I cant receive sms from my bank

[charlestons]

As I said, I can't receive any messages from my bank and I need it to fulfill some payments . How can I fix this? Tried to get a phone number to call PM but I couldn't reach any human in the line. 

[HALIMACS · Accepted solution]

@charlestons 

If you are fairly new to public mobile, sometimes getting short codes from institutions takes a few days/ sometimes up to a week.

If it has been longer, definitely let the customer support agents know by one of the following contact methods:

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us,  or, 
2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[XionBunny]

You can contact customer service by sending them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[makkahn28]

Unfortunately, PM has No Call Centers

Either ask a PM CS Rep for assistance in a Private Message