Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Does the new Canada USA plan mean that calls and texts that originate in the USA are included at not extra charge or do you need an add on?
I ported my number yesterday from Fido to PM through the app. Currently, I have service to my PM sim, and when I call someone, the correct number shows up in their caller ID. However, I currently cannot receive SMS messages or phone calls to my porte...
Just activated and my anxiety made me send a support message a bit sooner than I should have when I didn't have service, 5 minutes later I did lol so my problem is fixed. Not sure if there's any way to let them know I don't need help anymore?
I activated new SIM card on Mar.01,2024 after I received it on Feb.28,24. I paid for first month by credit card and payment went through. Now the system is showing start of subscription cycle start on Jan.31,2024 and asking for payment again. Though ...
Do we loose call all of our Calling features like Call-display, Voice mail, etc. if one switches over to the new Canada-Us plan ? Call features are not specified on the advertised canada-us promo.
Hello, starting from January 2024, I haven't been receiving the Loyalty discount and the automatic debit discount. Could you please investigate and ensure that I continue to receive these discounts as usual?"
Where do go to find my bill page
Is it possible to keep your number if you decide to leave public mobile. One of my friends was looking at joining public mobile but he was told at a local phone store that if he decided to leace later on he might not be able to keep is number. He is ...
Hi,I am currently a Public Mobile subscriber but my account is under my husband's name when we opened it. My husband would like to transfer his Fido account to PM but PM does not allow as he has already an existing account (it gives an error "You alr...
Waiting to receive SIM card for new subscription. Got the $34 US CANADA plan. I missed fine print when ordering that’s it’s only for Quebec residents. I am from Ontario. How do I cancel the order?
Hello, I am new to PB. I have just signed up my account and checked out a limited edition subscription ending in 2 days. If I don't receive my SIM card in time, will I lose my subscription? If not, how long can I wait before I have to assign my si...
So I signed up for a promotional plan a couple of days ago that's no longer detailed on the website. I set it to switch at plan renewal, and it allowed me to select it just fine. However when I look at the 'Subscription & Add-Ons' section of My Accou...
Hello,A week ol newbie here. Signed up with PM a week ago and I currently have 1 referral under my belt. And the person I referred has also referred an individual. So my question is - I cannot see my 1 point for referral to be deducted on my next bi...
i bought a sim card and you wont accept my payment
I tried to activate my new SIM on the public mobile app but it says "Subscription not activated" and it tells me to contact customer support. I've tried to contact online support and it says "Apologies. No agents are currently available. Please try ...
This is weird. My wife and I are both switching to a different plan. I have successfully changed my subscription (with help from the community - thank you) but when my wife attempts to sign in, she gets a message "Unknown Request Failure" and the l...
Howdy,I'd just like to verify whether Hawaii is included for voice & data in these US plans...Thanks,FlutteringBy
Hello,I'm not able to login to my account unless I'm on Public Mobile network, that is if I'm on wifi for example.I have tried from my laptop or on my phone, using the app as well, but I get into an infinite loop where it's trying to authenticate to...
Can I use my Koodo SIM card or do I need a new one?
I paid for $24.00 plan with 4 GB data on Feb. 21,2024. The charges went through on my credit card and SIM card was mailed to me. When I activated my SIM on Mar.01,2024 the system is not showing that payment. Instead it is asking for reactivating the ...
My wife and I both use public mobile. We have Black view 80 plus android phones.We received emails telling us we would need to update our APN settings For MMS to work.The settings were grayed out and couldn't seem to be edited....so I created a new s...
I chose to upgrade to the $34, 50Gb at 5G speed. My phone is Galaxy S10 plus. I know its not 5G phone but will the new plan work on the my phone at 4G speed. I may buy a new 5G ready phone much later.I helped my wife to the same new plan. her phon...
Hi. We set our daughter up with canada US 5g plan yesterday, e-sim ,,, but now she crossed border from windsor, Ontario to Detroit Michigan, and had no ability for data, can't send or receive pics and is frustrated with the change from fido to public...
My Subscription cycle just started last week. I want to change to a new plan that's much better and cheaper also. Do I receive any credit if I click on "change NOW" or should I click on "Change on Renewal"?
Has anyone from Canada purchased the add on for US (15 day $30) talk,text,3 gb data does it work on the cruise ship ?Thanks
I am attempting to change my subscription from 1GB/3G to 50GB/5G. When the site asks for payment, it asks for $34 but I have rewards, $3 for loyalty and $2 for autopay. Also, it tells me it can't process my payment right now and to try again later. ...
I signed up for my account but I don't think the referral code worked correctly. Can someone please help add the referral?
Trying to setup a new account, and set up fails at final stage. This is on an android device. How do i get this resolved? Thanks
So I ordered the $5 SIM card from Amazon on Feb 29, it was supposed to arrive March 1.March 1 came and went, no SIM card. Checked Amazon to see what's up to find out the new ETA is now March 5. Plan expires March 4.I know I can go to a store and pi...
I've just upgraded my service to the 34 dollar canada/usa plan, 5G. I know I'll have to upgrade my samsung s9 to a newer phone to have ability to use the 5G network speed capability .My question - Will I also have to upgrade my SIM card to allow oper...
