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I don't get 5G just 3G. I had 5G with Koodo 2 days ago

No credit card charge notification

No text notifications from public mobile when they charge my credit card for my monthly invoice. How can I get these notifications to resume? 

Payment Scam

These people are a bunch of scammers who have stolen my ones from my account, having charged me twice. If anyone knows the direct number to reach out to their customer service, feel free to reach out. I intend to launch an investigation regarding thi...

Esim

Hey, I am using physical sim but i want to transfer to esim. How can i do that?  Please reply asap.Thank you@Retaliate6539 @Ck_PM 

How does the point system work for long-time customers with multiyear loyalty credits?

I have been informed via email that I will be moved to the point system in May, 2024.I have $5/month in loyalty credits from being a long-term customer with an anniversary date in June. With the move to the points system, will I start earning loyalty...

International roaming, number transfer verification text, all cannot be done

I found that PM has no international roaming after I left Canada already,  but I need this number for getting 2FA from bank account or someting like that, so I have contacted the other carriers who provide international roaming service, but I still n...

Update email

account get locked..

Hi My account get locked out for last 24 hours. although it is mentioned will be unlocked after 3 hours but no luck. appreciate your help.account email: [email protected], 

Referral code

Good morning PM,I have recently signed up with PM and I as referred by someone to join.  At the time of activation I forgot to put in the referral code to get the reward for them and the $10 credit on my account.  I did this 2 days ago.  I can provid...

Not getting 5G with option selected and U1 firmware

Hey,Followed a guide to change my S20 5G G981W firmware to G981U1 to get the 5G option to show.It now shows, but I am still only getting LTE in a 5G region.The SIM card status says LTE.Do I need to do something else to gain access to it?  

Quebec IP once my CAN only plan switched to US/CAN? Why? Anyone else notice too?

I use to be on the $34/40gb 5G unlimited after CAN only planrecently renewed to the now-expired $34/50gb 5G CAN/US planNow my cell IP (regardless if 3G/LTE/5G) is Quebec based though some ip resolver sites says Timmins, ON, it actually is a Quebec IP...

Bonus 240GB not on my account

I got a text saying I got a 240 GB bonus added to my account and available for 5 months. It was showing when I logged in that day. I've switched my plan since I won't need to buy data for a while. Now my new plan started yesterday with 1GB since I ha...

Activation Unsucessful

I'm trying to activate my SIM card, however at the final step the app says activation unsucessfull and doesn't allow navigation away from that message. I put in a ticket a few days ago but haven't heard anything. Can someone please help finishing the...

Can I get my old public mobile number back

I changed my number due to constant spam callers but so many things were linked to that phone number and I was wondering if I could get my phone number back.

My Account giving me a "forbidden AI" message

I am trying to access my plan because I can't remember what specific plan I have. Every time I click on "My Account", it takes me to a new page that just says 'Forbidden AI'. I am able to log in just fine, just cannot access my account. It also will ...

Linking New SIM Card

I'm new to public mobile.  Finally received my physical SIM card after waiting a full week. Trying to link my SIM card to my account. After entering the number it says it is an invalid SIM card. HELP PLEASE!!!

US-Canada promotional offer

Hi all! was wondering if the US-Canada promotion plan includes unlimited data beyond the 50GB at reduced speeds? 

Transfer Esim to Another

If I want to transfer esim from the older phone to new one. How could I do that?

Issues since joining PM

Hi all, I've been with PM for a little over a week now, coming from Koodo, and I've been having very odd issues since.1) I don't receive most phone calls. For example, for my 2FA to login to this account, I recieved a notification about a voicemail, ...

Switched to 5G

I recently upgraded to 5G and 50Gb data effective March 10.   I’m seeing the 50Gb data but still showing 3G speed. Why am I not getting 5G?

Cant Receive Text and incoming call

Just transfered my number to public. I can make a call to others. But i cant receive text and incoming call

Retry number transfer

Hi I recently tried a number transfer and after a bit of troubleshooting I realized that I had premium sms messaging turned off when I replied to the text from my old provider. It has been much longer than 90 minutes since then. How can I retry the n...

eSIM Ported Out Number not installed

Does anyone know what to do when trying to login and it asks to verify the phone number which already got transferred out but the eSIM didn’t install successfully. I can’t login, to change the sim number because the phone number did not install on my...

Cannot subscribe

For one hour now I’m trying to subscribe. Brand new iPhone, filled in all of the info, even seeing charge on my credit card. It told me that subscription could not be completed and I should contact. When I try to contact through chatbot, it sends me ...