Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1878 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30242 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42008 Views
  • 185 replies
  • 29 Bravos

Charge not recognized for add. funds

Hi community! I have been having this issue lately: I add the $ for 1 gig of data but when I go to actually add the data, the payment hasn’t registered on the Public end even though it’s come from my account. Any familiarity or links on where to deal...

Reset password

Could I get assistance of changing password through live chat. 

PG3 by Great Neighbour / Super Voisin
  • 612 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone activation

My paperwork says to contact you to activate.

Jrmmcm455 by Great Neighbour / Super Voisin
  • 535 Views
  • 4 replies
  • 0 Bravos

Phone not able to make calls?

Help! For the past 2 days, everytime I try to make a call on my cellphone this automated message comes "Hi Public mobile here, Sorry, your call can not be completed as dialed. Please try again". This happens with every number I try to call. This is a...

koconno1 by Great Neighbour / Super Voisin
  • 404 Views
  • 1 replies
  • 0 Bravos

My cellular data service isnt working

My month is paid, no lateness, I have enough for thenext bill, but for whatever reason, I cant access the internet on my cellphone. I turned things on and off. deleted and re downloaded, and I cant figure it out. Anyone can relate, darling? thx  

darling1982 by Great Neighbour / Super Voisin
  • 374 Views
  • 2 replies
  • 0 Bravos

New sim not activated

Activating new sim, public Mobile charged my credit card. But the sim is not active.Tried to go through the process again and now is saying the Sim is invalid.What should I do to fix this problem?

BJC by Great Neighbour / Super Voisin
  • 357 Views
  • 2 replies
  • 0 Bravos

Service issue

I cant use data even though I have it and getting a hold of an agent is next to impossible. Getting so frustrated and ready to switch at this point. 

Anum95 by Great Neighbour / Super Voisin
  • 437 Views
  • 3 replies
  • 0 Bravos

iOS16.4 installation problem

I installed iOS16.4 and all my in and out calls are failed. Apple support suggested to contact provider. What should I do?

elijusu by Great Neighbour / Super Voisin
  • 663 Views
  • 5 replies
  • 0 Bravos

Resolved! No Service

I am getting no service. I called my previous provider, TELUS, to confirm my number was ported. My Public Mobile online account shows my correct phone number but I have no service. My phone shows Public Mobile 53.0 is my carrier when I go to settings...

hmbouter by Great Neighbour / Super Voisin
  • 603 Views
  • 4 replies
  • 0 Bravos

Customer service and self serve not working

Unable to add funds to my account. Customer service and self serve (*611) is not in service. It’s been a almost week, I need assistance with this immediately.

ssalim by Great Neighbour / Super Voisin
  • 356 Views
  • 1 replies
  • 0 Bravos

VoLTE provisioning

After VoLTE is enabled on your #, is the 3G network still available for calling or is it struck out leaving all voice calls ONLY on VoLTE??? I plan use my international  dual sim VoLTE ready phone <Ulefone> on Publicmobile network.Fully functional wi...

farmbot by Model Citizen / Citoyen Modèle
  • 724 Views
  • 3 replies
  • 0 Bravos

Data usage

My data hasn’t been working since yesterday. Please help @members

Anum95 by Great Neighbour / Super Voisin
  • 434 Views
  • 3 replies
  • 0 Bravos

RAF Discount Not Applying

Hi, I had a discount on my account for automated payments that discontinued after I updated my credit card (it had expired). Please reapply? Thank you,Fei

Hotwings by Great Neighbour / Super Voisin
  • 397 Views
  • 2 replies
  • 0 Bravos

Resolved! Why shows 3G

My friend just joined PM today and she is using 4G speed $35/mons plan , but it shows 3G on her phone (see the picture below) , don’t why? Is it suppose showing 4G? 

877D3381-D63D-4CFE-B0BE-94DFCBC97ABE.jpeg
Lehaha by Model Citizen / Citoyen Modèle
  • 1938 Views
  • 19 replies
  • 1 Bravos

Not in the US

I don’t live in the US I live in New Brunswick Canada, but for some reason because I live across the water from the states I keep getting a text message saying that I need to purchase a US plan, I don’t live in the US I live in Canada, and I can’t ma...

krishaynes by Great Neighbour / Super Voisin
  • 486 Views
  • 4 replies
  • 1 Bravos

Resolved! iMessage

iMessage stopped working altogether, thought it was my phone as it is a iphone 8,just received new iPhone 14 and iMessage still will not work

JM6 by Good Citizen / Bon Citoyen
  • 1158 Views
  • 10 replies
  • 0 Bravos

Over Payment

I have been over charged a number of times now and this is getting so annoying.I want to have my over payment returned AND I WANT TO KNOW WHY THIS IS HAPPENING REPEATEDLY.  I have not changed my plan and yet I get charged over and over again for some...

TinaMit by Good Citizen / Bon Citoyen
  • 755 Views
  • 8 replies
  • 1 Bravos

Repurchase addon

My us data and text and phone expired today but I can’t repurchase until tomorrow so I have no coverage outside Wi-Fi for 25’r hours.  This sucks Public Mobile

Pearwasp by Good Citizen / Bon Citoyen
  • 1043 Views
  • 11 replies
  • 0 Bravos

Change my account email

@links to membersHi. I am trying to change the email account on file. I no longer have access to the email.please help!Thanks, Carol

Kallie by Great Neighbour / Super Voisin
  • 283 Views
  • 1 replies
  • 1 Bravos

Resolved! Web pages not working

Hi,Why none of the links from the overview page are working? First of all, using Firefox, I can't even login. It keeps showing the login page (no errors) when I enter the credentials. Using Chrome, I can login, come to the Overview page, but from the...

jayeward by Great Neighbour / Super Voisin
  • 694 Views
  • 5 replies
  • 1 Bravos

service

Why do I have to put + for toll free numbers and 1 for local numbers? It has started a month ago? Anyone else has this problem? If I don't do it, it tells me that the call can't be completed as dialed. How do we reach anyone who can fix this and yes,...

AlaKa by Great Neighbour / Super Voisin
  • 637 Views
  • 6 replies
  • 1 Bravos

Passing my account to other person

Hello,I am trying now to give my account to a frend.How can i delete my emailIt was already change the acct name but I cannot edit the email address.Thanks 

MYCHEF by Good Citizen / Bon Citoyen
  • 586 Views
  • 4 replies
  • 1 Bravos

Payment

Need help adding my voucher*611 don't work and i can't sign in to online self serve

jason78 by Great Neighbour / Super Voisin
  • 264 Views
  • 1 replies
  • 0 Bravos

Data not working

I have only used up 2 GB of data out of my 15 GB plan yet my data has not been working for the past 2 days. 

Anumali by Great Neighbour / Super Voisin
  • 597 Views
  • 6 replies
  • 0 Bravos
Need Help? Let's chat.