 and used services til August 28. On September 11 she was charged an additional $26.75. Was this supposed to be the refund. Please explain. Thanks
How will I get more points/rewards
I am trying to set up an account for someone else and everytime I enter the verification code sent to email I get and invalid code notification.Also purchased a sim card and data plan and when prompted to continue activation it tries making me sign i...
I have a referral here who signed up, put all the information in she needed, then it sent the 6 2FA to her email, put in the 6 and then says let's continue signing up. She clicks on it and it goes back to log in. It's just been a vicious cycle over a...
HiHow can use my rewards to monthly payment. Can you help me to pay from my reward Thanks
Hello there,I am writing to ask whether I am still being charged for a plan subscription even though it has not been activated. I am a new customer, just created an account, purchased a plan, and have not finished the account setup yet (not even sele...
What time zone does data usage show up on phonewhy am I being charged data usage when phone is on wifi
I am currently on the $39 4G plan. I want to switch to the $40 5G promotional plan but do not see it and would like to switch to it. Is anyone else having this problem?
@CS_Agent Hi, i have a physical sim card and active subscription but wants to transfer to esim be activated instead on my other phone.
Is public mobile ever going to be able to be used on apple watch?
Can moderator message me
Purchased 15 day us roaming package and can't make or recieve calls....data is fine Anyone help
I have seen new plans offered (30 G for $40 ant 5G) and want to switch. But when I go to my account all I see are two options, both are at 3 G and less data. Can I not switch?
I transferred my number from freedom to public mobile (both are esims only) but my freedom is telling that public mobile has to re initiate transfer process manually as port process failed. how i have to recahout to public agents?
For the 3-month 4G subscription plan for $34/month, it seems like we need to pay $102 up front for 3 months service. I have monthly discount on pre-authorized payment, referral and anniversary. Do you know if those monthly discount will be given to m...
