Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, before I write this issue, I tried to search for information related to this issue and I wasn't able to find.I became member with public mobile on Sept. 20, 2023 without any issues. I got my number moved from TELUS and all the transfer went fi...
Just like the title says...I switched to a 90-day plan 3 days after my last billing date. Do I just completely lose out on the amount that I paid for my last 30 day payment??
Clicked e SIM by mistake. How to I switch or to physical SIM so I can hook my phone up or how do I get ahold of someone at public mobile
I need help from a service agent but I can’t figure out how to contact them. Can someone help me with this please? @CS_Agent
I purchased a plan and it said there was a problem with the activation of the SIM on my phone and to contact customer support. Because my account hasn't finalized, I cant log into my account since it's in that tentative state of setup. I have no way ...
I missed my call from fizz to transfer my number, now it's expired and when I try to contact customer service from PM to start the process again it just takes me in circles. It wants me to sign into my account when I press sign in it doesn't take me ...
Hello,I recently missed my payment for the next billing cycle, and then my phone was cut off.I want to log back in, but i forgot I changed the password, so I got locked out. It said to wait an hour.I waited five days, then
Hi Public Mobile Community,I purchased the 'International Calling Add-On' on 21-SEPT-2023.I tried making a call to the United Kingdom (+44) on 22-SEPT-2023.I tried restarting, and turning off my phone, but the error message when calling the UK was al...
@CS_Agent is there a way to fix the mistake I made? I used all my points to try and add extra data to my account. I added US Roaming when I only needed regular data added to my account.
I ported my number to public mobile on 21/9/23 and can’t access my account. I stuck at Eversafe is sending an OTP to my number but no message comes through. This is very frustrating for over 24hours now I can’t access my account. Why? no help line o...
On my galaxy s9 when I try to change my APN settings I get the message APN settings not available for this user or something like that. How can I get around it to change them
My data stopped working for me today. But I logged into check it and get an add-on (HATE that it no longer rolls over!!) and my usage said I still had half of my 1GB left. What gives? Why is my data not working?
duplicate thread
Subscription should be 3 months not 90 days. I lost 2 days that way and 5 days in 1 year. I changed my subscription for 90 days $34.00 each month for 90 days but on sep.20 they charge me $39.00 for 1 month why. Chartwell do monthly. Public mobile sho...
Hi there,I have tried to update my subscription from the 39 dollar option but it only gives me two upgrade options, a 15 dollar and 25 dollar plan. My friends who are also with public are able to view all the additional plans but I can only view thos...
I lost my phone in another country, how can I port my number to a new sim card ? Also, I renewed my plan but I wanted only the $15/plan because I am not using the line very much. How can I change the plan and get credit for the remainder of the ba...
I tried paying from the website, but, it went to payment page instead of asking to get the number to be ported and account number, and got it activatedNeed help guys
Tried to call forward with phone settings did not work. Tried with Public mobile codes did not work. any idea what is wrong?
Currently at Disney in Orlando and the roaming package we added on hasn't worked for data or picture messages at all, and recently the talk and text stopped working (calls end immediately). What's going on? I checked the APN settings, made sure roami...
I'm considering changing my plan (currently 25cad/month 1gb, probably want a 20gb one or something) When looking at available subscriptions I can see that my current subscription is in the list of options but it also has the following"Earn $1.25/mont...
How to stranfer a number
HiMy subscription isn't automatically renewing, and my debit card has been updated so I need to update my payment method with the new expiry date and cvv. I'm trying to do this through the website but it is persistently not loading. See photo attache...
Hello, I have purchased public mobile sim card. But there is no order number or tracking number in the email. I am unable to know how to get my sim card.
call display is showing my number as 1-###-###-#### when making a local call. How can I have the 1- portion removed
Will my 4G Public Mobile service work in Calgary, Alberta?
@CS_Agent Just got my number transferred to PM and can make calls and send msg and data but incoming calls and messages are not working. Its ESim and even can’t raise support tickets, the page error out. Appreciate some help fixing the issue.
I have been locked out of my account for 8 days. I try to get a new password but when i go to use it im locked out. I dont even get to attempt it 5 times. When i go to customer service they just tell me to sign in and if im signed out for more than 9...
My phone does not offer 5G with public mobile even though it works with 5G on any other carrier. The selection for 5G is not available in the mobile settings. Please help. It's an android Samsung s20 fe. Thanks.
@CS_AgentHello,I am unable to create a ticket as I am encountering an error message and therefore messaging here as per the instructions I received from the chat bot.I would to port my number to another provider. I have attempted to do this but have ...
My sms only partially works. Some messages do not come through. Checked all phone settings like APN. Help. The phone is an android Samsung s20 fe. Thanks.
