[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
returning customer
How do I switch back to Publicmobile?
changing the sim card from an old phone that is dying to a new phone
I gave the proper info to change my wife's sim card to a different phone. Please advise when your records are updated as her current phone is dying. Thanks. She is a customer of public mobile. . I already sent the data-imei number, serial number of t...
Resolved! Changing plans
I am thinking of changing my current plan to one woth more data. My question is, what happens to the bonus data and my international minutes that I have on my account. Will it still be there or will I lose it?TIA
Can't log in
I have not been able to log into my account since I switch to Public Mobile on the 26th of May. When I try to login on a browser I get a blank page with "forbidden A1" when I try to login using the app it just resets back to the main screen after typ...
Unable to activate my account
While performing the activation process,the software did not like old telus account number (would not accept it) then input the other phone IMEI code from phone which it did not like. I ma now unable to move forward as it does not allow me to go back...
Overcharged
I’ve been paying the same amount for a long time without any changes. I accidentally noticed that I’ve been charged more this month for no reason.
No access to phone to obtain code so I cant sign in to account
in order to sign in, I can either send a code to my text or a voice mail.. The issue is that I dont have access to my phone as it was stolen Nd I want to order a new sim card for my new phone. How am I able ti sign in without having to get a code.
My calls drop off far too much
I just had my call drop off 5 times within a 45 minute time frame with an important business call.I'm not happy at all... calls are dropping out regularly.. I appreciate the community support.. but I need a tech to assist me. .can someone tell me how...
Payment for Receiving International In-coming Call
Dear Sirs, I would like to know whether or not I need to pay extra money for receiving and listening to international in-coming phone callings. Thank you! —— CHEN, Haihong
Resolved! Dialing error message
I live in Alberta. When trying to dial the Alberta govt toll free line (310-0000), I get an error recording. What do I need to include to access this number?
Not Registering on netwrok
Hello,I am a new subscriber. I have paid the 90 month subscription and activated the SIM using the SIM number. However, it has been hours and I am still "Note registered on the network". I get this message when I try to call and I cannot send text me...
No service
My sim card will not activate
Address
I registered and logged in to buy a sim card but when I type in my shipping address it won't come up ?
subscription
Hi I would to change 3 phones over from a Telus business plan and keep the same phone number and billing address and email address. Could you help me please?
Unlimited data at reduced speed gone?
I was recently on a 60gig plan that switched to a reduced speed when it was used up. Then I upgraded to a 75 gig plan and everything was great. Speed was still reduced when data ran out instead of being cut off altogether. Since Im unable to subscrib...
Can I switch from a Public Mobile eSIM to a SIM
I have a Public Mobile eSIM but really would rather have a SIM.Exactly how does it work to get one and how does my account get setup on it if I'm already a Public Mobile subscriber?Thanks
Why I am overcharged
Why I am overcharged
I did a number transfer 17days ago and I am not receiving text messages
Today is June 3 and I did a number transfer on May 13th. I am not getting text message. So, I used the live chat to try to get help. However, at the end it recommends me to talk to a live agent. However, there is no way to talk to anyone to get help ...
Lost my rewards after conversion from old rewards program
I'm subscribed to the 15$/mo basic plan. It looks like I've lost all of my rewards from the legacy program. I had a 2$/mo rebate for automatic top-up and a 2$/mo loyalty rebate. All I have now is the 1 point/mo for friend referral. I was expecting to...
very slow speed
I have 5G. Pixel 3A and I can't even watch a 360p video on youtube. $50 a month I would expect decent speed. I've tried many things posted but nothing seems to work.
5G vs 4G
Curious what is has been the experience of other users who have switched from 4G to 5G. What has been your most significant change in experience?
Subscription Not Activated
Hi,I tried to port my number over from Koodo on Friday through the app and got the "Subscription Not Activated" message. I have tried to speak with an agent and have spent about 15 hours continuously going into a chat, getting told there's no agents ...
Can I signup now and activate later when my current plan expires?
Can I signup now and activate later when my current plan expires?
old SIM card and subscribing to public mobile
Since I can't get through to contact and agent with my issue, I hope someone can help here. I want to subscribe to plan and transfer my number from a different network provider but can't get through. The system tells me that my SIM card is invalid. W...
Calls failing while talking
I started having this issue two weeks ago where my calls will fail mid conversation. I’ve restarted my phone but didn’t change.
public points
how to cancel the public points and restore the original one？cause the publicpoints taken me more money
Changing subscription
I am contemplating changing my subscription to the one that is listed for $34 and has 50Gb data within Canada and US as well as unlimited minutes and messaging. My questions are: is this price for a limited time and will go up dramatically after a fe...
