My sister lost her phone and we, I am paying for her service. I have access to her account but can’t cancel the service because the 2 step number goes to her phone so we can’t access it. Can it be sent to her email?
My sisters phone got stolen this morning, I pay the bill but I can’t access the account to stop service. My credit card info is on there. How can I cancel it. She can’t because obviously no phone, help! Thanks
My sister is currently with Telus and has an iPhone 7. She has requested a SIM card coming in the mail shortly. Can she simply change out the card? Will she retain her photos, phone contacts etc or are there steps to save these on the new SIM card? T...
Created a new account on a new phone for my sister whose last phone was stolen. She wants to keep the same number she had with public and move it to her new account on her new phone. How can I transfer this, it’s still actually her number . Thanks
So my sisters phone was stolen, account cancelled etc, very appreciative of the fast work. Have acquired a new phone and ordered a SIM card, should be here Sunday. I am going to set the phone up in my name, credit card etc and send her the phone in t...
She kept her old Telus number, last message to her was they would send her a number so she could verify her identity within 5 hours, so far says no service on her phone. Anyone she can actually call to solve this problem? Thanks
Physical SIM card, used the app to complete the process. Then got a text that she would get a number to confirm her identity but to my knowledge she hasn’t got it yet
Good evening,my sister signed up today and went through the complete process up till the last step, it wanted veroof her identity. I believe she is waiting for a code via text to enter. She hasn’t received it yet, it’s close to 5 hours. Any suggestio...
