Hello! I'm attempting to subscribe to a Public Mobile plan, and I keep running into errors.
When I try on desktop in the browser, I get an 'XXX' error code before I'm even able to choose a plan and addons. I learned that an 'XXX' code means you need to use the mobile app.
So, I'm using the mobile app. But it still won't work. This time, I get past the subscription page and all the way to Step 4 of 6: the 'Review & Pay' screen.
THE ERROR
On the 'Review & Pay' screen, I enter all my payment information, and hit 'Pay Now'. When I do, I get an error:
Error
Something went wrong. Please try again.
OK
I've tried two different credit cards that both have enough balance on them, and both have led to the same issue. I am 100% sure the address and all info is correct, and I've tried it many times over the past week. I've tried on several different WiFi networks. All had good connections.
DETAILS
- Phone: iPhone XS
- App is updated to newest version (2.1.0)
- The plan I've selected is the 4G 40GB $29/month plan, with no addons
- I've selected eSIM, and my phone is compatible
