Community

Coryl1 · 05-01-2025

During a power outage in south Ottawa on April 28, I was using my LTE data and hit the 100% cap. I didn't bother purchasing more because I get the new cycle in a few days.Since then, however, text messages are not being sent or received when they're ...

Coryl1 · 03-13-2024

I'm affected by the forced transfer to the new points system, and the Help Article says I should have received an email. In fact, I haven't received any emails from Public Mobile. Aside from one confirmation email to sign up, one welcome survey after...

Coryl1 · 09-03-2023

After accidentally buying two of the 3GB add-on, when I was just trying to browse the add-ons (and the "pay now" button is oh-so-conveniently there), I tried to ask for a refund. Standard "no refunds, we're a prepaid company", so that's fine, I'll pu...

Coryl1 · 09-25-2025

I see what's happened; the overview shows me the current plan while my payments confirm that it will renew to the different plan, and because my next plan is the 18/month one, that one isn't visible (can't change to the plan you're already on). Sorry...

Coryl1 · 09-25-2025

The 18/month plan is suddenly not appearing even though it was there minutes ago. It got stuck loading when I selected to change on renewal. What the heck?Update edit: It successfully changed over to the 18/month plan, which is why it doesn't show in...

Coryl1 · 08-14-2025

Considering the points rewards catalogue has next to nothing that interest me, I've only used points to pay my bill (and get an add-on one time). I'm still locked into the 15/month subscription, so until I need to have data on my plan, I'm good. Let ...

Coryl1 · 05-02-2025

CS Agent was helpful trying to find a solution, but it ended up being a device issue. Solution: Reboot in Safe Mode, disable RCS chat in Google Messages app. All the delayed messages came through immediately and I have kept RCS chat disabled after st...

Coryl1 · 05-01-2025

While I wait for a response to my ticket, I've been browsing my usage history. The usage shows the messages being sent to and from my phone, so it may be something on my device preventing them from showing up in the messages app. 

Community

User Statistics

User Activity

SMS texts not being sent and received, or arrive hours later

I never receive communication emails from Public Mobile

Data usage doesn't go with the oldest add-on first

Re: Just another plan price hike

Re: Just another plan price hike

Re: Rewards are changing... not something we like

Re: SMS texts not being sent and received, or arrive hours later

Re: SMS texts not being sent and received, or arrive hours later