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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Custom payments

Looks like the new website has some problems. The payment page will not accept custom amounts. It wants the full 30-day fee or nothing. This happens on all the accounts I administer. Tried submitting a ticket but after going through the process g...

Incoming calls

Hi I can’t receive incoming calls. Outgoing work. Incoming don’t ring and go to voicemail. I have restarted phone. Cleaned sim. Toggled airplane mode. And made sure I’m not blocking any incoming calls. My texting works and my data seems to work. I’m ...

Contact a customer service rep.

Private Messages Page Broken

Thanks PM some real nice changes and commitments.

Can't receive calls on LTE

For about a week now, I can't receive or make calls unless I switch my S22 Ultra phone to 3G when I'm at home. I'm in Toronto, leslieville. I've always had a relatively weaker signal at my condo, but had no problems with calls. I reset network settin...

Resolved! 250 MB bonus data not showing

Hello, I am subscribed to the $15 plan. I have also enabled auto-play but bonus 250 MB data is not showing up in my account. I have been using public mobile since Feb 2021.

Friday

HOrrible UI in the community

NO customer service

New Post page doesn't work

The Labels autocomplete does not work until you start typing, if the user doesn't know the labels available how is it supposed to fill that field? Fix it

I can't access

I don't remember the email I usedI don't access to the SIM card right now.I need to recover access to my account. Please help

Website not working

Hello,I just rejoined Public. I paid for the Sim and set it up. The money has been taken from my credit card. But nothing has happened. Phone isn't working. Sim number was correct. I try to log into my account and it just keeps refreshing the log in ...

Resolved! new phone

I need a new phone but I might just buy from elsewhere. Could I then keep a same planand get a sim card ?

Resolved! Can’t access my account

I set up an account for my son a few years ago as he was under 12. I had it set to autopay, so never needed to access it. I don’t know which email address I used to set it up… help! We’re going on vacation today and would like to add a US roaming pla...

Resolved! Bonus Add-Ons & Referral Rewards When Switching to New 4G Plan?

I have current bonus add-ons that I have built up on my account over the years that I have been with public mobile. For example, things like 2GB Holiday Bonus, 500 Free International Minutes, etc... I also have referral rewards since I have pretty mu...

forbidden

when i try to log into my self serve account it shows forbidden. please help

Switching to the 4g plans

I am currently on the 3g plan and on the old rewards and have multiple bonuses in my account.If I switch plans to the new 4g will I loose those bonuses and rewards?Can i remain on the old rewards program?Thanks in advance for your assistance.

Texting

My texting is not working I can send out messages but can't receive messages

USA roaming add on

Hi all, My auto pay monthly payment is scheduled to pass today. It hasn't processed the payment yet, and im stuck in the United States unable to use my phone because I can't purchase add ons until the payment passes. Right now it says my account has...

Resolved! Reactivate alternate number help

Hi , here is my issue. Credit card was discontinued, didn't receive a new one so payment was made in store till I received new one. When new card number was added to account , my daughters phone which is on my account as alternate number. The payment...

Bought Data on July 11 Still not posted to my account

It's so hard to get in touch with Public Mobile other than the community forum. Anyways, I don't know if my problem will be solved through this message. Someone from PUBLIC mobile, Please help resolve my problem. I bough 250mb data on July 11, 2022 a...

Account is inactive can’t verify my account with code

Went to make payment and they want to verify my account by sending a code through my email but I’m not receiving the verification code… now what

Is the new self serve a laggy mess for anyone else?

Was just logging in to double check everything as this is the first time since being a member that I forgot to do a one time payment a few days before renewal to avoid hiccups But nothing will load, it just sits there trying to, on multiple browser's...

Distributor

Why does the main page say distributor changed and to get a new SIM card? Is this for everyone or new customers?

Resolved! payment

How can i pay my daughters account with my credit card . Is that possible?

Need help

The website isn’t letting me sign in, I get an error. I can’t submit a ticket because half of the info I need, I’d need to log into the account which I can’t do. So frustrated.

Need to renew my plan

I am trying to renew my plan bacuse of declined payment but now I can't sign in my account becuse I forgot my password . Trying to reset my password but not getting code in my email from public mobile for some unknown reason. Dont know what shoud I d...

Activated 2 simcards no service unregistered Sim

Stay away from this company a scam I bought 2 different simcards activated them with 2 new numbers I tried different devices no service unregistered Sim I message support they said there's no issue with my sim card or device but no luck I even tried ...

New account

If I were to make a new account with a different email could my phone plan be transferred to it from my old account?

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