Logging in prompts me to activate a subscription, but I'm already subscribed

[Seankenne]

When I log into my public mobile account through the app or online, I am being prompted to activate a new subscription, even though I've already been a subscriber for years. Because of this, I am unable to manage my current subscription, and I need to update my payment information. Any help would be much appreciated!

 

[hairbag1 · Accepted solution]

@Seankenne 

you both will need help from Customer Support to fix this. Click the orange chat bubble on lower right side of page to start the process. 

If you can't log in to your account to use the chat bubble, use this link instead...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[rhetem]

Same issue here...