Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I got a email to change my APN by February 14th to keep receiving MMS messages. But I can't find on here how to change it.
Hi.I am shopping for a newer budget phone compatible with Public Mobile VoLTE. Is there an up to date list of allowed phones? Does it need to be a Canadian version of the phone? Will UMIDIGI phones work? Or the Motorola G7 XT1962-1? Is there a diffe...
I know i have only been a customer for a few days, but my Dad found a better plan for me. I know that Bell has got my approval to port my number from you. I know that they have done it. There seems to be know response from you guys?
When I try to submit a ticket it wont let me submit or it gives me some error 404. I've been trying to resolve this for hours now, going back to the chatbot and then ending with an error and having to re sign in again only to have the same problem an...
Hello, I lost my call waiting. Can you help
my plan is 20gb and i used it all accidentally. i used points for extra 3gb data and its not working since a week ago.im stuck at 2,4 gb left and cant use any more of it.
I switched to Fido but public Mobil still charge on my card
Hi, I moved to a new carrier on Jan 23. But charged on my card on January 24th for next bill .hon to contact and how to reverse the charges. thanks
Hello. I’m having trouble transferring my number from eastlink to public mobile. i’ve paid for my service with public mobile, and my phone calling and data is working, however my texts aren’t. i don’t have an active plan with eastlink anymore so i ca...
I have an issue with my payments and have searched for answers on Public's horribly designed website. I could not find any information related to my query. I then used the chat hoping that they have at least 1 real human answering chat questions. No ...
I am looking to obtain information on how and what I would need to do to change providers. Website not user friendly to speak with an agent directly. I have heard good things and I am considering transferring phone providers but need as much as inf...
I also requested CS contact the new subscriber, instead CS CHANGED my login email to the new subscriber's email. WTAF!do better
My phone number switched to a different number?? Not sure what's going on??
Got an email today saying I have to change my APN settings. Is this true or is it a fishing attempt or other hacking attempt? Email design, writing style and tone was convincing.
if I’m accumulating rewards can I transfer my rewards to my daughters account? @CS_Agent
Hello,In this day and age of fishing attacks, I wanted to confirm that the user account CS_Agent is able to help me with my account issues - I see a lot of posts asking to message CS_Agent and when I did, it asked me for some personal information tha...
I've just gotten my first credit card, and I'm wondering whether I should switch my payment over to my credit card from my debit card? I was told to check that my phone bill doesn't come through as a "cash advance" vs a "regular purchase". Does anyon...
I can’t access my account. It locks me out repeatedly. I am trying to get into my account to see if I turned off automatic renewal. I have a phone number and a sim card number if someone can help me.
TL; DR When going over my plan and using throttled data, will I get charged on my next bill even though it’s “unlimited”. I realize I could be kicked off Public Mobile after “Excessive Use” as per the terms of service where it says because I would b...
I recently switched to 60gb plan for $45 @5G Speeds and was wondering if PM or Telus could take that away sometime. Unless I don’t adhere to the terms of services than I should be good right? Used to be on smaller plans. I can’t believe the price! My...
i got charged twice last time i did an add oni want to do another add on now but don't want to get charged twice again
Good day, I purchased a sim card online that was supposed to delivered to my address via mail. It has been 3 weeks now (and more than the suggested 5-10 business days for waiting) since the transaction date of when I placed a purchase for the sim car...
I have a new debt card. My old one expired. I have tried to reset. but the program does not except the new numbers.What do I do? my phone is now suspended.Thank you
I am $34 per month 40gb 5gThere is $40 per month 60gb 5g$40 plan $2 off per month points valueMaybe stupid, but is month 1 $38 month 2 $36 Month 3 $34 and so on........ Decreasing $2 per 30 days?Thank you ALL in advanceBrian
2 phones on same plan cannot phone each other. Please help
Hello, I just signed up with you guys January 21st. I paid for the SIM card also, so the total was $35. The $35 came off of my credit card yesterday the 23rd. Now it is saying my subscription is on hold or whatever until they get payment again. So pr...
