Canceling changes done to subscription

[Cestmoe]

2 days ago l opted to change my current plan to a different plan starting on my current plan renew date of March 16. I have changed my mind and want to keep my current plan. How do l cancel the changes?

[computergeek541]

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@Chalupa_Batman wrote:

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To cancel your plan, log into your account and turn off Subscribe. Another way to cancel your account is to port your number to another service provider. 

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That isn't what was being discused in this thread.  Please see that a customer wished to undo a scheduled plan change.

[Chalupa_Batman]

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@Rachel24 wrote:

Thank you, but I tried many times today, it doesn't let me cancel.

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To cancel your plan, log into your account and turn off Subscribe. Another way to cancel your account is to port your number to another service provider. If you can't log into your account, contact a CS Agent this way.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Side note, any chance we an get an Oracle to move the "Rachel24" conversation to it's own thread? Thanks.

[Rachel24]

Thank you, but I tried many times today, it doesn't let me cancel.

[computergeek541]

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@Rachel24 wrote:

Can I do the cancellation on the same day? or I have to wait till tomorrow?

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A scheduled plan change can be undone any time you wish.

[Rachel24]

Can I do the cancellation on the same day? or I have to wait till tomorrow?

[Cestmoe]

That worked. Thank you very much for your help. 

[fixin · Accepted solution]

@Cestmoe - Go to My Account > Subscriptions & add-ons > scroll down till you find this:

Press 'Cancel Subscription Change' and you are finished with the change! You will now keep your same plan!

[Sansan]

Once you sign in to your  My Account,  you should show you your current subscription and it shows you what will happen on March 16th. You can click on cancel  upcoming changes.

[Handy1]

@Cestmoe  In your account go to subscriptions add on page you will see your current plan and upcoming plan with option to cancel the upcoming plan change 

Cancel plan change