Refund request – $31 charged but eSIM not activated

[Rohina]

Hello, I need help with a failed activation and a refund.

I was charged $31 for a Public Mobile plan, but my eSIM was never installed or activated. I never received an activation email or eSIM QR code.

My Virgin Mobile service is still active and I have not used Public Mobile service.

I also tried contacting support, but after signing in, the page becomes blank and I cannot access support.

I would like a full refund of the $31 charge because my Public Mobile service was never activated.

Thank you.

[slusagm]

you don't really need the activation email or eSIM QR.  If you used the PM app, the app has already installed the eSIM for you

make sure you removed the old provider sim card or disable the old provider eSIM.

Then check to see if Public Mobile sim is already enabled, and if you have iPhone or Pixel, check if the label is set to Primary

then Reboot phone and Reset network settings and test again

if that still does not work, ask PM to help to complete the activation, or they will issue refund if really nothing they can do to make it work.    Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage