When I log into the app it asks me to sign up- I've been a customer for MANY years

[PhillipsT2]

I can't access my account online, or see it on the app.  Any ideas would be greatly appreciated.  I tried accessing it using an incognito browser like someone suggested.

[hairbag1]

@PhillipsT2 

no access to your PM account ? Use this link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437