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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25821 Views
  • 136 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37501 Views
  • 185 replies
  • 29 Bravos

Resolved! Voicemail blocking

Is there any way to block a number from leaving voicemails? It's always the same number from a scam caller.

kami by Good Citizen / Bon Citoyen
  • 390 Views
  • 2 replies
  • 2 Bravos

Resolved! Maximum Referral Points Adjustment

If I have some referral points collected from a few months, can I use it to completely pay of my bill or is there a $15 limit as 15 points can be converted to $15 in one transaction. If i convert twice will the adjustment for the bill be $30?

dejavu89 by Great Citizen / Super Citoyen
  • 405 Views
  • 2 replies
  • 2 Bravos

Porting request

Can you please help to do change my public network to kudoos@Port 

Vpuliche by Great Neighbour / Super Voisin
  • 420 Views
  • 4 replies
  • 1 Bravos

Someone trying to transfer my number

I have gotten 2 emails and 2 texts so far that someone is trying to transfer my number from Fido to Public Mobile. However I am already with Public mobile and don't have a Fido account so I believe it is someone trying to steal my number? Not sure wh...

Architect67 by Great Neighbour / Super Voisin
  • 571 Views
  • 6 replies
  • 0 Bravos

iPhone locked

I have a rather unusual problem. A while ago I purchased an iPhone (refurbished, unlocked) for a kid. I didn't need a sim card at that moment. After purchasing the phone, I tested it with a SIM from another phone. It worked, however the phone seems t...

motanu by Good Citizen / Bon Citoyen
  • 1462 Views
  • 20 replies
  • 1 Bravos

Resolved! how to get call in code

I cant make calls or text anymore, it says my plan is not activated, it needs a payment (but I'm set up for auto pay)I cant sign into my account because it wants to send me a code first via email and my email is not set up because I don't use it. It ...

4268 by Good Citizen / Bon Citoyen
  • 757 Views
  • 6 replies
  • 1 Bravos

How do you get the Boxing Day deal on existing account

I swear this is the most frustrating website to navigate. Why can’t you just log in and accept any offers that are available!? The $45 20gb deal states it’s for everyone. I go to activate.publicmobile.ca and that’s for new customers only. Anyone have...

Manicoti72 by Good Citizen / Bon Citoyen
  • 1014 Views
  • 7 replies
  • 0 Bravos

I’m coming calls directly to voicemail

I moved to PM a few days ago and I am learning that my incoming calls are going directly to voicemail. All has been transferred correctly from my old cell phone company and two other line a transferred had now problem. I’m stuck 

Trish28 by Great Neighbour / Super Voisin
  • 388 Views
  • 4 replies
  • 0 Bravos

Incorrect Plan

I signed up for the 20GB Data plan for 45.00/month and it's showing that I'm on the 8GB Data for 50.00/month plan...help

Stacy1980 by Great Neighbour / Super Voisin
  • 694 Views
  • 9 replies
  • 2 Bravos

US talk and text not working

I am on an iPhone 13 and added the 10 day U.S Talk and Text $15 plan. I can send and receive SMS messages. Issues: I cannot send or receive iMessages. I cannot make or receive calls. I should mention that I also have an Airalo data plan esim set up. ...

Jkw3310 by Good Citizen / Bon Citoyen
  • 1634 Views
  • 18 replies
  • 1 Bravos

Resolved! my email is no longer valid

My email address is no longer valid. My account is set up for 2-step verification. So, when I try to log in, the system sends a code to my email (that is no longer valid and not accessible). How can I get someone to turn off the 2-step verification o...

kurbanski by Great Neighbour / Super Voisin
  • 756 Views
  • 5 replies
  • 1 Bravos

MMS started using my data???

Received MMS from a friend. DATA was off but MMS still arrived and picture was delivered. And beside that it used my data! Data was off, background data was off...???I thought (and was always advising others) MMS will NOT use your data even though DA...

Yummy by Mayor / Maire
  • 995 Views
  • 12 replies
  • 0 Bravos

Resolved! Porting - no incoming calls

Ported 2 lines Fido > PM yesterdayBoth got text notifications and approval to port.set both up with new numbers first then ported after.One line fine.Other line has PM Data, receives text, can make outgoing calls *but cannot receive incoming calls.Th...

bearback by Great Neighbour / Super Voisin
  • 1189 Views
  • 13 replies
  • 2 Bravos

Overcharge my bill

I checked my account balance and my account has been overcharge. Please have your customer service agent to call me 

AmyChan by Great Neighbour / Super Voisin
  • 515 Views
  • 7 replies
  • 2 Bravos

Resolved! Sending out a code

How do I send my 6 digit code for others

Rob19 by Good Citizen / Bon Citoyen
  • 620 Views
  • 6 replies
  • 1 Bravos

Resolved! Accidently deleted confirmation email

Bought a used phone for my husband but the man doesn't like the phone, need to return but my confirmation email for the phone has been deleted, accidentally, and I don't know what to do now.Help/advise

Rae19 by Great Neighbour / Super Voisin
  • 658 Views
  • 7 replies
  • 1 Bravos

Resolved! GB usage

On my account page it says l have used .24 GB of my allotted 20 GB but on my phone it says l have used 2.7 GB.  So which one is correct and why the 2 different figures?

charette8596 by Great Neighbour / Super Voisin
  • 942 Views
  • 10 replies
  • 1 Bravos

Resolved! Order confirmation

I made a purchase of 2 cellphones, I didn't receive any email confirmation, but the money for them was taken. 

NikkiH by Great Neighbour / Super Voisin
  • 380 Views
  • 2 replies
  • 0 Bravos

Us roaming

Unable to purchase roaming from either phone or website. 

Roaminghelp by Great Neighbour / Super Voisin
  • 322 Views
  • 5 replies
  • 1 Bravos

Resolved! Data Plan

Trying to up my data plan???

Nashcoffin by Great Neighbour / Super Voisin
  • 473 Views
  • 5 replies
  • 2 Bravos

Resolved! Phone plan is not working, cannot make a call

Last night I was able to receive a text message. This morning, I cannot make a phone call or send text message. I tried logging into my account and it said the page has expired. Could someone please help?

scandrasa by Great Neighbour / Super Voisin
  • 375 Views
  • 5 replies
  • 2 Bravos

Resolved! Can’t login

I have set my password and then the system sends me a message saying it will send me a code to my email address. This never happens I have not gotten the codes sent to my email?

SM16 by Great Neighbour / Super Voisin
  • 365 Views
  • 3 replies
  • 1 Bravos

Resolved! Forgot to add promo code

Forgot to add promo code. Can I add promo code after activation?

Bunky by Great Neighbour / Super Voisin
  • 474 Views
  • 3 replies
  • 1 Bravos
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