Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
This is what it shows in my payment history, so it should be active - but it’s not showing up in my Add-On Usage. Does it just take a bit? Going to the US tomorrow so really need it working by then.
I switched from Telus two days ago. My phone number didn’t get transferred from them until the next day. Now I can’t get service from Public on my phone. My new SIM is activated
Just switched one line from Koodo (I really prefer the old reward system with the existing old PM line) Supposed to get 3x points-back for 6 points, but the system only showed 2.0XX points. Would like to know when the extra 2X points will be credited...
I can't call most of the people on my contact list. If I send a text most don't reach the recipient I've tested with several people. I've tried restarting my phone several times but the only thing I changed recently was my plan it still had unlimited...
I have tried to log into my Public Mobile account and I was prompted for the verification. I went through the process of entering the 6 digit code sent to me and now I'm not receiving anything. I need to take off the current payment card and add a di...
Hello, I just submitted a port in request for my current number, which is with 7-11 Speak out, and I recieved a message from Public mobile saying that I entered an incorrect account number. I used my ten digit phone number for the account number. Cou...
So I'm looking at my account online and I don't see the Data Add-On that I purchased on August 18th for $15? I received a text saying that my 250 MB has been used up, but I don't see where the data add-on as been used? I checked my usage history an...
Hi! I was wondering if I switch my old plan to the back to school plan, would I lose my add ons? (example, Holidays and promos)
I just switched from Bell to Public Mobile. Before I put in my new SIM card, I texted YES to transfer my number to PM. After I set everything up, and PM said my registration was successful, I put in my new SIM card. I am able to make outgoing calls a...
Hi I ordered a phone last week, and it arrived yesterday with no SIM card. How do I get a SIM card sent to me? Or can I pick one up somewhere? ThanksDonna
Ioved from QC to AB does Public mobile cover AB. I have no phone do I have to buy a new SIM card?
Hello New user. Trying to transfer Telus land line number to public mobile. The number is still active as i am still paying for it. The activation went smooth but still no service on cellphone. Unlocked Iphone7. Do I have to contact Telus directl...
What's the phone number to Public?
new to PM , I have an iPhone and I'm unable to send or receive texts to Android phon
from freedom mobile to public mobilesget started and finished payment with public mobile but out going call and message not working.How to solve.
I currently have Provincial Talk plan (Ontario). I am planning to go to Quebec over the weekend. Will I be charged if I use my phone while in Quebec? Under Add-Ons I show add-on for Canada-wide Talk Booster 500 (assuming I will get 500 min), but will...
Hi! My plan renewed in aug 15th and it says I have used all 5 G of my data already. I don’t think this is possible? I looked up and added up my data usage and it adds up to 1569 mb? How can I find out why they think I used all of the 5G? Or get it c...
Hi I have an iPhone X on the public mobile 3G network A1801 model number.I want to switch to the 4G network.my question is will my iPhone work properly with data also?
There is no place to buy a SIM card locally. If I order it on line today is there a way to qualify for the refer a friend bonus that ends tomorrow
With Speakout, it was like pulling teeth trying to get information, any information, about call activity. We had to jump through numerous hoops just to find out our call history. It turns out, you HAD to speak to an agent and even when we did, they w...
I just got a fantastic Blackview phone with 128GB! It says that it works in Canada, got it on Amazon.ca. But data won't work. Everything else does. It says it connects to 3G but doesn't seem to. Any suggestions?
Seems unfair to offer 12MONTHS2GB only to new activations, don't you want to keep existing customers?Can it be applied to my account if I upgrade from 15$/month to 25$/month plan?https://www.publicmobile.ca/en/on/promotion#3G
Yesterday i purchased a SIM. i activated it, payed for it. everything was going well, but once i put it into my phone nothing was working, i tried restarting my phone, I made sure the SIM was in properly, I reset all my network and Bluetooth settings...
I am trying to purchase a phone via Public Mobile. I go to the checkout and login. I get an error message when I enter my email address and password - “Incorrect email or password”I can login to My Account successfully. And I can login to Communit...
How do I restrict certain people from calling me? And prevent them leaving a voicemail message? Blocking people helps but they can still send voicemails. I am talking about real people not spam numbers.
how to do for this issue?
i tried to create my account but i couldn't , i tried to submit a ticket for that reason and still i couldn't submit the ticket as well . any clear step to do so ?
My friend's Samsung used to get data on all apps but now only on Messenger. Data usage shows google used data as of May 1st, but nothing recently while messenger continues to function, data is turned on, phone has been rebooted, APN is rechecked and ...
Somehow my phone number is changed to an unrecognized one on my phone without my authorization nor my knowledge. However, on Public Mobile web site, my profile stihas my correct phone number. I wonder if Public Mobile has some kind of outage recently...
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