Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1767 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30201 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41889 Views
  • 185 replies
  • 29 Bravos

Promo SMS’s

Earlier, I messaged stop to 5129 to stop promo texts, but I would like to re-enable them, but I can’t find where. 

TanerOles by Great Neighbour / Super Voisin
  • 628 Views
  • 4 replies
  • 0 Bravos

Resolved! International messaging

Just wondering if this feature allows myself (residing in Canada) to text someone (residing in the US) for free? 

Szetot by Good Citizen / Bon Citoyen
  • 518 Views
  • 2 replies
  • 0 Bravos

Resolved! Travelling Asia

Hi, I will be travelling Asia in a couple of months, will I still be able to receive sms and phone calls? I won't need to answer/reply them but want to make sure I know who has contacted me during my trip. Thanks.

MMM3 by Good Citizen / Bon Citoyen
  • 1135 Views
  • 9 replies
  • 0 Bravos

Resolved! Accounts

I/We have 2 phones with PM. I have one and my wife has the other.     Question , Can I have the two phones on the same account?. If yes  how can I do this? I have tried to create a second account but I am brought back to the original account although...

wilf_carson by Great Neighbour / Super Voisin
  • 472 Views
  • 1 replies
  • 0 Bravos

Resolved! not able to receive or place calls

I travelled to Vancouver from the Okanagan this past weekend. I successfully placed a call during my drive on Friday. Since then I am not able to call out or receive calls on my phone. Texts are working ok. Several others have posted about this same ...

TrishCr by Great Neighbour / Super Voisin
  • 1357 Views
  • 11 replies
  • 0 Bravos

Resolved! Not able to receive incoming calls

I transferred my number to Public mobile 6 days ago. I can make calls but my incoming calls goes straight to my voicemail. I have tried every tips with SIMon but it still not working. I need help! 

Matcha by Great Neighbour / Super Voisin
  • 729 Views
  • 3 replies
  • 0 Bravos

Unable to make or receive any calls

    I am writing this post for my mother, because she was unable to perform this task by herself, not because she is  incomprehensive, but the fact that the UI to human interaction is "not designed well", let's put it that way.     This afternoon she...

0451susan_2-1680047374101.png
0451susan by Great Neighbour / Super Voisin
  • 1023 Views
  • 6 replies
  • 4 Bravos

Texts working but not phone line

When people call my number or if I call my own number from another phone to retrieve voice messages I get a voice message that’s says « The client you are trying to reach is unavailable at this moment please try again later »

Tugs by Good Citizen / Bon Citoyen
  • 1610 Views
  • 17 replies
  • 1 Bravos

Dialed number not in service?

This morning after turning my phone on, I could not reach some numbers. Said my office number was not in service. Any toll free numbers could not be reached either. Some customer numbers were also not working, but tried 4 or 5 times than worked. Then...

Christian001 by Great Neighbour / Super Voisin
  • 1922 Views
  • 3 replies
  • 1 Bravos

Log In page not working on desktop

When I access the login page on my PC, I get a messed up page that is clearly broken. Broken login page If I try to log in anyways, I get this. It would be nice to be able to log in to my account!

loginpage.png demetriel_0-1680041917071.png
demetriel by Great Neighbour / Super Voisin
  • 734 Views
  • 5 replies
  • 0 Bravos

Resolved! Need invoices for 2022

Dear Moderator,   Could someone please PM me so that I can get the invoices for my account for January to December 2022?Thank you so much!Cornelia

cchubbuck by Great Neighbour / Super Voisin
  • 641 Views
  • 3 replies
  • 0 Bravos

Resolved! Account number

How can I access an account when I don't know the email or password

Brian68 by Good Citizen / Bon Citoyen
  • 829 Views
  • 6 replies
  • 0 Bravos

Resolved! Not able to use my phone and connect to submit a claim

My iPhone has been hacked,  can’t make phone calls, but can receive them. Tried to fix it. No luck! Logged in my public Mobile account, view history call to discovered that the same number called 50 times today and used my data. Not able to submit a ...

Troispuces by Good Citizen / Bon Citoyen
  • 752 Views
  • 5 replies
  • 0 Bravos

Service suddenly not working after ~2 years

As in the title, I've been with public for more than 2 years now with the same phone(Huawei P20) . A few days ago I lost network service, even though my payment was successful and my account status is still active. My phone still works. I saw on the ...

Rekehart by Great Neighbour / Super Voisin
  • 1041 Views
  • 9 replies
  • 2 Bravos

Refund due to number porting issue

I was wondering if it was possible to get a refund due to needing an active number to complete my number port out. I had everything scheduled for the 27th (plan ended on the 27th so everything would have lined up nicely) but due to a complication I h...

urevcorden by Great Neighbour / Super Voisin
  • 401 Views
  • 2 replies
  • 0 Bravos

Us add on

My us add on is not  working 

mlangsam by Great Neighbour / Super Voisin
  • 570 Views
  • 6 replies
  • 0 Bravos

Resolved! Charged wrong amount

i am being charged wrong amount.  How do I get a hold of support to have this corrected and the overcharges credited back to my account?  

Indemand by Great Neighbour / Super Voisin
  • 482 Views
  • 2 replies
  • 0 Bravos

Resolved! Lost email login

I need to make a payment to my plan as it's expired, i have a voucher i need to add to my account. I can't call *611 or 1-855-4PUBLIC, I can't log in to my account as it needs to verify that it's me through my email that I no longer have access to. B...

courtcliff05 by Great Neighbour / Super Voisin
  • 615 Views
  • 4 replies
  • 0 Bravos

Resolved! Can't put payment onto account

My friend has forgotten their login for their public mobile account and have run out of funds. They have bought a voucher for their account but can't call *611. What can they do? Can you add the funds to their account?

ryguy11 by Great Neighbour / Super Voisin
  • 702 Views
  • 4 replies
  • 0 Bravos

Resolved! Refund

I changed my mind about subscribing to Public Mobile on March 7, 2023 I am still awaiting refund.

perogy7510 by Great Neighbour / Super Voisin
  • 1266 Views
  • 11 replies
  • 0 Bravos

Resolved! Porting Land Line to Public Mobile from Telus

Hi All, I have been having issues with porting my landline to public mobile.  I have received SMS on the new public mobile sim after activation but the SMS message said that there was a problem with the port.  I do not have access anymore to the land...

edmondlee3 by Great Neighbour / Super Voisin
  • 499 Views
  • 2 replies
  • 0 Bravos

Galaxy S9 VoLTE

Just got a text that says VoLTE is now available and my device is compatible. I clicked on the link in the message to find out what settings to update, but I can't see anything about updating settings. When I check my phone for software updates, ther...

Leafsfanatic by Good Citizen / Bon Citoyen
  • 4390 Views
  • 29 replies
  • 0 Bravos

Resolved! New customer with questions

Hey there just wondering if IPhone 14 is compatable with public mobile? If so , once activated , how long does it take to port my number over ? Any one had any issues lately ? What about billing cycles ? Do they begin the day you activate for 30 days...

Richmurray84 by Great Neighbour / Super Voisin
  • 738 Views
  • 5 replies
  • 0 Bravos

VoLTE on my phone

Today I get message from PM:  "Public Mobile here! We've enabled VoLTE (Voice over Long-term Evolution) on our network. To enjoy uninterrupted voice services while roaming in the U.S. a VoLTE  certified device and a VoLTE enabled network are required...

hycm53 by Deputy Mayor / Adjoint au Maire
  • 4948 Views
  • 23 replies
  • 1 Bravos
Need Help? Let's chat.