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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 184 replies
  • 27 Bravos

Resolved! Phone number transfer

Lucky mobile has requested I speak to a public mobile service person in regards to completing my lucky mobile to public mobile number transfer.

Did my US Talk Text Data get added to my account

Did my US Talk Text Data get added to my account? Can someone please tell me if my purchase when through? I had $70 in my account and I purchased the $20 add-on but the site said Ooops something went wrong?? But the payment of $20 was taken from my $...

Root66 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Paying what is due less rewards you know you will get

Someone had said something, somewhere, weeks ago, about a chat bot that let's you make a one time payment ... But does it allow *custom* one time payment, below what is due? Is there a way of doing this apart from physical voucher (and even that is a...

Pawprints1986 by Deputy Mayor / Adjoint au Maire
  • 15 replies
  • 0 Bravos

Terrible Service and Even Worse Phones

After being forced to wait for an additional 20 days for my pre-owned phone due to a lack of any notification about where it was, i was glad to finally go pick it up.However it is complete junk and does not have a properly functioning screen. I can't...

Pube by Great Neighbour / Super Voisin
  • 3 replies
  • 3 Bravos

New telus fee for using credit cards for payment

Seeing as public mobile is a part of telus (I think?) will public mobile also be adding the fee? Or maybe it is there already? As of October 17, 2022, TELUS customers with Consumer Mobility and Home Services* will be charged a 1.5% Credit Card Proces...

ed_k by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Resolved! if I change from a 3G account to a 4G....

...can I then get the "additional 2GB of data every month for free* for 12 months on plans $25/mo+, exclusively online."Or would I need to be a TOTALLY new customer for that?

Al_C by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

group chat receiving but not sending

trying to set up a group chat with my kids. I can receive group chat messages but my responses seem to get hung up in "sending" mode and eventually fail. Not sure if it is the public mobile network or if it is my phone, Unihetrz Atom L or if there ar...

fnitni by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Pay on account

I was brought to registering because i want to make a pmt on my account but it's saying mu pin is wrong,  i wrote it down on my sim card card as soon as i set it.

Owenpeyton by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! New SIM with prepaid plan purchased at Telus retailer

I went to a Telus retailer to get a SIM card.  He gave that to me and then also asked if I'd like to purchase the $25 prepaid plan to go with my SIM.  I was not importing a new number - I am starting from scratch. When I go online to activate my new ...

Senab25 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Signed up 4g network network is very slow or not working

I change my plans to 4g network with 20g of data. My network is still slow and drops connection all the time! I have 3bars! I have reset network and settings and still slow or not working! I work from home and need this to be fixed ASAP! As well when...

Jonny1234 by Good Citizen / Bon Citoyen
  • 7 replies
  • 1 Bravos

Resolved! Can't reactivate

My credit card expired and now to reactivate I have to contact support. Each time I try to go through the steps to reach a customer support agent, the "submit ticket" button is always greyed out.  How can I reach someone to reinstate my service.  i d...

marilynvooys by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! compatibility Nokia 6300

Looking to change my phone. Can anyone please advise whether the Nokia 6300 4G is compatible with the public mobile network? 

Rustic by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Wrong reward chosen by mistake

I redeemed 15 pts for 1 gb of data and just realized as upon reading it is for 1 gb of roaming. Im not roaming, I meant to get the 1 gb of data for 10 points. Anyway that can be switched over for me? 

Bugsmerran by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

can't call or receive calls

I payed for u.s. calling and texting but its not working for me to call or receive phone calls

Icu151 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

New plan not available

I renewed my plan for the 50$ 10g at 3G then noticed the 55$ for 20g at 4G just having renewed my plan I chose to change plan on renewal date. I also did the same for my wife now I noticed the plan is not available and my new plan account says my new...

Kellys2 by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Incorrect Data shown my Plan

I just signed up yesterday to Public Mobile. My Transaction Summary confirmed that my selected $25 plan provided 1 GB of data at 3G speed.  However, today I received a Confirmation email from Public Mobile stating that my $25 Plan only provides 500MB...

PatWhittle by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Data promo

Hey, I've just signed up and got a promo for 2gb/month for 12 months. Just wondering if that means that for 12 months i get an extra 2gb, or if each month I go over my data, it uses up one of the months I have from the promo. Like if I never go over ...

Jboeringa by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

close account

I need to close my sons account and he can't sign into his email to change his password. He turned 19 and is on his own plan. Can anyone help me close his account?

Beccawolfe by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

password problems

I want to sign in to my account to add on more data and it keeps telling me the password is incorrect. So I changed it and waited some hours to retry it but its saying the same thing!! Why is this so? 

4268 by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! Hurricane Fiona extra data

I literally JUST went through all of this on my mom's account & now I have NO data left. There was a 2GB bonus for customers impacted by Fiona which I thought I claimed but I just got a text that I'm out of data & it's not there. WHY didn't you just ...

whale66 by Good Citizen / Bon Citoyen
  • 25 replies
  • 0 Bravos

Log in issues

I can’t seem to log in and I try to reset my password but the email never comes. I want to pay for my cell phone but can’t cause I need to change my bank card but I can’t log in!

Casshatheway by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos
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