Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I paid for a new Public Mobile plan, as well as a SIM Card. I received my SIM card the other day and I tried to log-in today to activate my SIM card. However, upon logging into my account, it said, "Complete Activation," and is trying to make m...
I got a new phone, bought a new eSim, and then returned that new phone. Now I am back to my old phone, but the eSim won't work..... thoughts?
I want to apply my referral code and get $10 off for the bill. Thanks.
How long does it take for a service agent to response to an assigned ticket?My wife and I submitted a ticket since Nov 27th, still havent heard anything from anyone.
Tried to pay with new credit card but it won't let me update info
I switched to public for the black Friday deal. After porting over my number successfully and inserting the new public Mobile Sim the Sim was not detected. I tried it on multiple phones, none worked. I ordered another Sim, activated it and the same i...
Hi, last week I ported from Rogers. I got the 'Welcome to Public Mobile" text message, and texted YES when Rogers asked to transfer my number. I thought this would finalize the transfer, but I called Rogers today and they told me my line was still ac...
Hello, I just signed on to the 90 subscription and was not given a chance to port my number over from Koodo.Does the 90 day subscrition not let you port your number over? If not, this is not the type of plan I was looking for and would like to cancel...
On Oct 16 is spoke with a CS_Agent who made sure my account (145$ for 3 months) have US/CAN service. So here I am in the US with no access to text or phone. The messages with CS_Agent aren’t coming up, even though they are in my email. I love t...
So every time I make a call the call drops after 3-4 minutes and hear I a beep just before the line cuts. This has never happened before and now all of sudden it’s happening every time today. Don’t know what’s going on but is there some kind of solut...
I would like refund for the unused funds in my account. I have read the policy on no refunds but I also was not getting the service I paid for which was supposed to be 5G. Most of the time the service was on LTE & even when it was on 5G it was grot...
Is there a way to get your Receipt Emailed to you every month after your Pre-Authorized Automatic Payment has been made?I remember the days when we used to get Text Messsges after your monthly Payment went through and I vaguely remember the Receipt a...
I just changed my subscription from price 40 a month to 34 a month but when I check my bank balance it still cost me 44 which is my previous subscription plan fee. But then I check my public mobile app it shows me my subscription already changed. The...
2 Dec 2021 Just started today! I'm having a conversation, then I hear 3 beeps and my call drops! I've rebooted, restarted, turned it off then on. Help.
Hello, since yesterday, I have been having issues with the call where in the middle of an ongoing call I would hear three beeps, and within the next 10-20 seconds, the call would end.I have already tried restarting my phone and putting it on airplane...
When I dial a number the call rings about 6 times, then stops ringing. This means I can't leave voicemail when the person I am calling has set their phone to go to voicemail after 6 rings. I just switched from Telus to Public Mobile and I didn't have...
PLS GET BACK TO ME ASAP. I am lost here. My friend (senior citizen) is locked out due to payment issue. His phone is locked and he cannot receive the security text .. he is trying to enter his payment info. Its really untaught process on behalf of Pu...
Esim didn't work so ordered physical sim through public mobile, never got it. Now bought another sim from Amazon and still lost who to contact to activate it
How can I activate my new account if I can't download the app 'cause I only have a flip phone.
Why was I charged for sym card when it was supposed to be free?
I went on to change my payment info and now I'm stuck with this, I either go to resume activation which I don't want to do because I already have a plan with Public Mobile or go back to login screen
Hi there. My son's Public Mobile service died yesterday. I would like to top up his account. I have purchased a $21 voucher. What do I do now?
Hello,I made two payments in error today, Dec. 2nd, 2023 in the amount of $45.20. Can I please have one of those payments refunded to my credit card?Kind Regards,Darlene Gamache
I just received my physical SIM card.Suppose I will activate it tomorrow (3 Dec 2023), will the first month for the monthly plan be started from 3 Dec 2023 to 2 Jan 2024?How can I transfer my phone number from other service provider to public mobile?...
I’ve been having issues connecting to the network I bought 3 different esims tried factory resetting my phone and all trouble shooting steps. I just purchased a physical sim after chatting with support, I paid my subscription fees and everything sho...
My phone stopped working, may be got locked, its asking for the PUK code and to contact the provider.I have been trying hours and hours to get an answer from public mobile but no luck. How do I amy PUK code to make my phone. I am so frustrated. I hav...
This cellular service is cheap - and cheap isn't good! I have tried over 20 times to submit a ticket without success, it appears they just don't want you to ask for help. Can Someone from this company P.M. me??? This submitting a Ticket is so frustra...
Can I cancel my service for 5 or 6 months (snowbird) and keep the PM SIM and number to use again in the spring when I return to Canada or do I need to order a new SIM and number then?
Since I purchased the new black Friday deal from PM for data my mobile hotspot has stopped working. I can still connect to it but my other device says there is no internet. My husband, who bought the same deal has the same problem. I looked at the fo...
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