Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I worked for a school system and had used my school email to create an account with Public Mobile. However, I retired this spring and my school email was deleted by the organization almost right away. Now, I can't get into my account because I forgot...
Where do I see my account number
need help asap to pay my bill and renew my account,not able to login after resetting my password
The site suddenly stopped accepting my visa debit card and i havent been able to pay my phone bill, whats causing this? I have more then enough funds and ive checked the numbers a million times over.
I can't log in to pay my bill and i put my email in and it says that's it's not active but KY phone is still active
I originally had this in my account but has now disappeared. I'm not sure where it came from as I've been a long time public Mobile member. I've gone over my limit and am now using data from promotions in the past but thought I had this 4gb which has...
Hello! I have wanted to add data to my account for the past few weeks but every time I try, it says the site is under maintenance. Does anyone know when or if this will be resolved? Is this just a problem for me?
I recently changed my phone number. However, it is necessary to append 1 before the new cell phone number to make a call to it evein in the same city. Why?
I've been overcharged on this month's bill
Hi, A friend wants to signup and buy a phone from public - can he do this or would he have to buy a sim card first for his current phone to sign up?
OK I know nothing about Blackberry phones but I'm helping someone set up their back up phone until they can buy a new phone. What model is the phone pictured? Blackberry Hub?Where the heck is the Sim card tray? Will it work for basic services of text...
Forgot password requires 2fa for the account I'm trying to access
I was charged twice when I was activating my phone. I tried to complete a ticket online from the link that was provided by the chatbot but I kept getting a login error, meanwhile, I can log in to the community just fine.
We have four accounts in our house. We have been through more than 2 weeks without power in PEI. Received the offers of two free gigs of data with the 2GBFiona code. BUT we weren't able to apply it to ANY of our accounts because every time we try to ...
Himy account showed I only have 300mb of 2G left for my data usage, but only used under 200mb so far , can you verify it?
I put a $40 voucher on my account last night & for some reason it didn't pick it up today for my plan renewal. I did change plans to the $36 plan so not sure if that effected it. Can someone help fix this please. Thank you!
MorninHow do I get the 2gb Fiona? I deleted the txt with the code by accident .....
Purchased 1gb data 1x but it went through twice now short for my plan amount. Can we fix it ?
This issue has been plaguing me for months. I think I have found a solution to this issue for iPhone users on ios 16. Go to settings then select cellular, then select cellular data options, tap on voice and data and select 3G. This seems to have fix...
I can't believe how inaccessible the cutomer support is. The boss must have fired all but like 5 employees. And I am constantly facing exciting new issues ranging from texting outages to passwords stopping working. All this company does is own cable....
Our first Public Mobile account was for our son, when my husband set up his account he needed to create a new email address as his had already been used to set up our son's. He now needs to update his credit card info and can't remember the email add...
I’ve made no changes to my plan, and am not over my limit on SMS. Suddenly can’t send or receive SMS though. When sending, the status bar at the top gets to about 80% complete and then stops there. I eventually get a “message failed to send” error me...
How to recover old deleted messages when at the voicemail menu the option (1-9) is not available?Thank.
I have just activated my new sim but after finish i discover the offer 12MOIS2GO : For a limited time, get an additional 2GB of data every month for free* for 12 months on plans $25/mo+, exclusively online. Switch to Public Mobile. my forfait is 37,...
It's been about 2 weeks since I've been able to log in on my cell phone most of the time I can still log in on the laptop or PC but sometimes I get this site is not available Is anybody else having this problem?
Hello, I wonder if I can continue to receive the current reward of $5 (Loyalty -$3, Pre-Authorized - $2) if I change the current '$25/mon with 1G data plan', which I have been using for a long time, to the '$15/mon plan'. Thanks in advance for your h...
My credit change payment did not go through last period. Can’t get back into account to update credit card in to pay and reactivate phone. What should I do? Help
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