Calls Not Working

[gcumming]

Hello,

I am able to make calls but if anyone tries to call me, it tells them the number is not in service. When I first got public, the phone was working fine. But then started having issues about a month ago with not receiving calls. I can make them to others.

[softech]

@gcumming if putting your PM sim in another does not resolve the issue, you will have to engage support for further investigation or another reprovision on the system.  Please message them here:

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[gcumming]

Yes the number is on the display and it is the correct number when I make calls.

[softech]

@gcumming important part is does your friend see your phone. number on their call display when you call then. .  Would like to confirm your number didn't got changed 

[gcumming]

Can still make outgoing calls no issue. 

I will try the sim in a different phone now

[softech]

@gcumming 

 Male a call to your friend and ask them if the call display showing your number

And you have another phone around? Put your PM sim there and see if incoming works. It will force a sim re-provision and could resolve your issue 

[gcumming]

Tried rebooting and switching to 3G then called from another phone. Person calling still gets the message that number is not in service.

[BKNS27]

@gcumming 

It sounds like a provisional issue with your SIM. Just private message a CS_Agent by clicking on the envelope icon on your computer. They will investigate the issue.

[gcumming]

No - changed numbers when started Public in April. Haven't changed numbers since then. It worked initially without issue then stopped about a month ago.

[dust2dust]

Did you bring your number from another provider? Is your number still the number you think it should be? Like when you call someone is the number the number you expect?

[softech]

@gcumming did you port in your line into PM not long ago? if so, when was it.? Male a call to your friend and ask them if the call display showing your number

Also, try to first reboot your phone, change the Preferred network to 3G Only and see if you can receive phone calls

[Handy1]

@gcumming  Can you try the SIM card in another phone and see if incoming calls are working