Community

data usage

I got a message that I have been rewarded with 250G data within the next 5 months, why I can't see it in my account? and I was told I ran out of my data quickly this month, I believe I didn't use that much.

I need my account number, is there way any agent can call me?

Frequent "Call failed"

I get a lot of "call failed" while in conversations lately - on all my phones (different accounts I have 3) - is there an issue since the migration that would cause this ?

SIM Card activation

I need to activate my new Sim card

2023 Nokia 105 4g compatible in Canada?

I've only seen this question before they released a 2023 version. If I were to purchase this from USA, would it work here in Canada with public mobile? https://m.gsmarena.com/nokia_105_4g_(2023)-ampp-12282.php

Text message

Hi I can’t send text it says there no number when I try to add phone number it won’t save

How to cancel when I cannot log in as a new customer?

took my money but can't transfer or sign in, just want my money back.

Data will be saved for next month

If I don't use all of my 20G data in my current month will it be moved for next month plan? 

Account Info

My mother in law just switched from PM to a competitor, however, she never kept her account info (Username, what email she used, password) Is there anyway at all she can retrieve this? Aside from canceling the credit card number, what can be done so ...

Can't send or receive SMS messages after port my number

Hello, I just started the service 2 weeks ago, and since then ICan't send or receive SMS messages after port my number, and because of that I can't access my account because it always ask to respond to a text mesage that sent to my phone. I try to ca...

Phone number entry

SpoilerI have been subscribed for over a week now and am still unable to send and receive text messages and phone calls. It shows public mobile as active but is there a specific way to set up an iPhone? It says I need to add my phone number but it wi...

I have recently signed up today and I can use data and call but for some reason text messages aren’t

Billing error. And login error

When I login to the public mobile app. It sends a text message of the verification code to the number I originally got when I signed up for public, not to the number I port d over. Problem 2. I signed up for the 24$ pay for 2 months and get the third...

Internet Speed

I just switched my plan from a 3G to a 5G network, but my internet speed is still about the same as when I was on a 3G network. Do I need a new SIM card to get faster speeds?

I cannot login to my account

I need to gain access to 3 months of bills...It seems to have shut the account down when i try to login...HELPWhat is the support channel to get access to the bills or records?-This is for tax purposes...

Travel to Philippines

I am traveling to the Philippines from canada. Will i be able to get sms messages from canada while i am in Philippines and respond? 

Account on hold

My credit card was compromised and I can't add a payment as you don't use PayPal.....I will only be getting my new credits between the 24 and 29. What am I to do, I need my cell phone active and don't want to lose my number.Help!

No SMS after activation

I transferred my number successfully but I cannot send or receive SMS messages. Everything else works fine.

Problem with activation.

How can I contact a customer support agent. My subscription did not activate properly. Verification codes go to an old number and not to my new number. 

Can’t call-out or log in

Hi transferred to public mobile this afternoon. I can’t call out and I can’t log into my public mobile account

Activating SIM Card with Prepaid Card

Does anyone know which type of prepaid cards work when purchasing a new plan and activating a new SIM card? I've read from previous posts that you can't activate with a debit card, the payment voucher, and some types of prepaid cards. Before I head o...

90 day payment plan

Does my 90 day payment plan turn to a 30 day payment plan on May 01, 2024?  What will the increases to my bill per month be?  Does anyone think Public Mobile has been clear about any of this?

Re: Cannot Login to my Account / Complaint to CCTS

I am going through the same issues. Been blocked out of my account for several months, never able to talk to someone, waiting 4 hours today to NOT have any decent answer, and the most terrible customer service ever. I will insist to get a refund and ...

Transferred Number but cannot text.

I received my new SIM card and was able to transfer the the number. I can make calls but cannot text.

Text messages

Hello, Can someone please port my number again. I CAN NOT receive or send  text messages 

Re: Number Transfer

I require you to request the number transfer again and 15 mon or so after that I am e to phone my old provider and have them approve the transfer as I no longer have access to my old phone