Community

how long to get my ticket answered?

I have an issue and needed help but no live agents are available. I have been trying for 3 days. I have submitted a ticket every day, no response. My payment went through but I can't use the SIM, I want to speak to an agent asap. This is my first tim...

Data Setting for $15 Unlimited Canada Wide Plan

Hi, I have a $15 unlimited call and sms plan. Should i keep data off on my phone? Will data work without purchasing a data add-on and what will be the cost?

joining public from chatr

ordered sim friday to transfer my number to public how kong can i expect to wait?

Subscribe

My subscription is not active my payment went through 

How to issue a ticket?

How to file a complaint

Canada/USA $34 plan

Does anyone know what the two crosses at the end of this paragraph stands for. I have been unable to find the symbols in the terms anywhere.Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++ 

MMS not working Iphone

Hi,My MMS is not working. I have an iPhone 11pro. I read that an agent can help me re-provision? Not sure what that is but any help would be appreciated!Tried reset, airplane, even bought a new e sim 沈Thanks,Nilesh

Cancel Subscription

Hello!I have transferred my cell number to another provider.  How do i cancel my subscription?  I cannot log in anymore.Is it automatically cancelled when the number is transferred?Thank you

Loyalty Bonus 30GB

What is the story about this Loyalty Bonus 30GB? What I have to do if I do not need it?

Where did my 240GB go?

Moved down plans since my bill went up ~80% with the scrapping of the old public rewards. Now the 240GB of data is gone?  As if I could have used 240GB in 80 days anyway, thanks for nothing PM

SIM delivery at an address

Hey guys, I just ordered for a SIM for a new activation on an address & in the website, it shows 2-3 business days! But, in the email received from them, the delivery date at max, is around June 12th Does it really take that much time? All feedbacks ...

points transfer

Is it possible to transfer my points to another account? 

My price changed for no reason

I have had a public mobile for a number of years and the very basic plan. i have been paying $6.30 after rewards every month including may 2024 now it has just jumped to just over $15 with no notice and no explanation. Any help appreciated

USA add on not working

My USA add on for calls and messaging is not working correctly. I can send messages but cannot receive them from family living in the USA. iMessage is turned off. Please help. 

Buy a SIM, actived but cannot search internet

I bought a SIM card, after choosing a number, I got email saying all done, but my phone cannot use this SIM for messages, calling and internet. Let me know who should I PM, in this situation 

APN Issue with MMS Pictures and Region Issues

I've use public for 3 years and this problem has started happening recently. I managed to fix it because I have a phone that lets me change the APN so I decided to change it and after constantly changing it back and forth it finally stayed on Alberta...

Voucher

I had a chargeback happen to two of my accounts and they asked for two $38.08 vouchers to fix it, so I got two $40 vouchers and sent them on different days. The first one worked and they restored my account and service. The second one I sent was stil...

Not receiving USA phone calls

I have a Canada/USA package, I also just added a $15. Roaming add-on.   I still  am not receiving USA incoming calls.  Does anyone know what else I need to do? 

Autopay and loyalty program is gone?

I used to save $5 with autopay and loyalty program, but now new points system take it away?? Are there ways to collect points besides paying autopay?

90-day subscription

I just switched to the $21/month plan. It said with 90 day subscription, I can get $19/month? If so, how I can pay 90 days? Now I pay monthly

I can make outbound calls but cannot receive calls or texts

Hi, I was excited to join Public Mobile but its been 6 hrs since I made the transfer and I cannot receive calls or texts but can make calls. I also can use data.  Can someone please tell me what is going on? It shouldnt take this long to transfer my ...

No Service

Hi folks,Initially I was going to post about being unable to recieve the eversafe 2FA code except via email but then I asked my wife to text me. Sent but not recieved. Callers get: "The customer you are calling is not equipped to recieve incoming cal...

i pay automatic payment every month. i now pay $ 42.00 every month how many Gs do i get

Lost my phone.

I have lost my phone and can't remember my password. I no longer have access to the email that I registered with. What do I do now?