Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I did plan changes today, by mistake I selected 'change now' than 'change plan at renewal'. I did it for two accounts and both plans just got renewed. Can I reverse this change or someone can assist to set changes on renewal.
Hello thereI need some help. I want to transfer my existing number to another older phone. The sim cards were different in size so I purchased a new one from PM to fit. When I installed it I get two messages. On ask me for a network unlocking pin. Th...
Previously, my phone's text and call services were not working. I attempted to restart by deleting the eSIM, but then I realized that I couldn't add it back.Later, I purchased a new eSIM with the same account yesterday, but I couldn't add it to my ph...
My account has been suspended, but every time I try to update my billing information to pay, It says that it cannot process my request and to try again later. But I have been trying for a day now.
I am in Pakistan and I have a public mobile sim. I need to receive a text message to access to a few systems. How can I do it?
What is the difference?
Has anyone else had a 3-way calling issue? I've had an issue and it's never been resolved. Yes, I reported it. It will work for about 2 to 3 minutes and then it drops the third caller.
Hello! I’m going into the states from Canada in a few days, and was planning on purchasing the US add on bundle. As I was looking at the disclaimer section when purchasing, I noticed it said that any promotions will be invalid when this add on is pur...
I just wanna know if i wanna switch to my old rewards program if its possible?. Please guide Thanks
I have not received my order for sim card after one month of ordering.My credit card is charged, but I did not receive my sim order, the tracking page says that the order is confirmed, but no tracking number.
I switched on December 19 to an other carrier and Today, December 23, My card was charged on auto-pay by PM. My account is #xxxxxxxx, I think.Edit by Dunkman: removed personal information
I had 2 different phone numbers with Public, I just moved one to Freedom, now when I click on "My Account" with Public there does not seem to be anything showing up. How do I now access the info regarding the number that is still with Public Mobile? ...
Hi - I have been using data since Jan and recently it stopped working. I even changed subscription to increase data allowance. The phone shows 302220, APN reset to default Telus ISP. Please help. Thanks.
I've been a long time customer of Public Mobile but recently I had to get a new phone, leaving me not much choice but to leave the carrier. At the time, I was on Public Mobile's $109 for 90 days plan which I barely used (Dec 6 was when they charged m...
i am a koodo customer and yesterday i bought a public mobile sim card, i anwsered all the questions for switching over and tried to do the phone number transfer. this morning with my new sim card in my phone from public mobile it says i'm not registe...
Hi,If I have a 90 plan and I cancel to switch to a 30 day plan, would that get pro-rated to credit me the difference?
I paid my phone bill for January and it says the money is in my account, but the phone is still not working?What do I do now?
I can't pull up mms picture someone has sent me
I know the boxing week sale one has much more data. I can also see the boxing week sale one doesn’t specify that it has:Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference Callingi thought all plans at this pric...
Anyone knows when will the boxing week deal end?
Does Public provide way to download a .pdf of a monthly bill?
I just paid. $157 so I can make an urgent call to my county but am not able to get through please what can I do
Hi, I've been trying now for 3 days to get into my public account because I want to look into switching my subscription !! I've heard from different people that you have a good deal on and it's cost just a little more than what I'm paying now..and I...
"We’re currently experiencing an issue where your usage history may be presented out of order. We're actively working to fix this issue and appreciate your patience." This statement has been on my account page for more than a few weeks. Is the issu...
I am new to Public Mobile and I signed up requesting a SIM to be sent. I have not received the SIM and it is taking a while to start up my plan, I have tried to contact a CS agent three times now and there is no response. I would like to cancel my en...
I need to update my credit card info and it’s not working it just keeps saying Sorry, we’re not able to process this request at this time. Please try again later. to every card I use
Ive been trying to upstate my credit card info for 3 days, after entering the info multiple times, refreshing, starting over etc its not working. Ticket option isnt working either. My payment is due in 2 days. Chat was no help either as i followed th...
I see the boxing week sale of 40gb for $34, but when I log in to change my subscription, it is not one of the options available. What do I need to do to switch (currently in 20gb for $34)?
I saw this promotion and I’m not able to switch to it in my account. I submitted a ticket a few days ago to get help but I didn’t get answered. Im a new customer (since August) so is it worth it to quit and create a new one?
I saw an article about Public has an exclusive offer to existing customers, but I cannot find it from my account. Where can i find it?
