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Call drops after 15min

tdpdhh
Great Neighbour / Super Voisin

Calls drop after 15min of talk no matter who the person I am talking to is. I was suggested to request a new sim from the company. I have not changed my sim for about a decade

 

How to resolve?

3 REPLIES 3

hairbag1
Mayor / Maire

@tdpdhh 

can you try the sim in a different cellphone to see if the phone is the culprit or the sim.

Handy1
Mayor / Maire

@tdpdhh  Not the best solution but try your phone set to 3G and see if that helps with voice . Be best if you know if your phone /account has voLTE and it should improve things . But I have voLTE and deal with many dropped callls too . I just live with it because of the low cost plans 

Sansan
Mayor / Maire

Is this new? Does it happen wherever location you are at? That should have nothing to do with the Sim card. I also have one for about 6 years. You can always purchase new ones if you want. It is $10. 

Do you have another phone you can put your sim card into and talk for 15+ to see if issue still persists? 

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