Port request from Rogers

[Depth]

Rogers has submitted a port request but I have deleted my PM ESIM. Rogers is requesting PM needs to manually transfer my phone number.

Could someone help me with this, please?

[Chalupa_Batman]

Already know thanks to @Dunkman  🙂 

[computergeek541]

@Chalupa_Batman @hTideGnow 

Please be directling customers to submit all tickets though the chatbot (or the link in the Public Mobile app).

[hTideGnow]

hi @Chalupa_Batman yes, I know 🙂

[Chalupa_Batman]

@hTideGnow 

He's porting OUT to Rogers. Is original comment was he's already deleted his Public Mobile eSIM. So he has no way to say "YES" to the port request without buying a new eSIM. Therefore contacting a CS Agent is his only option to let the port request through.

[hTideGnow]

hi @Depth 

oops

yes, something you need PM to help, please open ticket with  agent.  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

Hello @Depth 

Please contact a CS Agent directly to advise them you're situation and you're porting out.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437