Community

Resolved! I ordered eSim by mistake

@CS_Agent I ordered eSim by mistake, is it possible to get a SimCard instead? Or will I be refunded, so I can order again? 

Resolved! Are toll-free numbers exempt from the 100 minutes quota?

I have the $15 plan.

Resolved! How can I check the status of a landline number port?

I'm porting a landline number and I know it can take up to 3 business days. Is there a way to monitor the progress of the port? I just need to understand whether it's in progress, has a problem, or is being reported as complete.I received an email th...

Resolved! Esim transfer

I recently purchased an unlocked iPhone 14 pro. I tried to transfer my eSIM, but I kept getting errors

Resolved! Change Subscription Cycle

Hi, is there a way to change subscription cycle start on 1st of the month?

Resolved! VoLTE, VoWiFi

Does PM support VoLTE, VoWiFi ?

Resolved! 7b1 phone not activated on the network

changed my plan yesterday and now i cannot call out.  says 7b1 my phone is not activated on the network.  on the end of my previous subscription it renewed under my new subscription and l lost my phone out function.  can still recieve incomming calls

Resolved! iPhone 15 Emergency Satellite SOS feature

Does Public Mobile support this iPhone 15 Emergency Satellite SOS feature?On the Apple website, it is offered for free for 2 years.  After 2 years, I have to reach out to my carrier to see how much they charge to continue to use the Satellite SOS fea...

Resolved! How to receive community points

How do you receive community points. I know that you can save up to 20$ a month but i’m wondering how many responses/participation it takes to even save a dollar. Thank you!

Resolved! data used up

If all my data is used up, can I still receive SMS?

Resolved! Can/US Subscription change-NOT WORKING

I changed my plan to can/us plan talk, text , picture messaging and it is NOT working unless I have wifi. Completely frustrated. Been travelling for 3 days without any phone. 

Resolved! Porting number from Wundle

Hi, Wundle is a distributor for  Bell and I have been unable to port my number. every time I punch in my phone number, it says it is not a valid Canadian phone number. But is is. Any experience with this?

Resolved! Account cancellation and credit

I have created a Public Mobile account to port an existing number from another carrier, but the porting could not happen for whatever reason. I decided to stay with the original carrier, I called this number 1-844-xxx-xxxx to cancel the porting.  Unf...

Resolved! Just got an irrelevant email from Public Mobile

Just got this weird email. I'm not even on the new point system, I'm still on legacy. If they switched it without my consent I'll be pi$$ed.    

Resolved! I got "SOS only" suddenly for two days! I cannot even pay my credit!

I have been a Public Mobile user for 3 years.  I got "SOS only" suddenly and I cannot even pay my credit! I have tried the suggestions by suggestions found in this forum (remove SIM for a minute, etc) and nothing has worked.Please give me some advice...

Resolved! US roaming fee

Bought roaming fees yesterday before I tried to enter the US and I was refused entry. So I won't be using them, can I get a refund?

Resolved! I have to change my autopay card

Resolved! Phone Calls from Texas

I am currently in Texas and trying to make a call. I purchased a 15 day call and text package but calls do not go through. I am able to text.

Resolved! Referral

I forgot to use my referral code, how can I put it now? Transfer is almost complete 

Resolved! Galaxy A06 phone when travelling getting "not regisered on Network" error

I am using a Galaxy A06 phone and have no issues at home (1 hour east of Toronto) but am traveling and now in Marathon ON my phone gets "not registered on Network" error when trying to call and also can not send/receive texts. When I check connection...