12-14-2025 02:29 PM
New sim card received this week, but phone is broken so don't need to activate new card. Need to cancel subscription
12-14-2025 02:36 PM
Submit a ticket for canceled subscription
12-14-2025 02:32 PM - edited 12-14-2025 02:33 PM
@Levis_phone2025
If you didn’t activate the SIM then your subscription wasn’t charged. It is under pending (not posted) until you activate SIM. You can confirm with an CS_Agent by clicking on the Chat icon then type in “Submit a Ticket”.
