Being asked to subscribe when logging in

[teddie]

I am being asked to reactivate my phone plan, but I already have one. Further, when I attempt to access self serve, none of my information comes up. Whenever I log into my account I am immediately asked to activate a phone plan. I already have the $25 one and a sim card. I cannot bypass this issue and have used my phone and plan fine up until now.

When I get to self serve, it says that I don't have a payment plan setup and I cannot see the plan I currently have. It just loads and some of the tabs won't show proper information.

[Handy1]

@teddie please message support to help you regain access to your account 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[teddie]

tried that. it didnt work. edge incognito did not work and using it on windows 10 pc and my phone has the same issue.

[Handy1]

@teddie  Try again incognito private mode or from another device lap top or computer see if that helps