Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Forgot Email for Phone

Can someone in customer support contact me? I have a second phone with public mobile, but don't remember what email address I used to set it up. I would like someone to tell me what the email address is is I provide them my phone number in a priva...

Resolved! Cell Phone Compatability

My 2017/2018 LG - M703 Q6 Android 8.1.0 cellphone shows "Preferred Network Mode: GSM/WCDMA/LTE auto with a checked circle; and Network: Public Mobile; and Mobile Network Type: LTE". Now digging around suggests that GSM and WCDMA are 2G or 3G network ...

Still, PATIENTLY, waiting for a mobile app that will eliminate all headaches in one shot

Right now, I have the mother of all headaches with the PM portal. In this day and age, almost everybody worth their salt makes a mobile app available. Come on, TELUS! Do it at least to show your customers are worth it!

Problem with new account

I have recently opened a Public Mobile account and it was activated. The service is the 3G $15plan. This should give me free texting, a small amount of call time and a small amount of date. However, there are a couple of problems. If I send Interna...

Resolved! Using someone else's credit card?

Hello, I'm trying to sign my parents up for Public Mobile and they don't have a credit card or a visa debit. I went to use mine but it wouldn't work ofcourse. Anyway around this? It's too bad people can't pay by direct deposit out of their chequing...

Resolved! Suspended account still working

Long story but I suspended my dad’s PM account as he is very ill and no longer needs the service. Since there is no easy way to just cancel the service I suspended it. The account was suspended almost two weeks ago however he is still able to receiv...

Resolved! SIM card

I ordered the public mobile SIM card and tried to put it into my iphone 12, but it is too big.What do I do?

Resolved! Plan not displaying correctly in my account

Back in November I signed up for the 20GB at 4G speed Black Friday promo. When I look at my payment history it is showing I was charged for this plan in both December and January. However, on my Account and Plan pages it is still showing I am on the ...

Resolved! Death of account holder

How do I end an account for my 93 year old mother-in-law, who died last week.

Resolved! eamail account has expired

Hi My email account has expired, which my number was linked too, I cannot verify and pay for my phone bill. Please help!! When I go to log in, it says let us confirm this is really you, then sends me to a page in which I need to get a code it is sen...

Resolved! Access to account to pay

I cannot access my account to payHave new email and cannot use old one. self serve account won’t give me accessI am about to cancel and go with another providerneed access for employment

Resolved! Early renewals

Need to renew monthly plan I’m on the road travelling for work and data ran out… can’t seem to talk to customer service. Help please

transfer my cell #

port over

Resolved! Servoce Disconected

Iam cutumer for more than 2 years as well as my kids.I never registered since payment was completed by my wifeNow there os a problem.Can I speak to sombody!I want to pay for all of us but there os no way...Can sombody contct me by phone?

Resolved! How do I find puk

SIM card is locked need PUK

Resolved! Account 613-xxx-xxx

I was a Public Mobile customer,and have changed to Freedom. Can you double check that I have cancelled with you, and confirm that you will not charge me anymore? My phone number is 613-xxx-xxxx. Thanks! Edit by Dunkman: removed personal information

Resolved! Resend Porting Request

I answered Bell's SMS to port my number to Public but it failed to work. How do I get Public to resend the porting request?

Resolved! No big deal but weird. Why ?

It's really no big deal but just a bit puzzling -------Every time I try to log on to my account I first get the following notice ---Page Expired The page you are trying to access is no longer available. I then just have to click on the PM bookmark an...

Resolved! Can't get into my account to make payment

I have 1 day before my 90 days are up I have been trying to sign in for days now and it won't let me. I try to reset the password but it won't send me a txt or e-mail!! Help!

Resolved! TELUS - Mobility Roaming - Invitation

Good day PM Team, I received an email from Schlesinger Group, an independent market research firm working with TELUS to improve their product and offerings. They are inviting Public Mobile customers to collect feedback about their international roami...

Download Invoice feature is broken!

Since August 2022 I was able to download the invoice of the payment immediately after making one. There was no need anymore of silly messaging CS_Agent and waiting for few weeks for invoice to arrive in email. This is broken now. I just made payment ...

Resolved! Late payment

With other cell carriers you can request to either change your due date or ask for a payment extension for few days or a weekCan you do this with public mobile even though you have never missed a payment for 2 years?Also what is a payment voucher? Ch...

Internet

I have 4g but it really slow what imma supposed to do

Resolved! Early Renewal

I would like to complete an early renewal today due to my data running out.Thanks

Resolved! I cannot get into my account because I don't have the same email for verifications

Help

Service not working for no reason

My phone is set to reset today and instead it isn’t working unless I’m connected to wifi. There’s more than enough money in my bank for the payment and it has reset my account online and it says I’m active but it isn’t working. And there’s not a sing...

Frustrated Double charged on ADD On purchased

I’m already feeling frustrated how to get help to address the issue I’m experiencing. There seems to be trouble In your system, bec it keep stating there is something wrong and that I shld try again. Much to my surprise, bec of the many attempts, I d...

Resolved! Addon TOP-UP's download invoice issue

hello public mobile community peeps, got an question do you guys have ever had an issue on downloading invoice after buying add on like data tops or mins top up? lately having issue on it i been trying to clear the cache on browser an try again also ...

cannot received calls and text messages

Hi, need help cannot recei

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Forgot Email for Phone

Resolved! Cell Phone Compatability

Still, PATIENTLY, waiting for a mobile app that will eliminate all headaches in one shot

Problem with new account

Resolved! Using someone else's credit card?

Resolved! Suspended account still working

Resolved! SIM card

Resolved! Plan not displaying correctly in my account

Resolved! Death of account holder

Resolved! eamail account has expired

Resolved! Access to account to pay

Resolved! Early renewals

transfer my cell #

Resolved! Servoce Disconected

Resolved! How do I find puk

Resolved! Account 613-xxx-xxx

Resolved! Resend Porting Request

Resolved! No big deal but weird. Why ?

Resolved! Can't get into my account to make payment

Resolved! TELUS - Mobility Roaming - Invitation

Download Invoice feature is broken!

Resolved! Late payment

Internet

Resolved! Early Renewal

Resolved! I cannot get into my account because I don't have the same email for verifications

Service not working for no reason

Frustrated Double charged on ADD On purchased

Resolved! Addon TOP-UP's download invoice issue

cannot received calls and text messages

cannot received calls and text messages

Enquiring regarding Wifi calling feature

Changing phone plans

Cobourg service Coverage

Cancel

Unable to reset password